Terry O'Reilly (15:56)
Snickers has done exceptionally good marketing over the past 15 years. Its worldwide tagline you're not you when youn're Hungry has inspired amusing campaigns in countries around the world. The tagline now has a staggering 80% recognition rate, which means 80% of the general public links the tagline to Snickers. Most brands only dream of those numbers. I went to see the Snickers Director of Marketing speak at a terrific marketing event called the Gathering in Banff, Alberta. He told us that when the youe're not yout and you're Hungry campaign was launched in 2010, it completely reversed Snickers declining sales, volume growing at twice the category rate. After only three months in the market, sales jumped by 376 million doll. The reason the youe're not you and you're hungry campaign works so well is because that idea can be told in so many different ways. For example, Snickers changed its packaging. At one point, instead of saying Snickers on the wrapping, the bars instead said grumpy or cranky or confused. In another instance, the word Snickers itself was misspelled. So funny. I've mentioned this before, but In Puerto Rico, 37 different radio stations did something that had never been done before. They started playing music they would normally never play one morning. So the rock station suddenly started playing salsa. The salsa station suddenly started playing heavy metal. The hip hop station started playing opera. It was chaos. The 3.2 million radio listeners were completely confused. Until, that is, Snickers cleared up the confusion by saying, we apologize for the inconvenience. The DJ is not himself when he's hungry. When he finishes eating his Snickers, we will be back with our regular programming. It was a huge, bold idea that brought the snickers message to 3.2 million people. One day in France not long ago, people buying Snickers bars had a rude surprise. When they bit into their Snickers bar, they discovered they were eating a Bounty chocolate bar instead. The packaging said Snickers, but instead of the peanuts, nougat and caramel, people found themselves eating a Bounty bar with coconut filling. For the next 24 hours, people all over France started posting about the mistake on social media. Because Mars owns both Bounty and Snickers, it was assumed there had been a production screw up with Bounty bars being put inside Snickers wrappers by mistake. The uproar from the public was quickly given the hashtag Snickersgate. People were posting comments like, whoa, I just had a Snickers and ended up with a Bounty. What the f is this? Another said, there's a guy in the Snickers factory right now that must be really feeling the heat. Snickersgate. And that's what everybody thought. 24 hours later, Snickers released a video to social media that showed a Snickers factory worker discovering the production mistake and rushing into the quality control room to give the quality control worker a real Snickers bar. And after he bites into the bar, he jumps up and realizes the mistake at Snickers. We're not us when we're hungry. It was a fake mistake. It was just Snickers having fun. The Mars company owns both Snickers and Bounty, so they were able to pull it all off. And it made sure the bars contained the same Allergens, so no one was exposed to unexpected health risks during the prank. But that fake mistake got a huge social media reaction. It got 18 million impressions, which is how many times the story appeared on people's screens. The public engaged with the story 275,000 times on social media, and 98% of those comments were positive. Triple the rate of engagement Snickers usually gets. The press unanimously loved the stunt too, saying it was Snickers most ambitious gag to date. The fake mistake then went viral. It's estimated that 65 million people heard about Snickers Gate around the world. One day, two young Asian men named Jev Maravilla and Christian Toledo were eating at their local McDonald's. As they were chatting, they noticed the posters on the walls. They all featured various McDonald's employees and customers, all smiling while enjoying hamburgers and fries, which were circled on the posters. But they also noticed that the posters didn't feature any Asian people. So they concocted a plan. They would smuggle in a fake poster featuring themselves into the McDonald's location and hang it up without anyone noticing. Jev managed to find an old McDonald's employee shirt at a local thrift shop. Then Jev and Christian took a photo of themselves in the same kind of pose as the other posters and edited it to match the other pictures in size and style and ordered it online. When it arrived, they carefully put the same kind of dotted circle around the fries Jeff was holding. It was a perfect imitation of all the other McDonald's posters. Now, the trick was to smuggle it into McDonald's. So in July, they slipped the large photo into the McDonald's and waited for the coast to clear. One hour later, they found themselves alone in the corner. So they put the poster up on the wall, where it went undetected for two full months. Then in September, Jev tweeted about the stunt along with a photo of the fake poster. That tweet was liked by nearly 1 million people and retweeted almost 600,000 times. He also posted a short video about the stunt on YouTube, where it was watched by thousands more. Not long after, Jev got a call from McDonald's. He immediately sensed trouble. But on that call, an executive from McDonald's told Jeff that they in fact loved the poster and invited Jev and Christian to an event at the restaurant. The restaurant was to be closed soon for renovations, but he asked Jev and Christian to come in and sign the poster, which was to be auctioned off to raise money for Ronald McDonald House. Soon News outlets were covering the story. That press caught the attention of Ellen DeGeneres and she invited them to appear on her show. Jev and Christian couldn't believe this was all happening on the show. They told Ellen the story behind the fake poster. Ellen then told them that McDonald's was going to put them both in a marketing campaign and because they were going to be starring in a marketing campaign, McDonald's had to pay them. So she presented each of them with a check for $25,000. While acknowledging that the stunt was a lot of fun and the $50,000 was amazing, Jev made it clear there was a serious point to be made about Asian representation in society, whether in movies or television or fast food restaurants. The poster was fake, but the issue wasn't. When we come back Fashion Influencers Get Fooled.