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Explore the evolving landscape of holiday shopping with Don Ziss, manager of Manhattan Village, and Keisha Virtue, JLL Senior Retail Analyst. From the decline of Black Friday chaos to the rise of targeted, research-driven experiences, this episode delves into changing consumer habits, the impact of social media, and the growing popularity of click-and-collect services. Discover key insights from JLL's annual holiday shopper survey and learn how malls are adapting their strategies to meet new consumer expectations.

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