Podcast Summary: To The Point - Home Services Podcast
Episode: TTP Micro Episode: Decrease Callbacks, Increase Billable Hours, Retain Techs
Release Date: July 24, 2025

Introduction

In this episode of To The Point - Home Services Podcast, hosted by Chris from RYNO Strategic Solutions, the focus is on unveiling Blue On, a service designed to enhance the efficiency and effectiveness of technicians in the home services industry. The conversation revolves around how Blue On can help reduce callbacks, increase billable hours, and improve technician retention.

Background of Blue On

Chad Peterman and Taylor Dissler, representatives from Blue On, join Chris to discuss the origins and evolution of the company. Chad provides an insightful overview:

“I come from a really bizarre background. I'm a physicist who became a commercial real estate guy who had a midlife crisis, who wanted to get back to research...”
[08:17]

Chad explains that Blue On initially aimed to develop new refrigerants but pivoted to creating an app that provided technicians with comprehensive equipment data. This shift was driven by the realization of the industry's vast data gaps:

“We published the app with this retrofit instructions, but you could also look up models by brand agnostically and get the data, get the manual...”
[10:10]

The Problem: Technician Challenges

The episode delves into the critical challenges faced by technicians:

• Lack of Accessible Data: Technicians often struggle to find essential information like wiring diagrams and service bulletins.
• Skill Gaps: Newer technicians may lack the experience to handle complex issues, leading to increased callbacks and inefficiencies.
• Ego and Support Issues: Technicians may hesitate to seek help, fearing it reflects poorly on their expertise.

Blue On's Solution: Data and AI Support

Blue On addresses these challenges through a specialized AI-driven platform that provides real-time, accurate information tailored to each technician's needs.

Chad highlights the AI's capabilities:

“Our AI answers the questions as well as those guys [experienced mechanics]. But techs used to take 20, 30 minutes banging their head against the wall before they would call tech support...”
[19:05]

Peter Capuchin, CEO of Blue On, adds:

“Providing intelligence at the point of service when you need it most is something that just hasn't existed before.”
[17:39]

The AI is trained on extensive data from experienced technicians, ensuring high accuracy and relevance:

“We had a team of 40 of like the best mechanics... put into an AI. Now the AI answers the questions... as well as those guys.”
[19:05]

Integration and Implementation

Integrating Blue On into a business is designed to be seamless. Chad emphasizes the simplicity:

“It's a standalone application which is extraordinarily easy to use, easy to onboard... incredibly short learning curve for tech like hours.”
[33:06]

Upcoming integrations with field service platforms like Service Titan and House Call Pro will further streamline its adoption:

“By the end of this year we will be live within service item as an integrated solution in two ways...”
[35:15]

Business Benefits: KPIs, Retention, Productivity

The implementation of Blue On translates into tangible business benefits:

• Increased Billable Hours: By providing quick solutions, technicians can complete more jobs with the same team.
• Reduced Callbacks: Accurate information at the first go minimizes the need for follow-up visits.
• Enhanced Technician Retention: Access to robust support tools reduces burnout and increases job satisfaction.

Chad summarizes the impact:

“It's a way to put more billable hours on the docket with the same team per week by getting through more jobs.”
[16:57]

Taylor adds insights on retention:

“It's such a frustration reducer. It's a way to increase productivity and keep them sane on the job and, and not getting stuck.”
[16:57]

Handling Objections: Cost, Ease of Use

When addressing potential objections from contractors, Blue On emphasizes value and low commitment:

• Cost Concerns: Blue On is priced to be ROI positive with a month-to-month model, eliminating long-term contracts.

  “We priced the platform to make it like obviously ROI positive... it's a month to month contract.”
  [43:46]

• Ease of Use: Designed to be user-friendly for both seasoned and new technicians, requiring minimal training.

  “If he [an experienced technician] can do it, anybody can do it.”
  [35:52]

Peter reinforces the simplicity:

“Getting a technician up and running today is as simple as getting a text message from us, clicking it and signing in.”
[35:52]

User Experience and Feedback

Technicians have reported significant improvements in their workflow:

• Common Questions: Blue On sees frequently basic inquiries, indicating skill gaps but also opportunities for training.

  “The top ones are pretty scary, like how to install air conditioner...”

[24:26]

• Experience-Based Learning: The AI facilitates on-the-job learning without the technician feeling inadequate.

  “It's experiential learning... utilizing AI as you need it for educational materials...”

[20:18]

Future Developments

Blue On is continuously evolving, with upcoming features aimed at enhancing user interaction:

• Conversational Voice: More interactive, back-and-forth communication for a seamless experience.
• Manual Integration: Ability to query the manual directly for specific answers.

Chad shares upcoming features:

“We're moving towards more rapid conversational voice... you can ask the manual any questions...”
[22:05]

Closing Remarks

Chris wraps up the episode by reiterating the value Blue On offers to home service businesses. Emphasizing the low risk and high rewards, he encourages listeners to take advantage of the free month offer by mentioning the podcast.

Chad and Taylor provide final thoughts on the transformative impact of Blue On, helping businesses scale and technicians thrive.

“You've got to give them carrots too... you got to give them the basic solutions, things that make their life easier.”
[49:59]

Peter concludes:

“Once you get the right buy in from the right folks and they understand how this improves their lives or the business, you're, you know, the whole apparatus works much better.”
[39:14]

Key Takeaways:

• Blue On provides a specialized AI tool that offers real-time data and support to technicians, enhancing their efficiency and reducing errors.
• Ease of Integration: The platform is user-friendly and designed for quick adoption with minimal training.
• Business Impact: Significant improvements in billable hours, reduction in callbacks, and increased technician retention.
• Future Enhancements: Continued development to make the AI more interactive and integrated with existing field service platforms.
• Risk-Free Trial: Contractors can explore Blue On with a free month by mentioning the podcast.

For more information or to schedule a demo, visit blueon.com or contact Peter directly at Peter@tdislerluon.com.

Notable Quotes:

• “Providing intelligence at the point of service when you need it most is something that just hasn't existed before.” – Peter Capuchin
  [17:39]

• “It's a way to put more billable hours on the docket with the same team per week by getting through more jobs.” – Chad Peterman
  [16:57]

• “Once you get the right buy in from the right folks and they understand how this improves their lives or the business, you're, you know, the whole apparatus works much better.” – Peter Capuchin
  [39:14]

Get Started with Blue On Today:

• Visit: blueon.com
• Contact: Peter (Peter@tdislerluon.com)
• Special Offer: Mention the To The Point podcast for a free month.

Listeners are encouraged to leverage Blue On to enhance their operational efficiency, empower their technicians, and drive business growth in the competitive home services landscape.