Francois Rochon (43:49)
Yeah. In terms of CarMax, there's probably many reasons, just not one reason. But you know, have owned it for many, many years. And I remember when Carvana came into the picture, probably 2016 or 17, and the company was losing a lot of money. So I thought, well, I'm not sure the business model will last. And I think was in 2022 the stock went down 98%, so it almost didn't make it, but they did make it. And they were able recently to become profitable. So really they have proved that selling cars by the Internet only. And I was a little skeptical that people would buy a car online without trying it first. But yes, it worked very much for Carvana. Now, CarMax adapted to that and they realized that they had to sell online too. And so they created, I think five or six years ago, what they called the Omnichannel strategy. So you could buy a used car online, or you could buy it on the 1Up CarMax store, or you can have a combination of the two. So that's why they call it Omnichannel. And I think it did okay, but it increased the cost of doing business. So, yes, they adapted, but it increased the number of people they needed to offer those services. So margins went down a little bit. Now, at the same time, new car retailers, let's for instance, use AutoNation, decided to be more aggressive in selling used car. And although they don't have the same margin as CarMax, it didn't really matter to them because they realized that the real profit is in the service business. So I think 50% of AutoNation's profits comes from the service side. So say, well, we're going to sell a used car probably at a very low margin, and directly afterward we'll get the service business. Now, the problem is for CarMax is they don't have the service business. So it put pressure in terms of gross margin and also in terms of market share. So they had more competition not only from Carvana, but also from stores that used to only focus on new car sales, but they started to be more aggressive in used car. So the market just became more competitive for CarMax. And so margins went down. And at first I thought it was a temporary problem more related to the used car cycle than specific problems to CarMax. But at some point, when I compare the results for Kal9 Automation and CarMax realized that the CarMax was having more permanent problems than what I thought at first. So when we realized that, we thought that the business model was not as strong or the moat was not as strong as it was 10 years ago, because we've been out in CarMax in 2007. So we've seen very, very good years of profitability for them. So I thought the moat was not as strong. There's nothing wrong really with the company. It's just the moat is not as strong, the margins are not as high. It made me realize that perhaps the company was not as strong as it used to be and probably wasn't sure that it would ever get back to the kind of margins they were earning, let's say in 2018 or 19. So I said, well, we've been patient enough and decided to sell. In the case of hireserv, it's all different. As I wrote in the annual letter, the CEO left the company. I don't remember when during the summer, Lincoln went into politics and spying. He's got the right to do whatever he wants, but I thought it was a little strange. And he was the one that really turned around First Data. And then when Pfizer acquired First Data, he became the CEO. So I thought he was the right man to lead Fiserv. And Pfizer had that incredible track record, I think 37 years of growing earnings per share every year. So this was outstanding business. But when the CEO left and was replaced by another team, results started to be a little disappointing. I'm not sure how deep the problems are. It's probably temporary. The thing is, the company has a little bit of debt. Not a lot, but a little bit. And I'm very wary of debt in general. So I always put a threshold that I don't want the company to be higher than that. So My threshold is 5 times net income. So let's say if A company earns 200 million a year, though, the net debt shouldn't be higher than $1 billion. And they were right on that level. So I thought if earnings went down 10, 15, 20%, I'm not sure exactly what kind of earnings I'll have this year, but if earnings went down, my threshold would make me more uncomfortable. And I decided that I didn't want to live with that risk. So there's many companies I've sold over the years. The main reason was that I was not very comfortable with the debt level. And I remember some years ago, we owned the Intercontinental Exchange and then acquired Bright Knight, and they increased the debt and we sold shares. And I think the stock has done well since then. So it's not always the right decision because sometimes companies do improve things, and in the end, the debt level is not that bad. So it's just that I'm a very prudent investor and I'm very wary of debt. So I'm very disciplined on that. But I've missed my shares of big winners because I thought that the debt level was a little high. Probably goes back to Ben Graham's approach. You have to have a margin of safety. So I think being very disciplined on the debt level adds, to me, the margin of safety. And I thought that Pfizer didn't have that margin of safety when it happened when we sold. But I know that the stock is very cheap. I think it trades at seven or eight times earnings. So I realized that we're selling at very depressed level, but I found that was a prudent thing to do. Let's take a quick break and hear from today's sponsors.