S01E02

We talk dealing with people who are derisive toward research participants and a bit how to handle when participants … let’s just say, aren’t their best selves.

You can watch the episode or listen to it.

Transcript

Matthew: I was... See dammit. I was trying not to start off by saying so, and I almost said it.

Matt: It's a good lead, and I know it's hard to perforate that habit.

Matthew: It's the I'm about to talk now.

Matt: Right.

Matthew: But somebody who I know who's here in Portland posted something about dealing with when you're presenting research whether you're showing videos, or audio, or just talking about what people did. How do you deal with team members if you're internal or I guess client representatives if you're a consultant. How do you deal with them being derisive toward the participants?

Matt: I had that issue. Interesting.

Matthew: Yeah and I've had that issue a couple of times, but one of the things she notes is they were in disbelief about things that they, the participants, said and did which was illustrated by shocked facial expressions, laughs, jokes, and questioning the participants' honesty. And I'll say that I've had times too where I've seen a participant do something and go... Where I sort of can't help myself raising my eyebrows because it was a very surprising moment. Yeah so I was wondering if I read that and thought if you'd ever had issues with presenting research where the people you're presenting to either acted derisively toward the results or toward the participants ever if you've ever taken clients out with you.

Matt: Not derisive. I mean we've it's hard not to

Matthew: Maybe derisive is too strong a word but...

Matt: I've done interviews where the participant was perhaps kind of awkward or maybe even inappropriate.

Matthew: Where the participant is?

Matt: Yes.

Matthew: Oh okay.

Matt: And then jokes perhaps were made after the session like wow can you believe they said X, Y, Z.

Matthew: When the participant was actually being rude or something like that?

Matt: Right o...

There’s No Room for Derisiveness in Our Work