C (3:17)

Great. So it was a practical experience that lined up with your philosophical approach that led you to join. You and Figma have thought a lot about visualizing and communicating ideas. What are some of the best practices you've identified for visualization and communicating effectively?

B (3:37)

I think the first thing that comes to mind is the idea that people usually have only a couple takeaways that they can bring home or bring to other people. For example, if it's a pitch deck, there's that one slide that people remember or that one framework to describe what your product is about or maybe what problem you're solving. And so I spend a disproportionate amount of time trying to distill that discussion or the thesis into something visual that people can remember. And sometimes I describe it almost as a meme. You know, like people have such short attention spans, they're often multitasking when they're consuming information. So there's just this one meme that they can take away. And maybe that's a really well articulated insight, maybe it's a very provocative problem, maybe it's a visual that you want to keep using over and over again. But those are the things that I think about most when I think about storytelling and visual storytelling.

C (4:36)

It almost sounds like there's an emotional connection to the image. Is that something you think a lot about as you think about leveraging images to help people focus and remember?

B (4:46)

I think so, because oftentimes, for example, I remember maybe when I was back at Uber, I was responsible for the rider app, and the rider app had a lot of issues. When you're getting into a car, there's all things that can go wrong, and it's very easy for people to just bring up the thousands different issues that they want my team to fix, for example. But if you can distill it down to actually there are four stages to a pickup. You need to do this and then that. Then all of a sudden you've given everyone a vocabulary, right? And then that is the very same visual framework that people might use in their own teams to slot in. Oh, here are my problems and goals. And all of a sudden you've kind of discretized this ambiguous space into something. It's really just language. And it just happens to be that, like we've given it something visual or given it words that are memorable. Often people call it a framework, but, you know, that's really essentially what it is.

C (5:37)

I'm a huge fan of frameworks. When it comes to communication, I think it really helps, in fact, you leverage the pitch framework that I like to teach. But I like this idea of distilling processes down into their core components and then thinking about what's the best way to visually represent this information. In essence, what you said is it gives you a different vocabulary beyond just words. It gives you a visual vocabulary. And I like that a lot.

A (6:03)

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C (7:01)

Before we end, I'd like to ask you the same two questions that I'm asking everyone who's part of this miniseries. Who is a communicator that you admire and why?

B (7:11)

One communicator who comes to mind is actually my first professor of computer science. His name is David Mallon. He runs this introductory to computer science course that's also available online for anyone to take. And I admire him for two reasons. One is he never says. It's always just so fluid, even while navigating some of the most complex topics. And it comes from a lot of practice. But it's just really impressive. And the second is really able to make the most complicated things relatable. And he's actually managed to make computer science theatrical almost. It's really fun to watch and inspiring, especially from the perspective of a student who, based on that, may or may not pick up the skill One.

C (8:01)

I love that you picked a professor. I think our profession can use all the help we can get. I appreciate that. Anybody can now go check out that course. When you said that, one thing that stood out to you is that he made things relatable and engaging. Were there particular techniques he used? You said theatrical. What does that mean? I'm just curious. I'm always interested in how does somebody take something which is rather complex, like coding. You make it engaging and accessible.

B (8:25)

For example, he was teaching the idea of binary search. He would pick up a dictionary and say, hey, let's talk about linear versus binary search. Linear search means that you're going, and maybe it was a phone directory. And I could tell you, hey, go find John Smith. But start from the beginning and just flip through every page. That's linear search. Conversely, I could tell you to binary search. And he took a directory, he ripped it in half, looked at the name, discarded half, kept ripping in half, and he could get to John Smith much faster. And that's such a visual and evocative way to understand what binary search is really about.

C (9:00)

Yeah, so he showed. You used an analogy. I love that. That's great. He must have been very strong to be ripping phone books in half. All right, question number two. Beyond your tool, what is one communication hack tool or shortcut that you use to help yourself be more effective?

B (9:18)

I think it's going to come back to the idea of forming a meme. It sounds like a very trivializing thing to do, but I just kind of realized that even as leaders in a company, you find that people start repeating things, phrases that they've heard that they've picked up that make them maybe sound smart or is a little bit counterintuitive or evocative, and therefore you want to spread it more. I mentioned spending a disproportionate amount of time honing in on what is a way to express this insight that makes people want to repeat it, or what is a way to visualize it so that they would want to reuse it over and over again. I really spend 80% of the time kind of gut coming it down to like, what is that one thing that's going to spread virally?

C (10:01)

I think that's actually really cool. To me, memeifying something based on what you've said is really about finding what is most relevant and what is most likely to be reused. And if you use those two ideas, relevance and reuse, as a guide, it can really help you focus. Yuki, this has been really insightful. I really appreciate not just you sharing what your tool does, which is very helpful for collaboration and visualization, but also your approach and the way you think about these challenges and how people can be more creative and make better decision making.

A (10:33)

Thanks for joining us.

B (10:34)

Thank you for having me.

A (10:37)

Thank you for joining us for one of our communication tools episodes of Think Fast talksmart the Podcast. Please be sure to listen to all of the episodes in this miniseries. We appreciate Prezi's sponsorship of these episodes. This episode was produced by Kathryn Reed, Ryan Campos and me, Matt Abrahams. Our music is from Floyd Wonder with special thanks to Podium podcast company. Please find us on YouTube and wherever you get your podcasts. Be sure to subscribe and rate us. Follow us on LinkedIn, TikTok and Instagram and check out fastersmarterio for deep dive videos, English language learning content and our newsletter. Please consider our Premium offering for extended Deep Thinks episodes, Ask Matt Anythings and much more at fastersmarter IO Premium.