This episode of the Tyler Tech Podcast features Rudy Zucker, project manager for the City of Naperville, Illinois, sharing how the city modernized its annual Arbor Day Tree Sale to improve efficiency, security, and the resident experience. Rudy discusses Naperville’s shift from a manual, multi-department process to a streamlined digital approach that strengthened payment security, simplified purchasing for residents, and significantly reduced staff workload. The conversation highlights how breaking down silos and rethinking even small programs can deliver meaningful operational improvements — an approach that earned Naperville a 2025 Tyler Excellence Award. Tune in to learn how thoughtful digital transformation can turn everyday services into blueprints for operational efficiency.