In this episode of Truth Be Told, host Dave Thompson, CFI sits down with Scott Tillema — former SWAT hostage negotiator, FBI-trained crisis negotiator and practitioner with over two decades of experience — as he reveals how high-stakes communication tactics from crisis negotiation can transform leadership, decision-making, and everyday conversations. Scott breaks down his proven “Four Pillars of Negotiation” — Understanding, Timing, Delivery, and Respect — and shows how mastering these can help you build trust fast, influence others calmly, and steer tense conversations toward positive outcomes. Whether you’re dealing with business negotiations, conflict at work, or difficult personal conversations, Scott offers powerful, real-world tools to help you communicate clearly and confidently when it matters most.

Learn more about Scott here: Scott Tillema | High-Stakes Communication Keynote Speaker

Truths:

Public speaking can be a rewarding but challenging journey.
Connecting with the audience is key to impactful speaking.
Anxiety before speaking is normal and can be beneficial.
Negotiation is a team effort, not a solo act.
Understanding the other person's perspective is crucial.
Respect is essential for effective communication.
Timing can make or break a conversation.
Delivery involves more than just words; it's about how you say them.
Feedback is vital for improvement in communication skills.
Work-life balance is important for mental well-being.

Under Pressure: A Hostage Negotiator’s Approach to High-Stakes Communication with Scott Tillema