Podcast Summary: The Unshakeables — “The Unshakeables is back for Season 3”
Host: Ben Walter (CEO, Chase for Business)
Production: iHeartPodcasts, Ruby Studio, Chase for Business
Episode Date: January 20, 2026

Episode Overview

Season 3 of The Unshakeables returns with a renewed focus on the pivotal, transformative moments that define small business owners across America. This kickoff episode is both a welcome and a preview, introducing the compelling stories to come—starting with a spotlight on the frontline challenges faced by two physicians-turned-entrepreneurs serving aging populations in emergency medicine. The show continues its celebration of resilient, solution-driven business owners making an outsized impact on their communities.

Key Discussion Points & Insights

The Immense Impact of Small Businesses

• Opening Sentiment:
  • Host Ben Walter emphasizes the underestimated yet profound influence of small businesses, noting their foundational role in the country and the remarkable resilience of their stories.
    • Quote: “There's definitely nothing small about the impact small businesses have on America and their stories. They're nothing short of inspiring.” (Ben Walter, 00:01)

The Unshakeable Mindset: Rolling Up Sleeves

• Narrator/HOST draws a line between passive bystanders and those who confront problems head-on—highlighting the active, problem-solving spirit of true “Unshakeables.”
  • Quote: “Some people, they see problems and they complain. Others just sit around and wait for someone else to fix it. But there's a few who roll up...” (Narrator/Host, 00:11-00:18)
  • Quote: “…Their sleeves and make sure to change things themselves.” (Ben Walter, 00:18)

Spotlight: Small Business Tackling a Healthcare Crisis

The ER Reality for Older Adults

• The show pivots to a real-world challenge: overcrowded emergency departments, especially for elderly patients who don’t fit clear-cut medical urgency.
  • Quote: “The emergency room is the last place any of us want to find ourselves. But the reality is you or your loved one may end up there at some point. And if you're dealing with an aging parent, things can get even more complicated.” (Narrator/Host, 00:23)
  • Quote: “There are easily tens of thousands of older adults who are lining the hallways of the emergency department.” (Kevin Bice, 00:36)

The Hidden Crisis:

• Elderly patients are often not in immediate danger, yet end up waiting hours in ER hallways due to systemic issues.
  • Quote: “The patients are neither straightforward nor clearly emergent. Their vital signs are okay. They don't look like they need an operation right away. They don't need to get whisked off somewhere.” (Daniel Arteaga, 00:46)
  • Quote: “So… they wait. They sit in crowded waiting rooms or on cots and hallways every single day.” (Narrator/Host, 00:57–00:59)

Personal Turning Point

• Dr. Daniel Arteaga recounts the moment that spurred action:
  • Quote: “There was an older lady on a cot in the corner, and I don't think about it, except I come back 12 hours later, same corner, same cot, same lady. I got pissed.” (Daniel Arteaga, 01:15)

Taking Action: The Birth of Apogee Care

• Dr. Kevin Bice explains their response—launching Apogee Care to address this humanitarian and medical emergency as entrepreneurs.
  • Quote: “To us, that is a crisis. Medical, humanitarian. It's a problem to be solved. And so we built Apogee care.” (Kevin Bice, 01:24)

The Broader Importance of Small Businesses

• Ben Walter underlines that small business owners like Kevin and Daniel drive economic growth, build community, and inspire the next generation.
  • Quote: “People like Kevin and Daniel with businesses like Apogee don't just drive our economy, though they do, they also define our communities. They create opportunities for others, and they inspire the next generation of dreamers and builders.” (Ben Walter, 01:38)

Timestamps of Key Segments

• 00:01: Ben Walter opens with the value of small businesses
• 00:11-00:23: The Unshakeable Attitude — rolling up sleeves to fix problems
• 00:23-00:46: Introduction of the elderly ER challenge
• 00:57-01:15: Doctors describe the routine reality and emotional tipping point
• 01:24: Founding of Apogee Care
• 01:38: Ben Walter’s call to join Season 3 and focus on more stories like Apogee

Notable Quotes

• “There's definitely nothing small about the impact small businesses have on America and their stories. They're nothing short of inspiring.” (Ben Walter, 00:01)
• “To us, that is a crisis. Medical, humanitarian. It's a problem to be solved. And so we built Apogee care.” (Kevin Bice, 01:24)
• “People like Kevin and Daniel with businesses like Apogee don't just drive our economy, though they do, they also define our communities. They create opportunities for others, and they inspire the next generation of dreamers and builders.” (Ben Walter, 01:38)

Tone and Style

• Uplifting, urgent, empathetic, and action-oriented.
• Emphasizes real-world problems, authentic emotion, and entrepreneurial resolve.

Final Thoughts

This season premiere orients listeners toward the challenges small business owners across the country face and overcome—setting the tone for a season filled with impactful, real-life stories. Through examples like Apogee Care, The Unshakeables reminds us that ordinary people facing extraordinary situations shape their own communities and inspire others through action.

End:
“Join us for season three of the Unshakeable as we share more stories of small business greatness from Chase for Business and Ruby Studio from iHeartMedia. This is the Unshakeables. I'm Ben Walter, and I'll see you back here soon.” (Ben Walter, 01:38)