Virtual administrative support isn't just a trend—it's become a critical tool for companies navigating remote work, rising costs, and talent retention challenges. In this episode of The Workforce Advantage, host Tim Dupree speaks with Laura DeWitt, Vice President of BPO Operations at Kelly, about how businesses are streamlining operations and gaining flexibility with virtual admin solutions.

Laura walks through how Kelly approaches client onboarding, training, and performance tracking to deliver consistent, high-quality support. She also shares how technology, internal certification programs, and workforce planning help reduce turnover and scale teams as needed.

Whether you're exploring virtual support for the first time or looking to improve your current setup, this episode breaks down how to make it work—and why it’s worth it.

Presented by Kelly

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