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A relationship manager has to make 20 calls, generate 8 leads and convert 5 of those to sell banking products. Daily. What was fundamentally set up to strengthen a relationship between a customer and their bank, the role has become a sales-heavy channel. And when RMs are subject to high targets and rampant abuse, mis selling becomes the mainstay. So when a 70 year old is sold life insurance, and the relationship manager behind it is under pressure to meet their targets, we need to take a step back and assess the need for the role.

Story originally reported by Arundhathi Ramanathan. Access it for free on https://the-ken.com/podcastoffer/

Hosts: Anushka Chhikara & Olina Banerji.

With anecdotes from former relationship managers Satheesh and Vijay (names changed to retain anonymity).

Music and editing by Sameer Rahat of Baqsa Studios.

Are you a relationship manager who connected with this episode? Write to us on podcast@the-ken.com