← Think Fast Talk Smart: Communication Techniques
Think Fast Talk Smart: Communication Techniques
202. Own Your Brand: How to Communicate with Presence and Impact
00:23:44
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- [00:01]
Lorraine K. Lee
Hi Matt.
- [00:02]
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- [01:05]
Matt Abrahams
Your brand is your reputation and communicating it effectively is critical. My name is Matt Abrahams and I teach strategic communication at Stanford Graduate School of Business. Welcome to Think Fast, Talk Smart, the podcast. Today I'm really excited to speak with Lorraine K. Lee. I've known Lorraine for several years. She's a teacher, content creator, speaker and author. Her latest book is Unforgettable, Get Seen, Gain Influence and Catapult yout Career. She works to help people with their communication presence and finding their authentic voice. Welcome Lorraine. I am so excited to actually be talking to you in person. We've talked virtually for a long time. Thanks for being here.
- [01:50]
Lorraine K. Lee
Of course. I'm so excited that you have me here.
- [01:52]
Matt Abrahams
Excellent. Shall we get started?
- [01:53]
Lorraine K. Lee
Yes, please.
- [01:55]
Ryan Campos
Before we get started, I'm excited to share that our latest newsletter is now available. Learn tools and tips to help you hone and develop your communication. Sign up at the Think Fast Talk Smart LinkedIn page or go to FasterSmarter IO newsletter.
- [02:13]
Matt Abrahams
Awesome. When we first met many years ago, you were helping me learn how to use more complex and useful visualization tools. One of the things that you taught me that I thought was really helpful virtually is you want people to be able to see you and see your face. A lot of us sit so far away from the camera or we look like we're in the witness protection program sitting in the dark. So there's a lot of advice that you gave around just the physical setup that we do. So it's not just what you say, it's how you're presenting yourself. Anything else you suggest to help us show up virtually better.
- [02:44]
Lorraine K. Lee
The reason that framing is so important is that, like you said, not only does it allow us to take up more of the space. But when we frame ourselves correctly, it will make it feel like we're having more of an in person conversation. And when you frame yourself correctly, it allows you to use your hands more naturally on camera. And that's a huge benefit because there's been research that shows that when you use your hands on camera, you appear warmer, more personable, more energetic, all of these really positive things. But so many of us when we're at home, we keep our hands on our laps, we keep it on our mouse, on our keyboard, and so they don't appear on the screen, but they're one of the main ways that we communicate, that we strengthen our message and again, all those positive adjectives. So to be able to have more body language on camera is key.
- [03:27]
Matt Abrahams
Absolutely. And when you gesture on camera in the box, be it Zoom teams, Meet, WebEx, whatever, your gestures have to be higher up. When we gesture normally in person, they're mid chest. And when we gesture on screen for them to be shown. I like to coach people. Put your thumbs at your shoulders and that's how it looks. Good. I think it's really cool that you took a class that I started teaching for Stanford Continuing studies a long, long time ago and haven't taught for a while and you stepped in. And it's a public speaking class open to anybody globally to take the class. I'm really curious, what are some things that you have into place? I know you've made it your own that you really want to get your students to take away. So what are two or three key takeaways from this class that you'd like students to have that all of us listening in can benefit from?
- [04:14]
Lorraine K. Lee
The first thing is that mindset is so important and I know you talk about this a lot, that nerves are a natural thing and it's okay to be nervous. And what you have to do is just make sure that the nerves are not taking over and making you forget things and want to run off stage and all of that, but that we need to learn how to harness the nerves because they actually help us focus and be more attentive. And so I think that mindset piece is really critical when it comes to public speaking and that anyone in fact, can be a really solid public speaker with enough practice and repetition. And then another thing I talk about in the class is the virtual communication piece. And so to be able to know how to present yourself virtually is going to be key. Whether you are presenting, whether you are in a team meeting, meeting, new clients, a one on one meeting. I Had this student, Lori, and she took the public speaking course, and she saw that there was a module on Virtual Communic. And she told me afterwards, she was like, oh, I didn't really think that this was relevant. And I just showed up because I paid for the class. And then afterwards, she was like, wow, I didn't realize all the things that we have to think about. And then she upgraded her settings, she got the new camera, she got lighting, and herself, she felt more confident knowing she looked really great and not in witness protection, like you said before. And also all the other students as well, they noticed it. So it really can be a confidence booster. And again, it takes a different set of skills, different intentionality, to make sure that you're showing up how you want to, virtually.
- [05:37]
Matt Abrahams
Absolutely. So in terms of the anxiety piece and mindset, you're exactly right. A lot of communicating effectively is having the right mindset and seeing that anxiety is something that actually is normal and natural. It means that what you're doing is important, and it's something that you and others experience. It's a normal and natural thing. So helping normalize that and giving people the opportunity to practice I think is critical and really helping integrate the notion of virtual speaking just with communication in general. The class went. We didn't touch virtual speaking at all. Now, of course, we hadn't gone through the pandemic then, but I love that you're integrating the two and that you're really helping people not just see for themselves, but giving people that feedback. One of the things I tell people all the time, that if you want to get better at communication, you have to do communication and you have to get feedback from others. And I love that you're continuing that tradition. So thank you, and thank you on behalf of all the students who take your class. You are a very successful, talented, and confident young woman. What advice do you have for others who are starting their careers and who might be struggling to find their own voice in those careers they're striving for?
- [06:43]
Lorraine K. Lee
I would say it's really important to find mentors and sponsors. Those two things are different. So a mentor is someone who will coach you, who will share about their own personal experiences, who might ask you important questions to help tease out what exactly it is that you're struggling with that you're looking to do. And a sponsor is someone who is going to advocate for you and really bring you along with them and open doors for you and say your name when you're not in the room. And so having both of these People, we don't need both at the same time, depending on what your goals are. But having one or the other or both, depending on what your goals are, are going to be really helpful to have that extra hand to give you that guidance, to give you that feedback. I'm so lucky, Matt, that we met and then you immediately were like, if you're looking for a mentor, like, I'm open to it. And you've also sponsored me and opened doors for me. And so having that and having someone who believes in you and to open those doors for you and then you do the thing like the Stanford continuing studies course. You mentioned I taught a training so long before, but you gave me the chance. I did it. I have more confidence now and I continue to improve and iterate.
- [07:46]
Matt Abrahams
You made it very easy to help you. You come with so many talents, you have lots of great advice and guidance for personal branding. Can you share two or three things that we should be thinking about as we go about making our brand known on social media?
- [08:00]
Lorraine K. Lee
Mindset is so important. We all have a brand already. So I think when people hear the phrase personal brand, they think, ooh, that's maybe icky or sounds disingenuous or I'm not a company, I don't need a brand. But personal brand is essentially career brands. A brand is in service of helping you grow your career, reach your goals. And so to know that we already have a brand, I think is the first step. And your brand is essentially your reputation. And so you can either be really intentional about it and try to form it and create it, or you can let people define it for you. And so hopefully you're doing the former. And then as you start doing that, platforms like LinkedIn are really critical because LinkedIn is now our virtual water cooler, our virtual landing page, and I like to say the ultimate virtual office. And so you want to be seen at work, right in the office. And so if you're not on LinkedIn, I think that really can negatively impact your presence, how people see you, your brand. And on the contrary, if they see you there and it looks amazing and you have everything filled out and you're posting content, you're going to be elevated in their eyes, like, wow, Matt has a really amaz brand. And the really exciting thing is that can happen even before they've met you. So a lot of people have come to me and say, oh, Lorraine, you have such a strong LinkedIn presence. And they say that to me, like after we've met in person. But they have an impression, a Positive impression of me even before having met me, which is a very powerful thing. So I mentioned before, creating content is really key networking on LinkedIn. Some of my closest friends now are people who are strangers on LinkedIn before, and then making sure that you're commenting and engaging with other people as well. So not just pushing content, but really being part of the community.
- [09:36]
Matt Abrahams
I want to dive into that last part first, because a lot of people can be intimidated by social media tools, LinkedIn, et cetera, but you can actually take some baby steps just by commenting and contributing to other people's conversations before you initiate your own. And for me, when I first got started on LinkedIn and other social media, that was a much more comfortable step coming in. And I really like this idea of thinking about your brand as your reputation. Allison Kluger, a colleague of mine, a friend of mine, she studies and teaches reputation. She has this saying that I love, which is, your reputation is the echo that precedes you. And I like that idea. And having that social presence be consistent with who we are already makes a lot of sense. Congratulations on your book. You have a new book coming out. I think it's great. In it, you introduce the concept of the Epic Career Brand Framework. What is this and how can we leverage it?
- [10:32]
Lorraine K. Lee
I created the Epic Career Brand Framework because when it comes to thinking about our brands, creating our brands, our reputation, it can feel a little bit intimidating, like, where do I start? What am I known for? And so EPIC stands for experiences, Personality, Identity and community. And so I'll dive into each of those. So experience. These are the life experiences, work experiences that have made you who you are today. Personality. What is your personality? Are you more serious? Are you introverted? Are you extroverted? Introversion is a big part of my personal brand. I talk about it a lot on LinkedIn. Identity. So this can be your cultural background, it can be the values that are very important to you in the workplace. So, for example, relationships are very important to me. Following through and being known as that person who is going to do what I say I'm going to do is very important. So that's part of my identity. And then the fourth piece, community, which I think a lot of people forget about sometimes, is okay. You have a great brand. You have an idea of what you want to be known for. But is that how your network and how your community sees you right now? Because if there's a huge disconnect, then something has to change, something's off, and you have to figure out how are they perceiving you, are you perhaps leaping too many steps ahead for what you want to be known for? And so checking in with your manager, your peers, your cross functional stakeholders, that's going to be really helpful to make sure that you are aligned, that people are seeing you as you want to be seen. And then of course, your career brand can change over the years. We all evolve and our priorities change, but that's a really great first step to start thinking through it.
- [12:03]
Matt Abrahams
I love that not only is it a way of helping define how we think about our branding, but it's actually a guide of how to determine it. So you can actually think about each of those components and think about what is my identity, what is the identity I want to see. So it serves as a way of not only packaging it up, but as a way of thinking about it and I think that's great. When you talked about community, you talked about checking in and getting feedback. We're not the best judges of how people see us and so getting that feedback. So to me, I heard you say you first have to reflect and then you have to solicit feedback and then iterate right as you evolve. And that's great. And I need to spend a little time going through your framework as well as I continue to expand whatever the brand is I have. I really like that you took time to think about how we introduce ourselves to each other. Introductions can be so important and so nerve wracking for people. I'd love to hear how we can craft what you call a upi, a unique and powerful introduction. So what goes into a unique and powerful introduction?
- [13:06]
Lorraine K. Lee
There's a lot of things that can go into a upi. I think that's the beauty of it. You can pick and choose depending on what setting you're in, who you're speaking with. But this idea came to me because when I was working in tech, a lot of the times I would hear introductions and it would really feel like a throwaway moment. Oh, hi, I'm Lorraine, I'm a, whatever title, I'm an editor or hi, I sit on Lorraine's team. Nice to meet you. And to me there's so much more that we do. It really can impact how confident we feel others perception of us. And so what a unique and powerful introduction is, is yes, it can be your role and how many years you've been at the company, which a lot of people like to share. But take it one step further, give me a little bit more like what does that title exactly mean? Because it can mean one thing to Me, it can mean one thing to you. So share a little bit more. Do you have a mission statement or success metrics that your team is working towards? Do you have a specific target audience? And that way I know as your coworker or perhaps a colleague outside of work, I know what I can turn to you in the future or what I can get help for, depending on what you've shared with me already. And it opens up the door to more conversation, too. If I say I'm an editor and I leave it at that, it's like, okay, and they share their role and then that's that. But if I elaborate a little bit, then I give you little bits and pieces to utilize conversational threading and to grab onto that and ask a little bit more.
- [14:24]
Matt Abrahams
I love that an introduction is more than just your name and title and that you can use it as almost like a movie preview to get people more interested in you and to really be strategic about how you think about it. One of the things that I teach and I like to do for myself personally is I like to challenge myself when I introduce myself. Never to start with my name. I like to start with something that I'm passionate about or something. One, it's different than how most people do it, and two, it allows me to convey an emotion. It's really hard to convey an emotion about your name or your job title. And so I love that you're building on that and giving almost a recipe for what makes for a good, powerful introduction. You mentioned something that I want to pull the thread on. You talked about conversational threading. I certainly understand what that is, but I'm curious if you'll share with our audience. When you say conversational threading, talk to me about what that means and how that might look for us.
- [15:13]
Lorraine K. Lee
Conversational threading is so important, especially when we are communicating virtually because so many of us are on autopilot now, where we jump onto the call. How are you, Matt? I'm good. How are you, Lorraine? I'm good. Okay, that's the end of the conversation. But small talk is a really powerful way for us to build relationships. And I know it gets a bad rap, but that's because a lot of us are on autopilot and it's not interesting conversation. But when you can offer up threads for the other person and then also know how to pull on threads that you hear so you share where you're based, or something that you did earlier that day that made you really happy, now I learn a little bit more about you. And we can create some more genuine, authentic conversation and get to know each other. And so small talk. And again, especially virtually, because we're not passing each other in the halls. That's such a critical way to build those relationships and to build that rapport. And so conversational threading, it takes a little bit more thought for you to remember to ask the questions, remember to pull on the threads, but it goes.
- [16:09]
Matt Abrahams
A long way and it's a tool to build that connection. We've already talked about presence on video a little bit, but I'd like to dive a little deeper. You talked about resting business face. I actually chuckled out loud because obviously that's a play on something else. I'm curious if you can share with us some very specific best practices. You've already talked about gesturing, you've talked about perhaps curating what's behind us, what are some things we can do to make sure that we really shine when we're virtual and on video.
- [16:37]
Lorraine K. Lee
Yes. Wrestling business face. This is a thing that happens a lot because back to back meetings, especially virtually, we are tired. We don't want to be on another video call. And so video also mutes energy a little bit. We just don't seem as expressive, as energetic as we might if we were in person. And so one simple tip that I like to share is to smile or to think about something funny before jumping on a call. I know that takes a second to sort of reset before getting on a call. And it sounds like obvious advice, but you'd be amazed, like the difference it can make when you look happy, when you look like you want to be there, when you look excited to talk to the person. And this translates very well to, to virtual presenting as well, where you want to show that enthusiasm, that energy. And so that's a very simple tip I think everyone can implement. And especially something when you are nervous and presenting, that one can really counteract that and make sure that people feel like you are excited to be there.
- [17:31]
Matt Abrahams
A little secret that I used to use when we all first went to being virtual. I would watch a really short, humorous clip. I have lots of comedians I like and I would watch just a joke or two and that would just put me in a very different space. Cause often I was rushing from place to place. There are acting techniques I know, and by no means am I an actor. Where if an actor has to portray a scene that has a certain emotion, they'll try to think of a time in their lives when they had that emotion. So we can put ourselves in that non Resting business face. Lorraine. I knew this was gonna be fantastic with lots of useful information. Before we end, I'd like to ask three questions. One I'm gonna make up just for you, and the other two are standard. You ready for that?
- [18:10]
Lorraine K. Lee
Yes, I'm ready.
- [18:11]
Matt Abrahams
Okay, so you've mentioned this notion of introversion a few times and that you self identify as an introvert. Can you talk to us a little bit about the advice you follow yourself and you give others who are more introverted? Clearly, introversion affects the way we communicate and can be very positive. But I'm curious to know your thoughts.
- [18:30]
Lorraine K. Lee
With introversion, it's really important to remember that we have so many strengths. I think sometimes corporate America can feel like it's made for extroverts. It's an extroverts world out there. But we do bring a lot to the table and I think part of it is knowing what those strengths are. So you know a few that come to mind. The first one, we talked about relationship building earlier. When it comes to mentors and sponsors, you might not be the loudest in a room full of people, but you are wonderful at connecting one on one. And business is built on relationships. People are going to want to help you, advocate for you, promote you. Right. If they like you and they know you and they feel connected to you. So the relationship building is one very important skill. The second one I would say is introverts are really wonderful writers. And so to be able to communicate your idea clearly. To summarize, I feel like, Matt, you're doing this so well. Like, you're listening to me and you're picking out, okay, what are the key themes? Like, that's very helpful because in a world that's go, go, go, and there's always something else to do. To be able to slow down and process and say, okay, this is what I'm hearing and this is what I think the next step should be. That is going to be invaluable, especially during times of change and struggle.
- [19:41]
Matt Abrahams
I think it is so important for introverts to realize that they have so many superpowers. You know, in the coaching practices I have and the students I teach, a lot of people who will identify as introverts think they're at a disadvantage. And in fact, there's a whole bunch of research that says the thoughtfulness, as you mentioned, the relationship building, the question asking that is all beneficial. I am an extreme extrovert. I talk first, think second, and that can get you into a lot of trouble. I like how you said that introverts need to think about their strengths and find other ways and avenues to communicate that might feel more comfortable. So writing versus speaking, using the chat versus speaking in a virtual meeting. I love that advice. Thank you. Question number two. Who is a communicator that you admire and why?
- [20:26]
Lorraine K. Lee
Normally I say your name Matt. I'm not just saying that because I'm on your podcast right now. So you and I will say I had the chance to interview Daniel Pink for my book, which was very exciting, and he has some great advice around communic keeping things clear, concise. So I'll have people read the book to see what he has to share. But he's a wonderful communicator.
- [20:46]
Matt Abrahams
Yeah, Dan is a great guy. I had him as a guest and he's somebody who's very kind and always open to helping. And he has great stories to tell. Final question. What are the first three ingredients that go into a successful communication recipe?
- [21:00]
Lorraine K. Lee
I would say clarity of your message, relevance. So you have to understand your audience and what they need. So it might not be be what you want to share, but they need to hear something else. And then the last thing I would say is presence, both how and where your communication is seen.
- [21:16]
Matt Abrahams
So clarity, relevance and presence. And I like what you said about presence. It's where as well as how you show up. And that's something I think we all need to think about is where do we do the communication? And that's not just what's in your background when you're on a virtual call. But do I pull the person aside into a small conference room? Do I make it a phone call? Really appreciate clarity, relevance and presence. Lorraine. This was an epic conversation. I love that acronym and I love what it stands for. Thank you for helping us better understand how we can lean into our personal brand and leverage specific communication skills that you teach your students, that you write about in your book and that you demonstrate in your communication. Thank you. And I wish you the best, not just on the book release, but everything that you do.
- [22:02]
Lorraine K. Lee
Thank you so much for having me. This was you? Thank. Great.
- [22:06]
Podcast Team
Thank you for joining us for another episode of Think Fast, Talk Smart, the podcast. To learn more about virtual presence, please listen to episodes 6, 7 and 31. This episode was produced by Ryan Campos and me, Matt Abrahams. Our music is from Floyd Wonder with thanks to Podium podcast company. Please find us on YouTube and wherever you get your podcast. Be sure to subscribe and rate us. Also follow us on LinkedIn and Instagram and check out fastersmarterio for deep dive videos, English Language learning content and our newsletter. Please consider our premium offering for extended deep thinks episodes, AMAs, Ask Matt Anything and much more at Fastersmarter IO Premium.
- [22:57]
Ryan Campos
I wanted to share with you that over the past few months I've had the amazing opportunity of talking to listeners across the globe about the impact the podcast has had on them. I love learning how people are applying the principles and concepts that we cover on the podcast and the impact that it has had on their lives. It is truly inspiring. Speaking on behalf of all of us that bring you the show, we thank you for your support. We look forward to bringing you new episodes, new techniques and deeper knowledge and we ask for your support. It takes time and effort to put this show on the air. Please keep your ideas coming and if you can, we'd love for you to join our premium. Thank you. And here's to another 200 episodes.