We’re all too accustomed to hotels and airlines making negative changes, but Hyatt genuinely broke our hearts this week. So Gunnar and Kyle devote the show to diving into some massive changes on tap for what is (or perhaps was?) the most popular and valuable hotel points program. We’re talking nasty award rate increases, confusing pricing systems, a few silver linings, and what you should do before the hammer falls. Plus, Gunnar reviews his experience on the new (& improved?) Southwest Airlines, plus they help a listener navigate the dreaded Chase 5/24 credit card rule.