Podcast
The Supply House Times Podcast
Hosted by www.supplyht.com · EN
Welcome to the “And So It Flows” podcast, BNP Media’s Plumbing Group show focused on all things tech, trades and trends within the PHCP-PVF industry. Each episode features exclusive insights from leading industry experts and decision-makers discussing the latest PHVAC news, industry innovations, trends and issues. Delve into the topics shaping the plumbing and HVAC industries as Supply House Times works to keep listeners up-to-date.
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10episodes
Episodes
Newest firstAll episodes
AI integration myth busting with Brooks Hamilton
Mar 3000:26:47Tap to summarizeIn this episode, Brooks Hamilton breaks down how distributors can start using AI today without perfect data. He explains why speed and decision-making matter more than scale, how AI is lowering the barrier to entry, and why the biggest opportunities lie in sales growth, not cost-cutting. Practical examples show how even small investments can drive meaningful competitive advantage.
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CPS Products on What HVACR Performance Requires Now
Mar 1700:14:08Tap to summarizeIn this episode, we explore the real-world challenges technicians face in the field, including workflow demands, jobsite efficiency and the pressure to do more with less time. Along the way, CPS Products shares how it approaches innovation with a practical, end-user mindset — balancing new technology with durability, usability and consistent results. Sponsored by:
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Speed, assortment and the art of saying yes: Behind SupplyHouse.com's merchandising and fulfillment engine
Jan 2200:20:57Tap to summarizeIn this episode of And So It Flows, Jennifer Harrison, vice president of merchandising, and Kaytee Gray, vice president of fulfillment operations at SupplyHouse.com, offer a behind-the-scenes look at how digital merchandising and fulfillment strategies are evolving to meet the needs of today’s contractors. Harrison explains how online merchandising removes friction for pros in the field by putting expert-level product information directly at their fingertips. By leveraging customer search behavior, curated product data, and simplified navigation, SupplyHouse.com helps tradespeople quickly identify the right products without becoming overwhelmed — reducing “analysis paralysis” and supporting confident, on-the-job decision-making.
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Real-time answers under jobsite pressure: How AI is shaping distribution
Jan 1800:15:08Tap to summarizeIn this episode of And So It Flows, Tim Savage, electrical outside sales representative at Locke Supply Co., shares a ground-level view of how artificial intelligence is actually being used in distribution today. With firsthand experience in the trades — including electrical, HVAC and general contracting — Savage understands the urgency contractors face when materials, answers or substitutions are needed immediately.
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All hands on deck: Technical training for the next generation of pros
Dec 900:27:59Tap to summarizeIn this episode of And So It Flows, host Natalie Forster sits down with Spencer Pope, manager of technical support and training at Bradford White, to explore how education and workforce development are evolving across the plumbing, HVAC, and mechanical trades. Drawing on nearly 15 years with the manufacturer—and a background as a service contractor—Pope outlines the industry’s most pressing skills gaps, particularly the growing shortage of technical expertise as experienced technicians retire and fewer new workers enter the field with hands-on foundations.
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From Farm Girl to CEO - Meet Taco's Cheryl Merchant
Oct 2200:49:55Tap to summarizeNewly inducted into the Women in Manufacturing Hall of Fame, Taco's CEO, Cheryl Merchant, tells all in this podcast conversation. From her humble beginnings to working her way up the manufacturing ladder in various industries, her thankful nature and risk-taking business mindset has led the Taco Family of Companies to continued success.
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Radiant & Hydronics All-Stars Roundtable 2025: Radiant in an electrifying world
Aug 2201:16:01Tap to summarizeSupply House Times Editorial Director Natalie Forster moderates a discussion on all things radiant with our incredible panel of Radiant All Stars: John Barba, director of sales training at Taco Comfort Solutions; John Siegenthaler, consulting engineer and principal of Appropriate Designs in Holland Patent, New York; Max Rohr, director of marketing and education, Caleffi Hydronic Solutions; and Dave Yates, a former mechanical contractor and owner of F.W. Behler in York, Pennsylvania. ⮞ WATCH THE VIDEO OF THE PODCAST
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Tradition Meets Transformation: Duravit Evolves in a Changing Market
Aug 2100:20:34Tap to summarizeBob Downie, President and CEO of Duravit Americas, shares how the brand is adapting to an evolving market. From growing customer expectations to digital innovation and sustainability initiatives, Duravit is reimagining bathroom luxury while honoring its more than 200-year history. In this episode we discuss: The evolution of industry standards and changing customer behavior How Duravit balances heritage with innovation to create a unique edge The new state-of-the-art production plant with sustainability at its core Navigating challenges and opportunities in today’s market Sponsored by:
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Codes update with IAPMO's Christoph Lohr: Advancements in water research
Jul 900:25:40Tap to summarizeIAPMO's Christoph Lohr, PE, vice president of technical services, dives into water safety in heating systems, IAPMO's recent acquisition of ESPRI and what this means for research efforts moving forward, plus changes to be aware of in upcoming code cycles.
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Meet 2025 AIM/R President and Alice A. Martin Woman of the Year, Michelle Lewnes-Dadas
Jul 800:49:23Tap to summarizePreferred Sales' President Michelle Lewnes-Dadas sat down to talk with us about the rep model in 2025, her leadership roles with AIM/R and ASA, work-life balance, and bridging generational gaps in the workforce.
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