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AI is shifting from assistant to teammate — and that changes everything. In this episode of Today in Tech, Keith Shaw sits down with Karen Ng, EVP of Product at HubSpot, to break down what “hybrid AI teams” actually are, how companies are deploying AI agents alongside humans, and what that means for your day-to-day work.

You’ll hear why hybrid teams are more than just “using AI tools,” how organizations should onboard agents like new hires, and why governance, guardrails, and trust are the difference between real adoption and risky chaos. Karen shares practical examples (including AI resolving a majority of support tickets), plus a simple three-phase blueprint for getting started: clean your data, focus humans on what they do best, and automate the right tasks.

If you’re wondering whether AI agents will count as headcount, how much autonomy is too much, and what skills matter beyond prompt engineering — this conversation is your roadmap.

In this episode:

What a hybrid human + AI team really looks like

“Supercharged humans” vs. basic AI usage

Where agents work best (and where risk spikes)

Onboarding, observability, and human-in-the-loop guardrails

Trust, outcomes, and why AI doesn’t need to be perfect to be valuable

What employees should do now to stay ahead