In this special Best of 2025 edition of the Tyler Tech Podcast, we revisit standout conversations from the past year — moments that highlight how resilience, cloud innovation, and artificial intelligence are reshaping the public sector.

The episode begins with Cate Ryba, director of resident engagement at Tyler, who unpacks the many dimensions of government resilience, from organizational and operational readiness to cyber, fiscal, and disaster recovery planning. She explains why strong community connections and real-time resident engagement are foundational to building trust and navigating disruption.

Next, Russell Gainford, Tyler’s Chief Technology Officer, explores how cloud infrastructure gives governments the flexibility, redundancy, and scale to keep services running 24/7. His insights reveal how modern cloud environments create new possibilities for continuity, failover, and system reliability across interconnected public-sector operations.

Turning to modernization, Mike Teeters, senior product manager, discusses how cloud technology helps agencies reduce workforce pressure, simplify upgrades, and scale effortlessly during peak periods — all while ensuring staff stay current with the latest capabilities.

From there, Franklin Williams, president of the Data & Insights Division and deputy chief technology officer, explains why strong data governance is essential to the future of AI in government. Clean, discoverable, and authoritative data, he notes, is the key to enabling accurate insights and unlocking the potential of emerging agentic frameworks.

Finally, Elliot Flautt, director of state data solutions, shares how governments are beginning to use AI to enhance transparency, streamline routine interactions, and guide residents to the services they need. He highlights the importance of secure, privacy-minded data practices in building the trustworthy AI systems that will increasingly support government operations.

Whether you focus on technology strategy, data management, or community engagement, this best-of episode offers practical lessons on strengthening resilience, embracing cloud-driven modernization, and harnessing AI to serve communities more effectively.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

Download: Modern Governments Live in the Cloud
Download: Building a Resilient Government
Download: Digital Access and Accessibility in the Resident Experience
Download: Revolutionizing the Government Workforce With AI
Download: A Digital Guide to Modernizing the Resident Experience
Download: Cloud-Smart Strategies for IT Infrastructure Modernization
Download: A Digital Government Guide to Effective Data Strategies
Read: How Cloud-Based Solutions Expand Access to State Services
Read: Using Cloud-Based Solutions to Improve Access in Counties
Read: Boosting Resilience: Cloud Solutions for Modern Government
Read: Partnering With Communities to Build Resilience
Read: The Power of Data: Building Resilient and Responsive Systems
Read: Preparing for the Future of AI in Government

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