This episode of the Tyler Tech Podcast features Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, sharing how the city modernized permitting and licensing to create a more accessible, transparent, and efficient experience for both residents and staff. Kirsten and Deborah discuss Palm Springs’ transition from fragmented, paper-based processes to a unified, enterprise-wide permitting and licensing platform that connected eight departments, improved real-time visibility, and streamlined collaboration. The conversation explores the operational and community impact of going paperless, from reducing manual work and simplifying training to expanding online access and improving service delivery. Tune in to learn how breaking down silos and modernizing high-impact services helped earn Palm Springs a 2025 Tyler Excellence Award.