This episode of the Tyler Tech Podcast features John Warren, county clerk for Dallas County, Texas, sharing how his office modernized court operations by transitioning from paper-based workflows to a digital, data-driven environment supported by automation and AI. Drawing on more than three decades of experience in the court system, John discusses the cultural and operational challenges of modernization, including gaining staff buy-in and rethinking processes originally designed for a paper-first world. The conversation explores how digitization, AI-assisted document processing, analytics, and expanded online access to records are helping the clerk’s office manage growing caseloads, reduce backlogs, and improve the experience for judges, attorneys, and residents. John also offers practical advice for other government leaders, emphasizing the value of peer collaboration, focusing on measurable outcomes, and approaching modernization as an ongoing journey. Tune in to learn how Dalla...