Podcast Summary: "This American Life" Episode 809 – "The Call"
Introduction
In Episode 809 of This American Life, titled "The Call," host Howard Glass delves deep into the world of crisis hotlines, focusing on a unique service aimed at preventing drug overdoses. This episode intertwines the lives of trio individuals whose paths intersect through a single phone call, highlighting the profound impact of empathy and support in moments of crisis.
Act 1: The Critical Call
Timestamp: 06:00 - 13:00
The episode begins with a poignant phone call to "Never Use Alone," a specialized hotline designed for individuals intending to use drugs, ensuring they have someone to monitor their safety in real-time.
Notable Quote:
“You’re worth it every time. Okay.” – Jessie (00:46:17)
Key Points:
- Caller Kimber's Plight: Kimber, recently out of rehab, dials the hotline intending to inject heroin alone. Jessie, a seasoned nurse operator, engages her in a meticulous procedure to minimize overdose risks.
- Safety Protocols: Jessie instructs Kimber to unlock her door, arrange her injection materials safely, and have Narcan (an overdose reversal drug) at hand.
- Emotional Dynamics: Initially, Kimber is receptive, but Jessie maintains a professional demeanor, emphasizing the primary goal—ensuring Kimber's survival.
Act 2: The Paramedic's Journey
Timestamp: 18:00 - 32:00
Stephen Murray, a paramedic with a tumultuous past battling addiction, responds to an overdose call ignited by Kimber’s initial outreach.
Notable Quote:
“I did the best I could with what I had at the time. That's all I got.” – Stephen Murray (48:35)
Key Points:
- Stephen’s Background: Once a member of a metal band and an elected village council member, Stephen's life spiraled into addiction during college, leading him to multiple overdoses.
- Turning Point: After witnessing numerous tragic overdoses, including a friend’s untimely death, Stephen becomes a paramedic, driven by a desire to save lives and prevent others from experiencing his losses.
- Overdose Response: During a particularly distressing call, Stephen revives Kimber, an event that cements his commitment to the hotline’s mission.
Act 3: Building a Support System
Timestamp: 35:00 - 54:00
The intertwining stories of Jessie, Stephen, and Kimber showcase their collaborative efforts in establishing "Safespot," an overdose prevention hotline.
Notable Quote:
“If it wasn’t for people like you calling, people like me wouldn’t have nothing to do. I'd be bored as hell.” – Stephen Murray (64:26)
Key Points:
- Jesse’s Commitment: As the backbone of the hotline, Jessie balances her professional life with personal connections, including her daughter Kaylin’s struggles with addiction.
- Community Outreach: Stephen designs and distributes informational cards about the hotline, integrating it into community resources like needle exchanges.
- Kimber’s Transformation: From a frequent caller to an operational coordinator, Kimber’s journey epitomizes recovery and the power of support systems. Her involvement grows as she finds stability and purpose through the hotline.
Act 4: A Year Later – Safespot's Impact
Timestamp: 56:00 - 63:17
A retrospective look reveals the profound changes and enduring connections forged through "Safespot."
Notable Quote:
“I don’t care what Kaylin does as long as she don't die, that'll be great.” – Stephen Murray (40:13)
Key Points:
- Safespot’s Evolution: Over a year, Safespot becomes a lifeline for many, with Jessie, Stephen, and Kimber each playing pivotal roles in its operations.
- Personal Growth: Kimber celebrates significant milestones, including two years of sobriety and impending motherhood, symbolizing hope and renewal.
- Ongoing Challenges: Despite successes, the trio grapples with the constant threat of overdoses, underlining the perpetual struggle against addiction.
Conclusion
"The Call" serves as a compelling exploration of human connection, resilience, and the unwavering drive to save lives amidst the opioid crisis. Through the intertwined narratives of Jessie, Stephen, and Kimber, This American Life underscores the significance of support systems and the transformative power of a single phone call.
Final Notable Quote:
“You don’t have to be a hero to save the world. It doesn’t make you a narcissist. If it feels like nothing is easy, it'll never be. That's all right. Let it out. Talk to me.” – Jessie (62:47)
Ephemeral Update
A year post the initial call, Safespot thrives with Jessie consulting and operating the hotline, Stephen directing its initiatives, and Kimber coordinating operations. Kimber’s personal life flourishes with sobriety, a supportive partner, and the anticipation of motherhood, reflecting the hope that underpins their collective mission.