Podcast
TIQUE Talks: The Business Podcast for Travel Advisors
Hosted by Robin Bradley and Jennifer Jacob · EN
Welcome to TIQUE Talks Podcast - a live-workshop style travel business podcast packed with actionable step-by-step tips that are helping hundreds of travel advisors redefine success, grow their bottom line, and find balance in their business. Join us, Florida-based business partners Robin Bradley and Jennifer Jacob, for value-packed, hilarious conversations and impactful interviews with other industry leaders.
With every episode, our mission is to empower you with information, expand what you think is possible for your travel business, and hopefully make you laugh along the way! We are honest, open, and above all, human. We are committed to learning right alongside of you so that we can all find more balance, joy, and peace while pursuing those big, scary business goals.
Whether you are brand new to the industry, have a side-hustle, or you are growing a travel booking empire, this is the show for you.
Join us for new episodes every Tuesday and Friday!
17episodes
Episodes
Newest firstAll episodes
224. What it Means to Have a Preferred Partnership with Katie Ferrari of Hyatt Hotels Corporation
4d ago00:38:49Tap to summarizeThanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsFlytographer - Earn commission on professional vacation photographyCozy Earth - Use code COZYTIQUE at checkoutKatie Ferrari, Regional VP of Global Sales at Hyatt Hotels Corporation, breaks down how preferred partnerships work behind the scenes and why they’re about far more than just extra perks. You’ll learn how programs like Hyatt Privé help advisors create more personalized client experiences, strengthen direct hotel relationships, and advocate for travelers more effectively from booking to check-out. Katie also explains when it makes sense to book through a preferred partner versus a wholesaler or DMC, how loyalty programs and advisor benefits work, and why the best advisors know how to use relationships, not just rates, to elevate a trip.About Katie Ferrari:Katie Ferrari is the Regional Vice President of Global Sales at Hyatt Hotels Corporation, where she leads sales teams across the Americas and oversees key relationships within Hyatt’s luxury, lifestyle, and leisure segments. A passionate hospitality leader, she is dedicated to building meaningful connections, mentoring others, and advancing colleague resource groups across the organization. Before joining Hyatt’s global sales team, Katie held leadership roles at Park Hyatt Washington and Starwood Hotels & Resorts. She lives in Atlanta with her husband, two daughters, and a rotating crew of foster kittens, and enjoys tennis, live entertainment, and travel.linkedin.com/in/katieferrariLearn more about Hyatt's Travel Professional Loyalty program and advisor benefits here: hyatt.com/events/en-US/groups/travel-professional-loyaltyNeed help connecting your IATA number to your World of Hyatt account? Watch Hyatt's quick setup tutorial: World-of-Hyatt-Advisor-Planner-Profile-Setup-60s-1080p-EN.mp4Today we will cover:(03:00) What a preferred partnership means(08:40) Hyatt Privé vs. consortia bookings: what’s the difference?(10:15) How advisors market preferred partnerships to clients(19:30) Advisor loyalty perks, qualifying tier nights, and client points(27:30) Who advisors should contact at hotels and why relationships matter(32:00) The future of advisor relationshipsFOLLOW ALONG ON INSTAGRAM @TiqueHQ
Transcribe →223. Hot Take: What "Sales" is NOT
1w ago00:17:56Tap to summarizeJoin the Waitlist for The Travel Business Intensive by TIQUE! Robin and Jennifer kindly drag the idea that sales has to feel pushy, awkward, or manipulative. Instead of convincing clients to book, they explain how great sales calls are really about building trust, uncovering the client’s real problem, and creating genuine connection. From avoiding “word-vomit” discovery calls to using intentional questions, tailored messaging, and even silence strategically, they share how advisors can approach sales with more confidence, authenticity, and ease. Plus, they preview their August 24–26 Travel Business Intensive featuring Marsha-Ann Donaldson on selling with authority and authenticity.Resources Mentioned in This Episode:Seven Figure SalesEpisode 152. The Legalities Of Selling With AI with Paige GriffithFOLLOW ALONG ON INSTAGRAM @TiqueHQ
Transcribe →222. How To Audit Your Business with Jessica Marx
2w ago00:42:04Tap to summarizeThanks to Our Tique Talks Sponsors:Travel Collection - Connect and learn more about TC’s DMCsFlytographer - Earn commission on professional vacation photographyCozy Earth - Use code COZYTIQUE at checkoutJessica Marks, strategic advisor and host of the Millions Were Made podcast, joins this episode to talk about auditing your business, uncovering hidden profit opportunities, and stepping fully into a CEO role without burning yourself out in the process. From operational inefficiencies and messy client journeys to underperforming websites, broken sales processes, and the mindset shifts required to scale, this conversation dives deep into the systems that separate overwhelmed founders from sustainable, profitable businesses. Jessica shares how she built multiple companies while working roughly 20 hours a week, why “being needed” is not the goal, and how founders can leverage automation, AI, delegation, and strategic infrastructure to reclaim both their time and profitability. Whether you’re a solopreneur feeling maxed out or a growing agency owner trying to scale sustainably, this episode will give you insight into building a business that supports your life instead of consuming it.About Jessica Marx:Jessica Marx is a globally recognized business strategist and the Founder of Tailored Premier, a global advisory firm helping entrepreneurs build scalable, high-performing, and sustainable businesses. A five-time Forbes Business Advisor and named a Top Female Advisor by Yahoo! Finance, she is known for translating complex business strategy into clear, actionable growth plans. With nearly two decades of executive leadership experience, Jessica has operated at the highest levels of multi-billion-dollar organizations, overseeing more than $150 million in annual budgets and leading teams of over 500 sales professionals. She has worked closely with executive leadership, CEOs, and boards to shape company-wide strategy and drive long-term growth. Today, she partners with entrepreneurs to simplify operations, scale strategically, and build businesses designed for both profitability and freedom.tailoredpremier.comResources Mentioned In This Episode:Episode 83: Attracting Ideal Clients & Fostering Relationships Built On Trust with Heather KellerEpisode 31: Leveraging Debt to Fuel Business Growth with Fractional CFO, Shay Bacani (Millions Were Made podcast)Today we will cover:(01:45) Jessica’s corporate background, IVF journey, and launching her business with twins(05:00) The biggest mistake founders make when hiring help(13:25) Building SOPs and systems that multiply your capabilities(17:10) How branding, marketing, sales, and systems impact profitability(19:15) The domino effect of marketing, sales, and client conversion(28:10) How to audit your entire client journey step-by-step(33:55) What it realistically looks like to step into a CEO roleFOLLOW ALONG ON INSTAGRAM @TiqueHQ
Transcribe →221. Hot Take: Stop Questioning Your Worth
2w ago00:19:35Tap to summarizeJoin the Waitlist for The Travel Business Intensive by TIQUE! Imposter syndrome? We don’t know her! In this Hot Take, Jennifer and Robin unpack why so many travel advisors are undercharging, overextending themselves, and wondering why they’re burned out by clients who treat unlimited access like a personality trait. From planning fees and pricing psychology to luxury perception, boundaries, and profitable service suites, this conversation is your reminder that your business is not a nonprofit. Whether you book five-star Italy itineraries or budget-friendly cruises, the goal is the same: build a business that pays you, protects your time, and supports the life you’re trying to create. Plus, hear why Shay Bacani might convince you to raise your rates immediately at The Travel Business Intensive this August!FOLLOW ALONG ON INSTAGRAM @TiqueHQ
Transcribe →220. How The Right Hotel Can Scientifically Create Happiness with Sara Bacon
3w ago00:45:35Tap to summarizeThanks to Our Tique Talks Sponsors:Cozy Earth - Use code COZYTIQUE at checkoutFlytographer - Earn commission on professional vacation photographyTravel Collection - Connect and learn more about TC’s DMCsFrom lighting and ambiance to design and sensory experience, the psychology of a space may matter more than most advisors realize. In this episode, Jennifer talks with Sara Bacon, founder of Opulist, a US-based searchable platform curating aesthetically compelling hotels, restaurants, coffee shops, and bars based on vibe and design rather than traditional travel metrics. Sara shares her background in psychology and how her research into neuroaesthetics supports the idea that beauty signals safety, abundance, and comfort, ultimately shaping nervous-system regulation and overall guest satisfaction. You’ll learn how travel advisors can improve client experiences by psychologically matchmaking hotels to client personalities, elevating even the most functional trips through intentional venue selection, and using Opulist’s vetted visuals and map features to build more emotionally resonant itineraries. Sara also touches on branding, consumer behavior, romanticizing everyday experiences, and why modern travelers are ultimately buying a feeling, not just a destination.About Sara Bacon:Sara is the founder of Opulist, a design-forward media and discovery platform spotlighting the most beautifully designed places to stay, eat, and drink. She leads Opulist’s vision at the intersection of hospitality, travel, and design - building a trusted brand that celebrates beauty not just as a luxury, but as a vital part of how we experience the world. Sara calls Newport Beach, CA home, but will travel anywhere a stunning location beckons her to. She’s equally delighted by fancy restaurants and local dive bars, and believes that one of the truest expressions of gratitude for this life is to enjoy it fully. Through her work, she hopes to help others do the same.opulist.coinstagram.com/opulistToday we will cover:(02:40) Meet Sarah Bacon; the origin of Opulist(07:25) The science of neuroaesthetics and why beautiful spaces make us feel safe(11:50) Why beauty and design influence creativity, abundance, and well-being(15:40) Why even “functional” trips should feel intentional and elevated(22:20) Psychological matchmaking: pairing hotels to client personalities(27:55) How Opulist vets hotels, restaurants, bars, and coffee shops(37:45) Content creation tips for capturing ambiance and “vibe”FOLLOW ALONG ON INSTAGRAM @TiqueHQ
Transcribe →219. Hot Take: How To Fire A Client
3w ago00:20:35Tap to summarizeJoin the Waitlist for The Travel Business Intensive by TIQUE! Some clients are dream bookings. Others make you question your career choices before your second cup of coffee. In this Hot Take, Jennifer and Robin get honest about toxic clients, scope creep, people-pleasing, and the moment you realize a trip is no longer profitable because a client is draining every ounce of your energy. They break down how to set boundaries before things spiral, when to try salvaging the relationship, and how to professionally “bless and release” a client without the guilt, drama, or five-paragraph apology email. Consider this your PSA to stop bending your business to fit the wrong people. Mentioned In This Episode:Scaling With SystemsFOLLOW ALONG ON INSTAGRAM @TiqueHQ
Transcribe →218. FAMs: Before, During & After with Carrie Wallace
4w ago00:46:37Tap to summarizeThanks to Our Tique Talks Sponsors:Cozy Earth - Use code COZYTIQUE at checkoutFlytographer - Earn commission on professional vacation photographyTravel Collection - Connect and learn more about TC’s DMCsCarrie Wallace, CEO of FamGuru, shares how travel advisors can use FAM trips more strategically to grow their business. From choosing the right FAMs and preparing clients for out-of-office time to building stronger supplier relationships and retaining destination knowledge, this conversation is packed with advice advisors rarely talk about. Carrie also explains how FamGuru helps organize photos, notes, and supplier insights into usable content and post-trip reports. Plus, the conversation dives into the small details that make a big impact, such as thoughtful follow-up, proper etiquette, intentional networking, and how to stop returning home from FAMs feeling overwhelmed instead of equipped to sell.About Carrie Wallace:Carrie is the Chief Executive Officer of FamGuru. With more than 20 years as a travel advisor and agency owner, Carrie Wallace has explored over 80 countries across 5 continents. A natural problem solver and MBA graduate from Northwestern’s Kellogg School of Management, she combines deep industry relationships with a passion for innovation to simplify travel for advisors and clients alike. Carrie is also a frequent speaker on entrepreneurship, technology, and the future of the travel industry.famguru.appResources Mentioned in this Episode:Episode 3: Preparing To Go OOO? Do These Things FirstMastering FAM Trips Today we will cover:(04:00) Why FamGuru exists(11:30) Preparing clients & your business to go out of office(15:40) Building better supplier relationships during FAMs(20:35) Avoiding overwhelm & organizing information while traveling(28:50) How FamGuru works before, during & after a trip(33:25) Post-trip follow-up, feedback & relationship buildingFOLLOW ALONG ON INSTAGRAM @TiqueHQ
Transcribe →217. Hot Take: How To Start A Business From Nothing
4w ago00:20:56Tap to summarizeStarted your travel business with zero network, zero book of business, and zero luxury clients? Same! In this Hot Take, Robin and Jennifer discuss what it looks like to build a business from scratch when you don’t have a network or years of sales experience backing you. From awkward early marketing attempts to learning how to show up consistently online, this episode is the reminder that success isn’t about who you know. It’s about visibility, resilience, systems, and staying in the game long enough for people to finally pay attention. If you’ve been feeling behind, discouraged, or stuck in comparison mode, press play now!Mentioned In This Episode:Episode 83: Attracting Ideal Clients & Fostering Relationships Built On Trust with Heather KellerEpisode 168: How To Sell A Million In Your First Year with Katie GibsonSeven Figure SalesFOLLOW ALONG ON INSTAGRAM @TiqueHQ
Transcribe →216. Don’t Assume A DMC Will Break Your Client's Budget with Jonathan Epstein
May 1201:00:26Tap to summarizeThanks to Our Tique Talks Sponsors:Cozy Earth - Use code COZYTIQUE for 20% offFlytographer - Earn commission on professional vacation photographyTravel Collection - Connect and learn more about TC’s DMCsThink a DMC is automatically out of your client’s budget? Think again! Jonathan Epstein, Chairman and owner of Celebrated Experiences, explains why that assumption is costing you better trips, smoother client experiences, and more profitable bookings. He also gives details on what really goes into DMC pricing. From navigating budget conversations to protecting your time and reputation, you’ll learn how the right destination partner can elevate your service without adding more to your plate. If you’ve been hesitating to reach out to a DMC because of price, this episode will change your mind!About Jonathan Epstein:Jonathan is Chairman of Celebrated Experiences, a leading luxury destination specialist for England, France, Ireland, Italy, Scotland, and Wales. Since joining the family business in 2006, he has helped grow the company from four employees to a 70-person team serving travel advisors across North America and Europe. Jonathan also founded Celebrated Impact, a charitable initiative that donates $1 for every hotel room night booked, contributing more than $400,000 to organizations and disaster recovery efforts. Passionate about mentorship and hospitality, he serves on several nonprofit and industry boards. A Birmingham native and Trinity College economics graduate, Jonathan lives in Atlanta with his wife and two children.instagram.com/celebratedexperiencesResources Mentioned in this Episode:Supplier Communication Templates: tiquehq.com/shop/supplier-communication-templatesStart With Why by Simon Sinek: amazon.com/Start-Why-Leaders-Inspire-Everyone/dp/1591846447 Today we will cover:(01:50) Meet Jonathan Epstein; what makes Celebrated Experiences different(04:10) DMC vs. destination specialist(11:00) Working efficiently with mid-range clients(17:40) The “5-minute rule” that shapes the entire trip experience(28:30) Peeling back DMC pricing(34:00) Planning fees + why they matter to your partners(40:35) Red flags with client funds and financial handling(51:40) Overcoming fear of losing clients(55:10) Let experts create the magicFOLLOW ALONG ON INSTAGRAM @TiqueHQ
Transcribe →215. Hot Take: You Should List Your Pricing
May 800:19:08Tap to summarizeTIQUE’S TRAVEL ADVISOR APPRECIATION SALE IS LIVE! Enjoy 20% OFF May 4th-8th → SHOP NOWShould you put your pricing on your website? Yes. Full stop.Jennifer and Robin make the case for fee transparency, because hiding your pricing doesn't convert skeptics, it just attracts the wrong clients. Robin shares a cringe-worthy Botox appointment story that proves exactly what happens when financial surprises ambush people mid-process, and Jennifer breaks down the many ways to coach clients on investment before they ever land on your calendar. Clear is kind, "starting at" is your best friend, and the right clients won't bat an eye.FOLLOW ALONG ON INSTAGRAM @TiqueHQ
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