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Jake Johnson
This episode is brought to you by Mint Mobile. Do you say data or data? Well, at my house we say data. And for the longest time, I thought paying a fortune on my monthly data plan was just normal. That was until I found out about Mint Mobile and their premium wireless plants that start at just 15 bucks a month. The reason I like Mint Mobile is because it's a cheaper way to talk endlessly with my dear Pam, AKA Gareth, Mommy, AKA my mommy. Because we can talk all the time at a lower rate.
Gareth Reynolds
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Jake Johnson
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Gareth Reynolds
Prices and participation may vary. Valid for item of equal or lesser value.
Jake Johnson
Calling all ones and twos. We're conducting an audience survey at Gum Gum fm. Hereto help and we would love to hear from you so we can keep making content that you love.
Gareth Reynolds
You know this, we know this. There are ads on our podcast. We want to improve that experience. But in order to do this, we need to know a little bit more about you, our audience. The survey is a quick, easy and free way to support the podcast. Take you two minutes and you'll be helping us out so much by doing it.
Jake Johnson
So go to Gumgum FM here to help to fill out our audience survey. That's G U M F m here to help.
Gareth Reynolds
Hi, everybody. All right, we're back. Well, Jake, now, come on now. Shut up. Listen to me. Okay? So you know you're a any bit of difference. You immediately go, I comment and you do something to your nose. I remember when I went to New York to shoot, like my first pilot. Do you remember that? Like years ago, we threw a party. Yeah, it was very stupid because then it got passed on. Then we were like, ah, stupid.
Jake Johnson
Remind me of this party, though.
Gareth Reynolds
It was, I think it was like it was downtown somewhere. It was like the Hotel Figueroa was Evan's idea. Evan really wanted to throw like this party to celebrate us going to New York. So whatever, we go to New York, six months, make a pilot that's completely middle of the road, gets passed on. But before it got passed and I came back and you were a hundred percent, I'd done something to my. You go. Your teeth. And I'm going, what are you talking. I'm like, I don't know what you're talking. You're going. You did something to your teeth. And I'm going, dude, stop you right now. Okay, yeah. New haircut.
Jake Johnson
I got a haircut. Yeah.
Gareth Reynolds
And a shave.
Jake Johnson
I shaved the beard.
Gareth Reynolds
You look 10 years younger.
Jake Johnson
Well, it's not what my.
Gareth Reynolds
You look like. You look like a meme of you that people send me.
Jake Johnson
You know what my daughter said? Why'd you do? Looks terrible. This is not a joke, Gareth. My other daughter, Elizabeth was homesick.
Gareth Reynolds
Yeah.
Jake Johnson
And when I got back, she literally. This is not a joke. Gagged.
Gareth Reynolds
They don't like you.
Jake Johnson
Kids don't like their parents change.
Gareth Reynolds
I remember my dad.
Jake Johnson
People change.
Gareth Reynolds
My dad shaved his beard once and I thought he was a different guy. I was very sure.
Jake Johnson
But I'm similar to kids on that. That's why I always comment on stuff I don't like. Change. But really quickly, I want to bring something up with you that I think I'd like to get your take on. And guess what? We're not a topical show, but this one could be topical. Thoughts on Sanders. Shador Sanders to the fifth round. Getting drafted by Cleveland and that kid not getting drafted. For those who don't follow sports, neon Dion Sanders. Look good, dress good, play good, pay good. We've all. We all know Deon. His. He's got sons. He coaches them in college. His one son is a top rated quarterback. No team in the old stuffy NFL drafted this kid.
Gareth Reynolds
We know how you feel. Well, here's what's funny about disgusting. Here's what's funny about you, Jake.
Jake Johnson
Yeah.
Gareth Reynolds
When we used to play sports, you often framed yourself as Dion.
Jake Johnson
Did I?
Gareth Reynolds
Yes. You called yourself Pac man, but you also referred to yourself as Prime. You also referred to yourself as Prime Time. So you have an affinity for flair.
Jake Johnson
Pacman.
Gareth Reynolds
Yeah. You were a. You were a third over 30 year old guy playing with a Frisbee in Griffith Park. Definitely more of a Pac man is quite a quote for what was going on Back there, but.
Jake Johnson
And your name there. Do you remember the nickname we got you from those Frisbee days that stuck in my phone until this podcast?
Gareth Reynolds
Well.
Jake Johnson
Oldsmobile 87. Oldsmobile.
Gareth Reynolds
And so for years I got there. But it was not pretty to watch.
Jake Johnson
Because you would do things where the field we played on had all these dips and dives in it and Gareth would be running and his foot would go in a hole and your leg would do this motion where when you would fall, I would be sure that was it, that you were going too fast. You were just too eager to get the ball. You'd now destroyed your leg. The whole.
Gareth Reynolds
No health insurance, by the way.
Jake Johnson
No health. And then you would get up, you would do like a really internalized walk it off, like self talk. But you wouldn't be cussing at others.
Gareth Reynolds
No.
Jake Johnson
And then you would get back in the game and I was like, you're like somebody's 1987 Oldsmobile that I grew up going in, where you'd go, how many miles is it? And they'd go 240. And then you would take a road trip in it and it would be fine. Fine.
Gareth Reynolds
Yeah, yeah, it'd be scary, but it'd be fine.
Jake Johnson
It'd be scary. There'd be moments where you'd be like, what's that sound? And the guy would be like, don't know.
Gareth Reynolds
Don't know. It just started clicking.
Jake Johnson
But like drive through it now it click. Stops.
Gareth Reynolds
Yeah. And then eventually it stopped clicking. I hit the side. It stopped clicking.
Jake Johnson
You were 87 in my phone. And now it's Garfi.
Gareth Reynolds
You know, I, I think we've talked about Berg's tennis abilities on the show before, but Berg. The last time I played tennis, Berg basically blew my ankle out right by painting the lines.
Jake Johnson
Oh, interesting.
Gareth Reynolds
He's phenomenal. It's like a, it's like a joke. If you were to be like, oh, Steve, Steve Berg is unbelievably good at.
Jake Johnson
You know, the only time we played it beat him.
Gareth Reynolds
Yes, I know.
Jake Johnson
Keep going, Pac man prime time. But back to Sanders.
Gareth Reynolds
Hold on, we'll get back to him. But, but he blew my ankle out. I woke, I like opened my eyes and a bunch of probably 15 year old girls and burger over me. Like, and I was like, I could still play. And everyone's like, stay down, stay. And I was like, I can finish.
Jake Johnson
What is your problem, dude, chill.
Gareth Reynolds
I don't know enough. But I did read a couple days before the draft that, that his one guy said his interview was the Worst interview he'd ever seen a player take in the NFL.
Jake Johnson
Yeah.
Gareth Reynolds
So I don't know what that means. I mean, I saw that he built himself a little, like, throne for draft night. Yeah.
Jake Johnson
But look who his dad is.
Gareth Reynolds
I also think he's a fucking good quarterback.
Jake Johnson
He could play the game.
Gareth Reynolds
I also think it's like there are so many guys where you're like, yes, guys like an asshole or whatever, you know what I mean? And they get drafted. It's like, it's not.
Jake Johnson
There was a guy, Mike Green, who got drafted by the Ravens. And I only know this because I. At first, I was like, oh, he could be a good bear. I read about the draft about a week before. I don't watch college football, so I like to read about it at the end. It's fun.
Gareth Reynolds
Yeah.
Jake Johnson
I was like, oh, Mike Green would be good. And then he started slipping, and I was like, oh, why is he slipping? And I read. I'm like, oh, he's been accused of sexual assault two different times. He got drafted in the second round. But Sanders threw himself a draft day.
Gareth Reynolds
Party, and The Browns signed Desean Watson. Yes. Who had 28 sexual assaults.
Jake Johnson
I mean, the issue with Sanders.
Gareth Reynolds
So what do you think it. What do you think it is? You just think it's purely that he's Neon Dion.
Jake Johnson
I think what it is is Neon Dion, dress good, play good, pay good. Is trying to change the power dynamics, and the players have the power. And Dion was talking during his thing about, like, where he's gonna go, and he's like, he's not just gonna go to any organization. And it was this idea that players were going to control what team they went to a little bit more. A little bit more like the NBA.
Gareth Reynolds
Right.
Jake Johnson
And I think the NFL got together and said, we can't have this happen, because now if he's a fifth round draft pick, as opposed to a first round, his money is so different that other kids who are right now getting an nil deal where they're making $3 million to play in Nebraska, and their attitude's getting big, they'll go like, yeah, I'm not messing around with the NFL. Those guys are stuffy old men, and they will punish you even if it hurts their team because it helps the overall business. And so I think he was a lesson.
Gareth Reynolds
Yeah, I think the tie dye makes you look even younger. The tie dye makes you look like, I could sell you a dime bag at a concert, by the way, because.
Jake Johnson
I used to wear tie dyes when I would buy dime Bags at concerts.
Gareth Reynolds
It's really quite a look. Change. You're not wrong. I actually think that's that I had not even really thought about that. I still just think that even 31 teams saying, oh, yeah, we got to send a message. One team would be like, yeah, we do. But we also.
Jake Johnson
But how about this? You're. You're the Pittsburgh Steelers, right?
Gareth Reynolds
Yeah. That's the one that I thought was going to take him.
Jake Johnson
Oh, how about this? You're the Cowboys. You need a backup to Dak.
Gareth Reynolds
You need a new Dak.
Jake Johnson
Maybe all these teams and they go, none of them are doing it.
Gareth Reynolds
This feels to me like conspir you. This is a bit.
Jake Johnson
This was a bit. A few little conversations and word spread of guys, the college football is changing.
Gareth Reynolds
Yeah.
Jake Johnson
These kids are starting to get paid. The attitudes are changing. They will ruin our billion dollar business. We need to set a message now. This is our league and we're allowing you to play in it.
Gareth Reynolds
Well, I'll tell you what I think. You. You probably think this as well. That. I mean, this is. You talk about self motivating.
Jake Johnson
Oh, I mean, kid got it. Now I've become the biggest fan of his. His clip when he got drafted. He and his brother and his friends, they're all dancing and celebrating.
Gareth Reynolds
Yeah.
Jake Johnson
Now, mind you, I'm getting to Mandy Patinkin's age and spirit. Gareth. I got emotional.
Gareth Reynolds
Wait a minute.
Jake Johnson
That's what I'm turning into.
Gareth Reynolds
Is Mandy saying you have an inside. Patinkin is really.
Jake Johnson
I do.
Gareth Reynolds
You're thinking on the inside.
Steve Berg
Yes.
Jake Johnson
I cry all the time. Ah, God, I'm sitting there. Last time you cried 40 minutes ago.
Gareth Reynolds
Why?
Jake Johnson
The clip of before that probably last night.
Gareth Reynolds
Why?
Jake Johnson
Watching something, hearing a song.
Gareth Reynolds
Wow.
Jake Johnson
Inner Patinkin.
Gareth Reynolds
You have an inter. That is.
Jake Johnson
Yeah, yeah.
Gareth Reynolds
Feels a little incongruent with the.
Jake Johnson
Guess what. I'm a Gemini baby. Two phases. Let's get into the show.
Gareth Reynolds
Okay. All right, everybody.
Jake Johnson
So here's what we got to set up the first call really fast. Steve Berg is on. There was a mishap with my schedule, but I. I joined that one a little late.
Gareth Reynolds
Yep.
Jake Johnson
Nat Attack asked us to set that up. She said it was too weird without the intro. And lastly, in our followup, we have Stone with us.
Gareth Reynolds
Yeah. So, yeah, he. I mean, I do. We need to.
Jake Johnson
I feel like the only reason that he's on there in he. We do his followup that I think is going to come later. And at the end of it, it was so fun that we just said, hey, you want to just hang out with us. And so we're playing them out of order, but we did his follow up. So that's coming up, I think next week.
Gareth Reynolds
Yep.
Jake Johnson
And then Gareth got to know Stone a little bit and obviously those two gentlemen connected right away.
Gareth Reynolds
Huge. It's hard to not connect with Stone.
Jake Johnson
This is the greatest. And so the way we do this show is when we record we're on Zoom.
Gareth Reynolds
He must love football for sure.
Jake Johnson
Or not. He could be either way.
Gareth Reynolds
Well, it's the feet that I'm pointing, right? Yeah. But so he joins us and the.
Jake Johnson
Way we do it is we'll do like six calls in a row and we'll do like a bunch of follow ups in a row. And so we just said, honestly, I think for me, I didn't want him to go because I like his vibes so much. So he just pops into follow ups that he knew nothing about. So it's a little weird, but I think you'll enjoy it.
Gareth Reynolds
It's. It's our version of when Johnny Carson would ask a comedian onto the couch. If you, if you do a follow up and we ask you to hang around for a call, we're exactly. We're getting a. We're having feelings for you. Jake started crying.
Jake Johnson
Everybody enjoy the show.
Gareth Reynolds
This podcast is sponsored by Squarespace. As we have always said, we love Squarespace. It's an all in one website platform design that helps you stand out, succeed online.
Jake Johnson
If anybody listening to this wants to just have a little bit of fun, why don't you start a Squarespace website, Use our code here to help and they'll take 10% off your first purchase. And let's make a website designed Jake and Pam forever. And it's just about our love story. We'll have people submit just different images, fanfiction, and we'll surprise Gareth with it online. So if anybody actually decides to do this, please email it into the show and I'll surprise Gareth during one of our intros.
Gareth Reynolds
We've used Squarespace multiple times to help people on this show. It offers services like everything you need to offer to get paid. It's all in one place. From consultations to events to experiences. There's cutting edge design tools so anyone can build a bespoke online presence that perfectly fits their brand. Blueprint AI. Squarespace's AI enhanced website builder. So you can get a fully custom built website in just a few steps. What you need to do is go to squarespace.com here to help for a free trial and when you're ready to launch. Use offer code here to help to save 10 off your first purchase of a website or domain that's here to help squarespace.com here to help for a free trial. Go get them.
Jake Johnson
This episode of We're Here to Help is brought to you by booking.combooking. yeah, every time I use booking.com to travel anywhere in the United States, it does exactly what I need. In reality, I like to use booking.com to book family vacations. Currently figuring out a movie and we're talking about housing. And we are using booking.com to book everything we need for cast and crew. Because LA is making it so hard to shoot here, we have to go elsewhere. That's a shot at you, LA noon. Come on baby, let's play. And if I want to get the best place, I go to booking.com to get what I need. If I need to visit my lover, Pam Reynolds, I use booking.com and we find a little love suite someplace in the middle between she and I. I always pay. If you want to make booking easy, you want to get exactly what you want in any city, go to booking.com.
Gareth Reynolds
When you go to booking.com or the app, there's everything. You really get a sense of what you're going for. Whether you want a pool, you want no pool, you hate pools, you hate water, you want a sauna, you want a gym, who knows? Find exactly what you're booking for on booking.com booking yeah.
Jake Johnson
This episode is brought to you by booking.com booking. Yeah, every time I use booking.com to find a place to stay in the US I know they'll have exactly what I'm looking for. I've mentioned this before, but booking.com is something that I use. It makes it very easy. I have got the app downloaded on my phone so when I book travel, I just go to the booking.com app and I book my trips.
Gareth Reynolds
I use booking.com all the time to find places to stay in the US Because I know they are going to have exactly what I'm after. What do you want? A hotel? They got that. You want a vacation rental? They got that booking.com and the booking.com app has something for everyone. I previously mentioned how I've been looking for a place with a friend to show and we are trying to find somewhere in between our residences where we can meet, just, you know, have a pool, some beers, that sort of thing. And booking.com could not make it easier. You have an abundance of options. Well, whenever I've used booking.com or the booking.com app. I always find the thing that's perfect for my specifications. It just has it all. So no matter who you are, Booking.com helps you find the stay. That's ridiculously right for you. Find exactly what you're booking for on booking dot com. Booking. Yeah.
Steve Berg
There we go.
Gareth Reynolds
There we go, baby.
Steve Berg
Hey, look at me.
Gareth Reynolds
Hey, babe. Perfect. Thank you for doing this.
Steve Berg
Yeah. How's my hair?
Gareth Reynolds
You look phenomenal. Obviously, you're in space. And it looks pretty good for someone floating. And by the way, can I just point out before we even. Yeah, you gotta.
Steve Berg
Well, on my. On my thing, it covers the whole thing, but okay. I guess not. On zoom.
Gareth Reynolds
Yeah, on zoom. You guys have really ruining the effect.
Steve Berg
You guys have inferior technology.
Gareth Reynolds
Stop.
Natasha
No, we'll crop you into a little square so it'll cover you anyways.
Gareth Reynolds
Yeah, I'll put you in a Martian.
Steve Berg
I moved it. I moved it. All right, let's get down to business.
Gareth Reynolds
So, Steve, here's what happened. So we had a session ready to go today with Jake Johnson, our amigo. Jake Johnson, from where?
Jake Johnson
Here?
Gareth Reynolds
Now? Yeah, yeah, no, that would be. I'm not even going to dip into that. But. So we had us. We were having a session. Jake apparently was busy today. Okay. We saw a thumbs up on a text. He hearted a thing. He said no to an invite. There's some. We're not sure where this stood, but we thought we were recording today. So we got all geared up. I obviously put on my Sunday's best. I made sure my frame was great. And. And then it turns out he's not doing the show today. He's busy. So. So we've pivoted. So. Because. Because we had some callers. We just did one, and we're bringing you in for this one. So we're gonna jump in.
Steve Berg
Yeah.
Gareth Reynolds
You know the show.
Steve Berg
Yeah.
Gareth Reynolds
Is there anything in the oven right now?
Steve Berg
No, there's nothing in the oven. But you can go ahead and say you want to bring in the big gun when referring to me.
Gareth Reynolds
Do I have to. To get you to do it?
Steve Berg
Yeah. I don't feel like I won't be at my best unless you come with the big gun.
Gareth Reynolds
Okay.
Steve Berg
Go ahead.
Gareth Reynolds
All right. No, no, I'll do it when we have the call. I'm not just gonna say it right now to you.
Steve Berg
I'd like to hear it. I think Natalie wouldn't mind.
Gareth Reynolds
You'll hear it on the call.
Natasha
You're getting a little practice.
Steve Berg
Yeah, right.
Gareth Reynolds
Not attack.
Steve Berg
Nat.
Gareth Reynolds
Attack. Why is it that when we need the help, you're quiet, and when we don't, you're just. This is the Natasha. You know, we call her that now.
Steve Berg
The Nat Attack. I like it at the ringtone.
Gareth Reynolds
All right, I'll practice real quick. And then we got to get into it. All right, caller, Blah, blah, blah. Oh, cool. Okay. Well, you know, we. Jake couldn't make it today, so we thought we'd bring in the big gun.
Steve Berg
Yeah. Steve Bird, the Norwegian Nightmare.
Gareth Reynolds
My God. All right, I'm gonna have to get a pen.
Steve Berg
Yeah.
Gareth Reynolds
All right, can we bring in the caller quickly before he starts adding more credits? Hello.
Tammy
Hi.
Gareth Reynolds
Hi. How are you?
Tammy
I'm doing well, thank you.
Gareth Reynolds
Good. Well, welcome to the show. We're here to help. I'm going to give you an update real quick. Because of some schedule stuff, Jake is not going to be on today with you. Please, can I do your intro and then you can do that? Okay, so. So we had to. We had to think quickly. And, you know, I wanted to bring in someone who's been on the show before who is definitely a player in the we're here to help universe.
Steve Berg
Fan favorite, fan favorite.
Gareth Reynolds
So I thought. Would you stop talking while I'm doing the intro to you? So we thought we'd bring in the big gun, the Norwegian Nightmare. Fan favorite Steve Berg is joining us today.
Tammy
Wow.
Gareth Reynolds
Yeah. So this is pretty big. So can we get your name, your approximate age and where you're calling from, please?
Tammy
My name is Tammy. I'm in my late 30s and I'm from California.
Gareth Reynolds
Great. We're in California.
Tammy
Northern California.
Steve Berg
Oh, that's the place to be. Also, I just want to say I've never met a Tammy I didn't like. Yeah, it's a fun name.
Gareth Reynolds
Would you just stop? She's on our side. We're on her side. We don't need to. We don't need to butter her up like a chicken in the oven.
Steve Berg
You forgot I'm a biscuit butterer, man. You gotta butter a biscuit sometimes.
Gareth Reynolds
All right, all right, Tammy. Well, Tammy, we're excited to help you. We got Steve here. What's going on? What can we help you with?
Tammy
Okay, so I run breakfast at a hotel.
Gareth Reynolds
Okay.
Tammy
I was promoted to manager about a month and a half ago.
Gareth Reynolds
Okay.
Tammy
But a couple of months before that, I had a coworker stop wearing her dentures. You can count how many teeth she has. It's zero. Okay.
Gareth Reynolds
Oh, so she is Gums only.
Tammy
Yes. Oh, God. Now that I'm in a position where I Can say or do something. I don't really know how to go about that because obviously it's awkward. But also she's like, super, super resentful that she got passed up for manager.
Gareth Reynolds
Oh.
Tammy
And I'm not, I'm not trying to make like a weird power move. I just want her to put her teeth back in.
Gareth Reynolds
Well, Tammy, okay, first of all, let me say this. You have called the right show with this problem. This is right in the wheelhouse. Let's give her a name, even if it's fake. Should we just call her Grace maybe?
Tammy
Sure.
Gareth Reynolds
Okay. We're gonna call her Grace because she's gumless.
Steve Berg
In what capacity is she, like, what, through her exact job? Her position.
Tammy
So it'd be breakfast attendant. She's not in the kitchen much, so she's very much out in the buffet area. Like stalking.
Gareth Reynolds
She. Interacting. She's interacting with people.
Tammy
It's very customer facing.
Gareth Reynolds
What's the age on her?
Tammy
She's in her late 40s.
Jeff
Oh, wow.
Tammy
She looks much older than that.
Gareth Reynolds
Well, I mean, having literally no teeth does age you.
Steve Berg
Yeah.
Tammy
Yeah.
Gareth Reynolds
Gives you that sort of. Yeah. Like boxcar hobo energy. Does she play a harmonica? No.
Steve Berg
Does she have a corn cob pipe.
Gareth Reynolds
And a roof set? What's her overall deal? She's got one. She's got one set.
Steve Berg
Did this occur when you. Around the same time where you got the position that she wanted? Is this an in your face?
Tammy
It was, it was a mouse protest. It was a couple of months before that, yeah.
Steve Berg
Oh, okay. So. Yeah, okay. So that, that, that, that alleviates that concern for me that she's doing this to, like, you know, mess with you. But that would be. That'd be crazy too.
Gareth Reynolds
If I were, if I were to.
Tammy
Try other things to do that.
Gareth Reynolds
If I were to try to nail down your main issue with this decision she's made, what would it be?
Tammy
Probably just, you know, what our guests might be thinking or assuming about her.
Gareth Reynolds
Have you ever seen a guest be a little weirded out? I mean, I would again. I mean, like, I've stayed in some real dingy spots, so I've seen some stuff. But, you know, it's like the person who approaches you at the buffet, it's kind of the kitchen liaison a little bit. You don't want them to look like they're going to take you on a haunted tour of an abandoned mine.
Tammy
Right. You know, we're, we're like a three star hotel, so, you know, we're. We're not like a little dingy motel or anything.
Gareth Reynolds
Right. Has anyone above you. Has anyone above you in the hotel mentioned this to you? Like, that they've noticed this?
Tammy
He knows that all, like me and all of our coworkers kind of are concerned about it, but he hasn't really done anything about it.
Gareth Reynolds
I. Okay, go ahead, Steve. Do you have anything else? I mean, I got.
Steve Berg
I got. I got one idea.
Gareth Reynolds
You got a pitch? Let's go.
Steve Berg
I got a pitch. So you could try this. You could say, hey, we're doing like a staff picture day, like a. Almost like a high school yearbook thing, and see if. And you could basically be like, you know, you could just pull. Put a backdrop down, have someone take it with her iPhone, and if she shows up with her dentures, you'd be like, oh, wow, you look so great. You could, like, over compliment her. And if she shows up without the dentures, that means she's like, nope, I'm not wearing. I'm not wearing dentures anymore. This is me. Because, I mean, if she's going to have a photograph taken, you. You know, most people's inclination is to gussy themselves up and make themselves look as good as they can.
Gareth Reynolds
Yeah, I. That. That's a very good pitch, and it opens up a little bit of a door in my. Is she on social media? Do you know?
Tammy
She probably has, like, Facebook or something.
Gareth Reynolds
It would be interesting to go through and see if recent postings have teeth in, like, is she. It's very strange. It's. It seems really weird. Look, here's what we need. We need to a. Get answers on whether or not this is a choice or not. Like, because if it's. If it's economic, I mean, you know, what are you going to do? You can't be like, well, at this hotel, we have tea. I feel like you kind of just got to figure it out, you know? So I feel like you kind of got to let that part go. Then. I kind of like leaning into Steve's pitch. And the truth is, if you were to say, like, someone from the hotel is going to start, like, on the hotel social media or something like that, be a little more active around the hotel and take some more pictures and do a couple videos, that's a way to maybe start doing it. And it's even a way for you to maybe ask a question and just say, hey, look, I'm not trying. Like, we're gonna take a picture, all of us, we're gonna do individual pictures. They say they might post it on the social media. So people feel like the staff is more of a family. Are you gonna. Are you going to wear your teeth? Are you done wearing your dentures? It just, you know, we're just curious. Hi, Tammy, I've got big news.
Steve Berg
Hey, Jakey.
Gareth Reynolds
Jake Johnson has joined.
Steve Berg
Hey, buddy.
Jake Johnson
Your name's Tammy?
Steve Berg
Isn't that a parent name?
Jake Johnson
Hey, Tammy. Sorry, I was doing a Taco Bell commercial.
Steve Berg
Wow, Jake, I love Taco Bell.
Jake Johnson
You're gonna like these spots because Taco Bell's more than a taco place now, Steve. It's a taco place. It's also a chicken place. That's also a taco place. Taco Bell.
Gareth Reynolds
Jake. Jake, first of all, you're now encroaching on the shows. You know what I mean?
Jake Johnson
You can't be. You're right.
Gareth Reynolds
Drop the Taco Bell energy. By the way, Jake, you are coming in the hottest I've ever seen you.
Steve Berg
Here's our deal with Tammy. So Tammy is. She's got a higher up position at a hotel and she's kind of running the breakfast area.
Gareth Reynolds
She just got promoted to manager of the hotel.
Jake Johnson
Thank you.
Steve Berg
Yeah. And one of her co workers who is a little jealous that she got the job has decided to not wear her dentures anymore. She's in her 40s and now.
Jake Johnson
But how does that make sense? Why would her jealous co worker.
Steve Berg
Well, that's just. I, I just, I just.
Gareth Reynolds
Steve's putting a little mustard on it. She stopped wearing her dentures before Tammy's promotion. So we don't think this is a mouth.
Steve Berg
We thought it was a mouth protest for a second. But the thing is, we feel like, you know, you're eating breakfast and stuff like that. She's in her 40s too, and she does have dentures. And the dentures, you know, according to Tammy, are a pretty big improvement around the breakfast area, the eating area. So Tammy's.
Jake Johnson
One of these is a great show, guys.
Gareth Reynolds
How it's great.
Steve Berg
How do.
Gareth Reynolds
It's great.
Steve Berg
How do we get.
Gareth Reynolds
I mean, we're biased. It is the best. By the way, the pockets of inaccuracy or missing that Steve has are just awesome.
Jake Johnson
Telephone, I'm sure. Tammy, I got to hear from you.
Steve Berg
I'm cutting to the chase. Time. Time is money, babe.
Gareth Reynolds
Jake, a couple things. The main thing is that we're calling this woman Grace. She's in her 40s, so this is not like her. You know, we don't know how she got to the denture game, but since she stopped wearing them, Tammy's worry is really only that when Grace approaches guests at the buffet area. It's weird. She looks weird. It's a gaunt look. It's her sales.
Steve Berg
Would you like another sausage link? And you're like, oh, I'm good.
Jake Johnson
Not if that's what's going to happen to me.
Gareth Reynolds
So.
Jake Johnson
So whatever you're eating, I don't want them.
Gareth Reynolds
So. That's very true. Honestly, for the person there to be like your liaison, like frozen yogurt. Would you like. Would you like to pancakes? Those are the easiest ones.
Jake Johnson
I've got some homemade lemonade I made pass. Anything making that goes in my mouth, I'm not putting in my mouth.
Gareth Reynolds
Unless we also have yogurt.
Jake Johnson
Yeah. So Tammy, Tammy, is all this accurate and where are you at with the pitches?
Tammy
It's all very accurate and I'm leaning towards more of the compliment round.
Gareth Reynolds
We've got more pitches coming.
Jake Johnson
Okay, that's a good start.
Steve Berg
It's the easiest. It's the less, it's the least drastic because the picture day thing is you'll have to convince the other co workers and then what'd you ever do with those pictures, you weirdo? You know, but Tammy, walk me through.
Jake Johnson
The compliment as the way you see it, how it leads her to wearing dentures on a regular old Tuesday.
Tammy
I think she would just respond well to that.
Jake Johnson
And how would that compliment go? If you're you and you're giving the compliment to Tammy, how would you do it? How does that feel?
Tammy
Yeah, I guess I would have to make something up about an Aunt Beth.
Gareth Reynolds
Yeah, but, but Jake.
Jake Johnson
Yeah.
Gareth Reynolds
We have a SAG AFTRA actor on the call. I know, but one who hasn't worked today. We might want to just employ his skills real quick.
Jake Johnson
But I think we could get there. But here's where I'm kind of getting to before we get there because I think this is a good pitch. I'm just wondering if there's more meat on the bone before, because I don't know if, if you got a lady who started taking her dentures off at work and she works, let's just call it a food court.
Gareth Reynolds
It's not a food court, though. It's a hotel buffet area.
Jake Johnson
But I'm saying it.
Gareth Reynolds
You're in Taco Bell zone.
Jake Johnson
Yeah, but I'm saying it to Steve because I'm thinking he knows malls, he knows food court, he knows there's like Boardwalk fries.
Steve Berg
I like living moth.
Jake Johnson
Yeah, exactly. So if all of a sudden someone's working and Tammy. They have no teeth, do they do customer service?
Tammy
Yeah, she's mostly. She doesn't really stay in the kitchen much. She's out there.
Gareth Reynolds
She's the face of the buffet.
Jake Johnson
So are you. And you're. But by the way, that's the truth.
Steve Berg
Yeah.
Gareth Reynolds
Yes. There is that person who's kind of like, oh, we're going to bring more cornflake.
Jake Johnson
You know, whatever. Hey, where's the roast beef? And they go, the rough beef over here. And you go, no cheese.
Gareth Reynolds
Yeah.
Jake Johnson
So Tammy, she's front of house and your manager do. What kind of authority do you have? Could you put a mandate. Here's where I'm getting at, Tammy. No shirts, no shoes, no service, no shirts, no shoes. Teeth required.
Tammy
Well, I don't think it's specifically lined out in our, you know, handbook, because I have gone through that well.
Jake Johnson
But here's what I'm saying. There's always adjustments with new leadership. Like the Yankees, for example, of all the baseball teams in the league, they say no facial hair. It's arbitrary, but that's what it is there. You could say hair must be in ponytails or up. Shirts must be tucked in. Teeth must be present.
Gareth Reynolds
We're a tooth place. We're just one of these teeth places.
Jake Johnson
Open wounds on face must have a bandage. Yeah. Pimples must be covered with bandages.
Gareth Reynolds
Scars covered shirts. Buttons. Yes.
Jake Johnson
Cuts on.
Gareth Reynolds
Shoes on.
Jake Johnson
Must have gloves.
Gareth Reynolds
Yes.
Jake Johnson
Nails must be clean. Teeth must be in. So there's nine. And you're saying we're doing this because we are changing the face of the buffet. We are trying to up sales. We're trying.
Gareth Reynolds
You're the buffets.
Jake Johnson
And so part of it. You're not just saying, hey, everybody, put your teeth in. You're making 12 weird rules. But all of those are about if you're presenting roast beef to somebody, the person serving it's gotta look a little delicious.
Gareth Reynolds
The marriage to the roast beef. And what you just said is, am I amazing? Obviously. No, you're not wrong.
Jake Johnson
Tammy. Why do you. What are we calling her again? Why. Why do you think in your heart of hearts, Grace isn't. You guys picked Grace for this.
Gareth Reynolds
I don't want to. We don't want to get into the process of how we landed on Grace.
Steve Berg
Through that the. The name pitching thing.
Gareth Reynolds
I tried to make it through something I didn't let. For the first. Jake, you weren't here.
Jake Johnson
I agree.
Gareth Reynolds
I wanted to feel the power. And I. And I thought I'm just gonna name. And I said grace.
Jake Johnson
Grace. Like to have Grace.
Gareth Reynolds
Look, I picture I was this before we knew it. First of all, it was all Right. We're not gonna get anything.
Jake Johnson
It's too early. It was too early.
Gareth Reynolds
Burn. It was early. And I didn't know her age. I was picturing a 70 year old 40s. I would have made her Julia.
Jake Johnson
I agree.
Gareth Reynolds
No doubt.
Steve Berg
You should have let the Big Gun choose the name.
Gareth Reynolds
Oh, by the way, he insisted I introduced him. He insists I introduced him as the Big Gun and the Norwegian Nightmare.
Steve Berg
Yeah, pretty good, right? I like the Big Gun.
Jake Johnson
I like the Big Gun. You got a new nickname. Thank you. So, hey, Tammy.
Tammy
Huh?
Gareth Reynolds
Why.
Jake Johnson
What's your guess of why Grace or Julia isn't wearing these dentures? You think it's financial?
Tammy
It could be. You know, before she stopped wearing them all together, there were like some days she'd start the day off with them and then she'd take them out.
Jake Johnson
It might be uncomfortable.
Steve Berg
It's uncomfortable.
Jake Johnson
She's quiz is changing it.
Steve Berg
Yeah, yeah.
Jake Johnson
Because look, if it's. If it don't fit well in the mouth, if she doesn't have the money, I mean there is also a world. We could create a GoFundMe. I would pigeon.
Gareth Reynolds
I would go fund me.
Jake Johnson
Yeah. Our audience really quickly with us throwing it. We could get that. We can get this Julia some very comfy dumb.
Gareth Reynolds
We could pimp the mouth. I agree.
Jake Johnson
Tammy, will you talk for a little bit? Because Big Gun, the Garf man and Mr. Taco Bell have been talking a lot.
Tammy
Just knowing how she responds to positive feedback. I think the compliment is a much easier and safer route to go. And to start, you know, digging into maybe why she stopped wearing.
Gareth Reynolds
How are you?
Jake Johnson
Yeah. So Tammy. You're Tammy. Steve. You are Grace.
Steve Berg
Perfect.
Jake Johnson
Gareth. Of course. You're somebody who works in the food court.
Gareth Reynolds
I'll just be a person who's wrapping Jake. I just like to come in for a minute, you know what I mean?
Jake Johnson
Okay.
Gareth Reynolds
So I'm going to be. Okay, shall we start? Can we get an action?
Jake Johnson
Tammy, you know what you're doing here, right? Don't say it would go something like this. When I. When I say action, you're talking to Grace.
Gareth Reynolds
Yeah, well, we'll just start.
Steve Berg
We'll start. All right. I'll bring more sausages out in five minutes.
Gareth Reynolds
Excuse me, miss, I. I am a person who stays at a hotel. I stay in a lot of hotels. Is there an area. Where are the pancakes? And where is the syrup?
Steve Berg
Okay, the pancakes are right over there. And the. The self made do it yourself waffles right over there. But be careful with the waffle iron because if you leave it too. Shut it' Burn the waffles.
Gareth Reynolds
And I'm going to walk away and not be back.
Jake Johnson
You'll be back.
Gareth Reynolds
Maybe.
Steve Berg
Hey, Tammy. How you doing? Did you have a good weekend?
Tammy
Yeah, I had a great weekend. How was your weekend?
Jake Johnson
Boring.
Steve Berg
Didn't do much. I watched the Phillies game, worked on my Mac. I bought the MLB package, so I feel like I got to get the most out of it.
Gareth Reynolds
Hey, I found the waffles. Miss, if you could lock it up and let her talk a little bit, I'll be over here.
Jake Johnson
Yeah, okay. You know how it feels, Garrett. Yeah.
Steve Berg
Yeah.
Jake Johnson
Welcome to my job on this show.
Gareth Reynolds
A new path of empathy has opened up inside of me. I'm gonna go get the syrup.
Jake Johnson
Enjoy this Ayahuasca, buddy.
Steve Berg
Grace. Something on your mind? You're looking at me. I'm sorry, Tammy.
Tammy
I don't know how to get to that point where I'm just.
Jake Johnson
I know because they made it really hard. So Tammy. Tammy Tamm to start over. And you're going to start. And your intention here is to find a way. And your whole goal of this is you have to compliment. When she had dentures in correct. Cuz we're not starting with them. So just try and see what happens and if it goes shitty, then we'll try again. This is a workspace.
Steve Berg
Yeah. I'm going to try a new character too. So let's. This will be fun.
Jake Johnson
But we're going to start on action with Tammy talking. Yeah. Big gun.
Steve Berg
Yeah, Got it. Got it. Got copy. Okay, copy that.
Jake Johnson
And quiet on set. And action.
Gareth Reynolds
Waffles.
Jake Johnson
Cut that.
Tammy
Oh, Grace.
Steve Berg
Hey, Tammy.
Tammy
Gosh. Like, I really, really have no idea, like how to get it in there.
Jake Johnson
So let's do this. Gareth, you're Tammy.
Gareth Reynolds
Okay, here we go.
Jake Johnson
Steve, you're great.
Gareth Reynolds
I don't even need to warm up. And we still rolling?
Jake Johnson
Yeah. Action.
Steve Berg
Tammy. Got that five bucks you owe me?
Gareth Reynolds
Yeah, I do. I'll. I'll get it to you in a little bit. I don't even remember why I owed you that. And I kind of don't even want to know. Hey, I just wanted to ask you something real quick. And this is truly if I'm being invasive, tell me this is a personal question. Whatever. You've stopped. You stopped wearing your dentures, right?
Steve Berg
Yeah, they're uncomfortable. It's just causing too much irritation in my gums.
Gareth Reynolds
Oh, so that's why, leading up to you not wearing them at all. Well, I. Here's my only thing. And I really like. You still have them. And they're still intact and everything.
Steve Berg
Yeah. I need to clean them.
Gareth Reynolds
Just because you're a human as well. But I was wondering.
Jake Johnson
Do that with everything you own, Grace.
Gareth Reynolds
Yeah, it just kind of. You know, sanitizing is great, but I was just gonna say, or suggest maybe when we're. When the buffet is really going, it might be nice if you just wore them in. It just kind of gives an appearance that's a little more sanitary, which I think is maybe just helpful for the job you have. I really. I'm not trying to be like, a mean boss or anything. I just think it does help the general.
Jake Johnson
Can I jump in and try one? I'm not loving this. No, but I think it's. I'm just not liking what we're. What's going to happen between Tammy and. Go.
Gareth Reynolds
Go.
Jake Johnson
All right, now give me an action when you're ready, Gareth.
Gareth Reynolds
All right, Roland. Quiet. Ted. Action.
Jake Johnson
Hey, Grace, can I. A word?
Steve Berg
Sure, yeah. Let me just put down the sausage carafe.
Jake Johnson
Okay.
Steve Berg
Yeah, I'm good.
Jake Johnson
Okay. Question. That's kind of personal. My mother is having teeth issues, and I remember you used to have dentures.
Steve Berg
Yeah, I still have them.
Jake Johnson
Oh, why don't you wear them? Because I'm trying to get her to get hers, but she says she won't wear them. But it's this whole thing, and you're the. I hope this isn't uncomfortable, but you're the only person I know who has them. And when you had them, they looked so good, I thought they were real.
Steve Berg
Thank you. Thank you. Well, I mean, I said they just cause irritation. And, you know, I'll wear them if I'm getting gussied up or going out to the casino to do some play some slots, but I just feel like at work, you know, on my feet, I'm working hard, I'm sweating, I'm carrying big trays of food. I just, you know, I need one less irritation.
Jake Johnson
You know the goal of this, Steve?
Steve Berg
Yeah, what.
Jake Johnson
What's the goal of what we're doing here, Steve?
Steve Berg
To be honest and try to role play character.
Jake Johnson
That's impossible.
Steve Berg
Okay, a softer grace. Just pick it up in the middle. Pick it up in the middle.
Jake Johnson
No, you. I gotta get back to the casino. Gonna get all guffied up. I'll never wear those because they hurt.
Gareth Reynolds
My teeth and I. Alan lost a finger.
Jake Johnson
Yeah. So, Tammy, when you hear something like that as a way to go in of. Well, when you wore them, they looked so good. So I was thinking of my mom or the idea of Is there a chance you could wear them back to work because it's more presentable? What are you thinking? In that zone?
Tammy
Yeah, I really liked where you were going with the mom thing.
Jake Johnson
Okay, so, Tammy, let's do this for a second. Let's you and me play. You're Tammy. I'm Grace.
Tammy
Okay.
Jake Johnson
And who is Grace? Give me a little bit of info on her, because all.
Gareth Reynolds
I'm Steve's Grace.
Jake Johnson
Yeah? Yeah. Does she get gussied up to go to the casino and hold a bunch of weird sausages?
Steve Berg
Guarantee it. Guarantee.
Gareth Reynolds
She have a carafe of sausages. Which is what?
Jake Johnson
Who's Grace? I mean, she's 40, so she's a little bit younger than Gareth, but what else do we know about her?
Gareth Reynolds
First of all, forties.
Jake Johnson
Okay, keep going.
Steve Berg
What?
Gareth Reynolds
What? Like what?
Tammy
She's. She's pretty quirky.
Jake Johnson
Okay, Yeah, I don't want to hear any more. About to get recast.
Gareth Reynolds
Wait, but real quick. Yeah, real, real quick. She.
Jake Johnson
Tammy.
Gareth Reynolds
Tammy.
Jake Johnson
How.
Gareth Reynolds
How close was Steve's Tammy?
Tammy
Not very close.
Jake Johnson
Okay, you know what? I have a new idea. Tammy, and I need you. I need you. Sometimes when people call in, you need to help us help you. Okay? Yeah, Tammy. Okay, so we have steamrolled, and that's just part of it. And I'm sorry. But now, Tammy, we can't be insecure. I'm not sure. Tammy, it's time for you to grab the goddamn reigns. Okay, so, Tammy, you're Tammy and your Grace and you it. So let's start on action. You are both. Go.
Tammy
Both.
Jake Johnson
Tammy, stop asking the question.
Gareth Reynolds
You didn't say action. You said on action. Then you said go.
Jake Johnson
So you're both. I want to hear what happens when you compliment Grace. Do your best version of Grace and see what happens. Okay? Step into the goddamn magic, Tammy, because you can do it on action. I don't want any more questions. And I know that if you go. Did you mean this? You're just stalling. And action.
Gareth Reynolds
So.
Tammy
Hey, Grace, my mom's been having some dental issues, and it looks like she might be looking into some dentures. Now, I know that yours look really great when you wear them. Is there a reason why you're not wearing them? Now.
Jake Johnson
Change your voice for Grace and keep going. Don't think about it. Just go. Stop thinking. Just start talking as Grace. Go ahead.
Tammy
Yeah, I just stopped wearing them because they're uncomfortable.
Jake Johnson
Steve was right. Unfortunately.
Tammy
I know that you look really great when you wear them. Maybe you can try to tough it out while we're at Work.
Gareth Reynolds
I, I, I'm gonna jump in.
Jake Johnson
Yeah.
Gareth Reynolds
Tammy, are you on. Great job.
Steve Berg
I thought you did a great job. Wonderful.
Gareth Reynolds
Are you, Are you going to be able to.
Jake Johnson
Okay. Okay.
Tammy
Like if I can prepare, then I can do it. It's just being put on.
Jake Johnson
Let me just say this. Unless you've got.
Gareth Reynolds
Yeah.
Jake Johnson
Because Tammy, we can get you there. But then here's my question to you. And this is just where I feel bad. If Grace's teeth are hurting her gums.
Jeff
Yeah.
Jake Johnson
Let's not force her to wear that bench.
Gareth Reynolds
No, I don't think. I think all of this is in an attempt to, to get them back in. There's a couple roadblocks.
Jake Johnson
I agree.
Gareth Reynolds
I think are fair.
Steve Berg
Yeah.
Gareth Reynolds
If they hurt. If she lost them and can't afford them.
Jake Johnson
I agree. But it's simply. Why aren't you wearing them? I don't know.
Gareth Reynolds
Yeah.
Jake Johnson
Tammy, let me ask you a question. Just because this one's giving me a stomachache. Who gives a rat's ass if Grace don't have any teeth?
Steve Berg
Does it bother anyone else at the hotel?
Jake Johnson
But Tammy, what's this about? So Grace doesn't have her dentures in. What is she gumming on the meat before she serves it? Who cares?
Tammy
It does bother our other co workers.
Jake Johnson
Oh, it does? Why does it bother them?
Gareth Reynolds
It bothers them because it's kind of. It's weird. It's distracting. But you're not wrong. You know what?
Jake Johnson
Life's unique. I mean, all the different flavors are.
Gareth Reynolds
What makes it beautiful. What? Hold on. Let's not United Colors of Benetton. This too much. What? What I think Jake is saying, which is true. Is the issue with this. Is it affecting the the place you're managing?
Jake Johnson
Is there she doesn't have teeth.
Gareth Reynolds
Is there a difference between a guest experience, whether she has her teeth in or not? Or are these travelers who are just trying to have some weird om witches and a couple sausage links.
Jake Johnson
Because I'll be. I'm gonna be perfectly honest, Tammy. If I went on booking dot. Yeah. See what I did? And I booked.
Gareth Reynolds
You're really in the zone today.
Jake Johnson
Thanks. And I went to the buffet and some lady turned to me and goes, want some French toast? And it didn't have any teeth. There's not one part of me that's gross out of anything I'm saying. You want to sit down at my table and also want to be in my next indie movie with me?
Gareth Reynolds
Oh, my gosh.
Jake Johnson
You got a headshot. You just want to be in the podcast.
Gareth Reynolds
Got any Dental X rays.
Jake Johnson
Yeah. So there's also thought of.
Gareth Reynolds
I agree with you there too.
Jake Johnson
So, Tammy, the issue is your co workers and you, or is it complaints from the people? And I only say this because she doesn't like it. So you, Tammy, you.
Gareth Reynolds
Tammy doesn't like it. She's just like that. Teeth.
Jake Johnson
Put him in. So this is what we're getting to the bottom of. Because you can't like. It's been a hard pitch because it's a tricky problem. Tammy, at the core of this, don't worry about being liked or not liked. We can't live in that zone. We got to live in being honest is the reason you're calling into a podcast is because you don't like seeing her gums.
Tammy
I really do think about, like the guest experience and maybe she hasn't gotten any, like formal complaints or comments about it, but it does kind of reflect on everybody and, you know, it's, it's a very customer facing thing.
Gareth Reynolds
So.
Jake Johnson
Okay, then let's do this. Let's do this. You're. What's your new position? Manager. Yeah, Send her an email. Hey, as new manager, I just think if you're going to continue to be so front of the house, which I would like you to be, because I think you're great at your job, I would respectfully ask you to put your dentures in it. It is nothing personal. Besides, I think it's a better experience. I've seen you with and without, and you look so much better. If there is a reason for you not wearing them, if it is financial or they have they hurt your teeth, please let me know. But this is a business decision, not a personal decision. And I just want to make you feel comfortable with this as well. But if it is as simple as putting them in or not putting them the equivalent of zipping up your pants or not, I'm asking you to, to zip it up so I don't see the hog, the tongue being the hog in this.
Steve Berg
I like. I think that's the cleanest.
Gareth Reynolds
Stop talking. Okay, so the pitch is you. You write an email and you just say, look, as I watch the experience of the guests, which is really what I'm hovering over here. I do think the version of you where you had your dentures in is more inviting to people, which is really in the hospitality business. Exactly what we're trying to do. As I'm trying to do my job best, I have to ask you, is there a reason you don't have your dentures in she and you. You Know, I. Is it. Is it a medical thing? Is it an economic thing? What's the justification? Because if I have my druthers, I would love for you to have them in. I just think it's a little more pleasing to the guest experience. If she comes back at you and says they hurt, it's economic. We can have a follow up where we try to solve that problem on your behalf. But this is just. Email is kind of a little more fact finding as well as maybe it solves the issue.
Steve Berg
It's also.
Gareth Reynolds
But that's our first humiliating.
Steve Berg
It's also not uncomfortable if you like, because if you approach somebody about their appearance in person, that could be. Not make her feel very good. I think the email is by far the cleanest.
Jake Johnson
So Tammy, where are you at? What are you thinking here?
Tammy
Yeah, the email is a. Is a great idea.
Jake Johnson
Are you. But are you gonna actually do it?
Tammy
Yeah, I can do that.
Jake Johnson
Okay. Why don't you open up really fast?
Gareth Reynolds
Steve?
Jake Johnson
Yeah, Tammy, do you have something to write with or. Nat attack. Could you be the person? Stenographer.
Gareth Reynolds
Yeah.
Jake Johnson
So Steve, really quickly, we want a short email conveying the situation. Yeah, go.
Steve Berg
Hey, Grace, just checking in. So we were wondering if. I think saying we too is good. So you're spreading the blame.
Gareth Reynolds
Steve. Stenographer. She's writing down everything. This is like talk to text. So let's lock it up, start over. Yeah, yeah, yeah, let's start over.
Jake Johnson
Action.
Steve Berg
Hey, G. So we were thinking that, we were just curious, where did the dentures go?
Jake Johnson
Nope.
Gareth Reynolds
Okay. Jake, may I? I mean, this is insane. Yeah, yeah. All right. Hey, Grace, I just wanted to drop a line as I'm trying to get full grasp of my new role here at the hotel.
Jake Johnson
Pause for that attack.
Steve Berg
I love full grasp. That was great.
Jake Johnson
Nat, give us. Okay.
Gareth Reynolds
I really appreciate everything you do and think you're great at your job.
Jake Johnson
Pause. Nat attack.
Gareth Reynolds
Go ahead, go ahead. The only thing I'm struggling with a little bit right now. Now when it comes to the guest experience and your role.
Jake Johnson
You'Re taking a pause or you're thinking, I'm taking.
Gareth Reynolds
I'm letting that right there, Gareth.
Jake Johnson
You just do you. I'll stop you.
Gareth Reynolds
Okay, all right. Okay.
Jake Johnson
Your pauses felt dramatic.
Gareth Reynolds
Well, to some extent.
Jake Johnson
Okay, but I don't want.
Gareth Reynolds
They're not all ellipses.
Jake Johnson
Yeah, okay.
Gareth Reynolds
I know at one point you were wearing your dentures.
Jake Johnson
Pause, pause. Okay, go ahead.
Gareth Reynolds
And recently you've stopped. I think it is better when greeting the guests.
Jake Johnson
Pause.
Natasha
Uhhuh.
Jake Johnson
Go ahead.
Gareth Reynolds
If you have your Dentures in pause.
Natasha
Go ahead.
Gareth Reynolds
I just think it's more inviting and I'm hoping pause. My pause picks were way better. Your pause picks, I'm hoping that you can put them back in if that works for you. This is so insane. Drug with the pause power. The pause power. I know. The pause power. It's like a wizard with a stabilizer. If there is a reason why you can't.
Jake Johnson
Four words for that.
Gareth Reynolds
Attack. If there's a reason why you can't go ahead, please let me know and I'm willing to have that conversation.
Jake Johnson
Okay. Tammy, that sounded great to me. What do you feel about that when you just hear it? Are you going to actually send that email?
Tammy
Yes, I can.
Gareth Reynolds
100.
Jake Johnson
100. You're sending it?
Tammy
Yeah, I can do that.
Jake Johnson
Natasha, you read it back with no emotion as fast as you can, as if you were in a courtroom room.
Natasha
It's a lot to ask. Okay. Hey, Grace, Just wanted to drop a line as I'm trying to get a full grasp of my role in the hotel. I really appreciate everything you do and I think you're great at your job. The only thing I'm struggling with a little bit right now when it comes to the guest experience and your role is your appearance when you're greeting them for the buffet. I know at one point you were wearing your dentures and recently you've stopped. I think it's better when greeting the guests if you have your dentures in. I just think it's more inviting and I'm hoping that you can put them back in if that works for you. If there is a reason why you can't, please let me know and I'm willing to have that conversation.
Jake Johnson
First of all, Nat attack. Excellent job.
Steve Berg
Great point. That was so good.
Jake Johnson
Excellent job.
Natasha
Okay, can I do Steve's really quick?
Steve Berg
Yeah.
Jake Johnson
Yes, please do.
Natasha
Pinky. Hey, G. We were just curious. Where did the dentures come from?
Steve Berg
There's something to that brevity.
Jake Johnson
Tammy, we'll send you this email. Will you follow up with us?
Tammy
Yes, I will.
Jake Johnson
Okay, thank you. Okay, goodbye, everybody.
Gareth Reynolds
Let us know.
Steve Berg
Keep your head up, Tammy. It's going to work.
Jake Johnson
Work.
Tammy
Okay.
Jake Johnson
Thanks, Stevie.
Gareth Reynolds
Says the author of the weirdest email.
Jake Johnson
Hey, G, where your dead juice?
Gareth Reynolds
Hey, G, where your dead juice? Tam Tam. Steve, thank you for joining us. That was epic.
Steve Berg
I gotta go. I'll tell the Canadians who said, hi, buddy. Great to meet you.
Tammy
I appreciate it.
Gareth Reynolds
All right, bye.
Jake Johnson
Bye, everybody.
Steve Berg
Bye, guys.
Jake Johnson
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Gareth Reynolds
When I'm out on the road doing shows, I always am bringing quints with me. I have the duffel bag myself. The duffel bag is full of quints. It's all quints. People see me and they go, is your name Quince? And I go, I'm trying to make that happen. Happen.
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Jake Johnson
I do Send Eve flowers from 1-800flowers.com and I'll tell you why. Because it's easy and it works. And I'm gonna also tell you why I use our promo code here to help. That's a reality. I'm going to tell you something that's not true. But I wish it was true. I send my other mommy, Pam Gareth mommy roses from. We're here to help because if you're going to give Pam one dozen rose, then double it for Pam for free. Twice the beauty, twice the love, all at no extra cost when you use our promo code. Why give the beautiful Pam one rose when you can cover her beautiful body in a thousand?
Gareth Reynolds
To claim your double your roses offer, go to 1-800-FLowers.com here to help. That's 1-800flowers.com here to help. Hello, caller.
Jeff
Yeah, hi there.
Gareth Reynolds
Hi. Hey, how's it going?
Jeff
Good, good. How are you guys?
Gareth Reynolds
Great. Welcome to the show. Can we, can we get your name.
Jeff
Sure. Yeah. My name's Jeff.
Jake Johnson
Jesse.
Jeff
Yeah, From Chicago.
Gareth Reynolds
Oh, great.
Jake Johnson
Jeff. We're in Chicago, but right now I'm.
Jeff
In the Loop downtown.
Jake Johnson
And are you. Where are you from in the. You're the Chicagoland area. You're from the city. Where you at in there?
Jeff
I lived in the city for a little while, but I'm originally from the burbs.
Jake Johnson
Which.
Jeff
The north of suburbs.
Jake Johnson
Which one?
Jeff
Right near Schomburg.
Jake Johnson
What's it called? I know Schomburg. We used to play Schomburg as kids in sports.
Gareth Reynolds
Improv. Out there.
Jake Johnson
They do the Schomburg Improv.
Gareth Reynolds
They call it the Chicago Improv, and it's in Schomburg. How about that?
Jake Johnson
Is that where you go when you're in Chicago?
Gareth Reynolds
No, not really anymore. I go to the den.
Jake Johnson
Cool. So, Jeff, Chicago. You a Cubs fan? Sox fan? Bears fan?
Jeff
Definitely Cubs fan, Bears fan. Both fans.
Jake Johnson
Yeah. I gotta tell you, I think PCA has it.
Gareth Reynolds
Okay, Jeff, Jeff, Jeff, how old are you roughly? Jeff, can we just get a rough age so we can think about that?
Jake Johnson
Thought I was going to L. Oh, yeah.
Jeff
A little bit over 40.
Gareth Reynolds
A little bit around. Same here, my man. Just a little under. Jeff, Chicago, a little under 40. What can we do for you today?
Jake Johnson
How much makeup you earned?
Gareth Reynolds
Your.
Steve Berg
Jeff.
Gareth Reynolds
Jeff, you got any makeup on? Just a little base, little powder. Nothing wrong with that. Nobody likes a sweaty guy. Jeff, what can we do?
Jake Johnson
Paint your beard because mine's tricky.
Gareth Reynolds
It's not easy. People could tell. You got to shake it out like dandruff. Jeff, what's going on? What can we help you with today, bud?
Jeff
All right, so I appreciate you guys taking the time.
Gareth Reynolds
Sure.
Jeff
So I work in a normal building. Yeah, yeah, yeah. So I work in a normal building here.
Gareth Reynolds
Okay.
Jeff
And so, you know, a couple years ago, Covid, things like that, we all started coming back into the office more often. And, you know, it's a nice building. It had been redone, but what's funny is this is kind of a weird. Like, I'll just describe it, but it came to mind because I was listening to the Max Greenfield episode you had a couple weeks ago.
Jake Johnson
The rare release.
Jeff
Yeah, exactly.
Jake Johnson
And that was the first time you heard was.
Jeff
Yeah.
Jake Johnson
Wasn't that interesting to the haters? Thank you so much, Jeffy. Go ahead.
Gareth Reynolds
Thanks, Jeff. Go ahead, Bab.
Jeff
So we've got a bathroom here, a men's bathroom that is essentially a trough.
Jake Johnson
Gross.
Gareth Reynolds
It's.
Jeff
It's kind of weird.
Jake Johnson
I know what you're talking. They used to have them at Wrigley Yep, exactly.
Jeff
And so it's this. It. It's the men's room on our floor.
Jake Johnson
Really quickly, I got to interrupt. Jeff, Jeff, I got to interrupt for a second. It. Just tell Gareth a quick story. When I was growing up, we used to go to Wrigley Field and there was a big trough and everyone would take peas in there. And my friend Jack Frankie in seventh or eighth grade goes, you know what I love doing at Wrigley Field? And I go out. He goes, when you're just at the trough, you look down, you just see all the whoppers. Go ahead, Jeff.
Jeff
Well, that's really. It is. It's not. It's not something you should have to do here.
Gareth Reynolds
No.
Jeff
Right.
Jake Johnson
Disgusting.
Gareth Reynolds
No, no, no, no.
Jake Johnson
You should not see a co workers Whopper.
Gareth Reynolds
It's a bar. It's a. At best it's in a bar in the uk they're pretty much trough only.
Jake Johnson
Is that true?
Gareth Reynolds
Yeah, pubs are all troughs. I would say most. At least they were as of fairly recently. They're not big divider people. You just get in there and it's just slop time.
Jake Johnson
Gross way of putting it.
Gareth Reynolds
You're welcome.
Jake Johnson
But accurate.
Gareth Reynolds
So, okay, I. I think we obviously understand the trough. The no divider. It's kind of like.
Jake Johnson
But Jeff, at a place of business, it's weird.
Gareth Reynolds
Yep.
Jake Johnson
You said it's a regular old office building. So in the loop of Chicago, is it a modern looking building or is it a 200 year old shack?
Jeff
No, it's pretty modern. Yeah.
Jake Johnson
What the. And it's. Well, how many people can piss at once? It's like a bunch of horse lining up for.
Gareth Reynolds
Yeah, that's. That's the advantage to the trough. It's a numbers game.
Jake Johnson
You just squeeze a bunch of me.
Gareth Reynolds
Yeah.
Jake Johnson
Spray all over each other's slacks.
Gareth Reynolds
Yeah, yeah. Hold your buddies. Doesn't matter. There's no. There are no rules.
Jake Johnson
Agreed.
Gareth Reynolds
So. So, Jeff, I think we definitely understand the trough issues. What is the direct problem you're looking for help on today?
Jeff
So the thing is, I think the right people here don't know and I think. I think someone would come in here and say right away, this is absurd. You know, this is awkward. Why would you have it. But I don't know the right way to bring it up.
Gareth Reynolds
I'm a little confused on that. Hierarchy wise, how are the right people not using that bathroom?
Jake Johnson
Yeah, I hear you.
Gareth Reynolds
What do you mean exactly?
Jeff
Yeah, I guess, I guess maybe that's a good point.
Jake Johnson
No, but Jeff, you're.
Jeff
Yeah. I guess the. The hierarchy does use it, but I don't know that they care enough. Maybe it's that, but it's also, you know, the people that you would go to that you would have to describe this problem to.
Gareth Reynolds
Huh.
Jeff
It's like they're not. Most of them. I don't. Well, I. I just don't feel comfortable.
Gareth Reynolds
You know, I get you.
Jeff
Because then.
Jake Johnson
Yeah, Jeff, I get it. You're in a tough spot because you're also then dealing with real estate issues. You're dealing with moving. If they're going to change the trough, that might be new plumbing. Because the beauty of a trough is it's one big bucket, but it's one pipe into the ground. If you go to urinals, you got to just cut into that concrete more, and that's going to be expensive. Then. How many floors is your building over? 25.
Jeff
Yeah, yeah, yeah. Just to be. Just to clarify, though, it is. It is two urinals, but it's that they're actually back to back. Like they're six inches apart, you know?
Jake Johnson
You know, we're gonna need from you next time is a photo of this.
Gareth Reynolds
Yeah, I asked for a photo and we don't have one, but we do have a diagram. So I can share that.
Jake Johnson
Yeah, great. And then we'll put that on our IG and the website.
Gareth Reynolds
So. But I like this detail. Trough. You're right.
Jake Johnson
Urinal. Ashtray.
Gareth Reynolds
Ashtray.
Jake Johnson
So old. I know exactly what you're talking about.
Gareth Reynolds
Oh, yeah, this is.
Jake Johnson
Okay, so you're facing each other. Other.
Gareth Reynolds
You. If you're. If. No, no, no. It's too. Basically, if there's no divider, the issue is there's no divider, basically. Right, exactly.
Jake Johnson
Okay.
Gareth Reynolds
There's no divider. A better problem to solve.
Jake Johnson
So I think where. Gareth. In this. So basically what we have here, you've got a empty wall that says 4ft. For people who only like to listen. Then you've got a yellow box that says urinal, two feet. Then in between it says ashtray, one foot. Another urinal, two feet on the other side. Empty wall space, four feet. So if you're looking at this thing, are you standing both where the two feet are and you're both facing the same direction. So you're meant to be pissing facing the same way while ashing in an ashtray. Right in between.
Jeff
Exactly. You can't break eye contact with the wall because otherwise it just gets weird.
Jake Johnson
Is there a mirror there?
Jeff
No, thank God, no.
Jake Johnson
Just like a tile wall.
Gareth Reynolds
Yeah. You know the issue is. The issue is that you can see, someone can look. It's, it's. It just. You don't have the privacy. I mean, this has been a problem with urinals forever.
Jake Johnson
But here's the issue, here's the other issue. There's no way they're going to remodel these bathrooms. So we need to, Jeff, talk to you about the specific questions so that we could help, because there is. With an old school bathroom like this, you're talking an ashtray.
Gareth Reynolds
Of course.
Jake Johnson
It's an old building. You can't smoke inside anymore.
Gareth Reynolds
Yeah.
Jake Johnson
So back in the day, when you let your whopper out of its wrapper, you would rip a cig. I mean, I used, by the way, cigarettes while pissing.
Gareth Reynolds
This hearkens back to quite an era. I mean, in our lifetimes, you could smoke a cigarette while taking a piss. And we did it.
Jake Johnson
I used to go to a boys club in Winnetka called the Yo. And part of it was I'd have a marble right in my mouth while taking a piss inside.
Gareth Reynolds
Now let me ask you about this. Do you remember the ice in the urinal days?
Jake Johnson
Of course. They're still there. Takes away the smell.
Gareth Reynolds
Is that what it is?
Jake Johnson
Yeah. You wanna know how I know that? Because for the dink, we were doing a scouting country clubs, and there was a scene where we were going to be in the bathroom and I talked to one of the guys who runs one of the country clubs. I go, why the ice? And he goes, smell. Smell. And. And splashage.
Gareth Reynolds
Yeah. Either we've. The technology is advanced, but I don't hate it.
Jake Johnson
You think ice is an advancement in technology?
Gareth Reynolds
No, I think we've got those. We've got the little splash dividers now. Yeah, I think we moved through it. We have, but. Okay, I mean, look, there's a couple options, Jake, you tell me where you're at. But I think one option is lobbying for a divider. I think the way you would do that is anonymously.
Jake Johnson
But how would you even get a divider? Gareth?
Gareth Reynolds
I. I think you would. I think we'd have to do some kind of sign. I think we would need to do some sort of signage or something like that. It's not my favorite version. Because I have another pitch.
Jake Johnson
Because I got a pitch that's pretty easy.
Gareth Reynolds
What do you got?
Jake Johnson
An anonymous note taped up on the wall? Stop looking at each other's whoppers. It's weird.
Gareth Reynolds
I like that. Something like that. I was thinking, but here's the thing.
Jake Johnson
Someone's looking at Whoppers in here, and everyone knows it.
Gareth Reynolds
Okay?
Jake Johnson
And here's why. Gary, hold on, let me finish. Let me finish here. Why? Because then everyone's going to go, I don't want to be the guy looking at Whoppers. I look straight ahead, and if I'm that guy who even thought to look at the ashtray, I will not be the guy who looks at Whoppers. Gareth, you're up.
Gareth Reynolds
Well, I'm not even pushing. I love your pitch.
Jake Johnson
Thank you.
Gareth Reynolds
I just think we're getting very casual with. With what? The term Whoppers. You heard it when you were a kid. It imprinted on you. You. But now you're really tossing it around like it's just like a normal thing to put on a letter in a building of. Of work. So I. I like the idea, but I. I'm gonna need to pull the Whopper bone away from you.
Jake Johnson
No way. Okay, so, yeah, Jeff, can we go to Jeff for a second?
Gareth Reynolds
I just wanna. I just. Can I be clear with you? You are. Your pitch lives and dies. No, with the Whopper, but I would.
Jake Johnson
Like to start there, see if we can live there. Jackson. Jeff, are you okay with the term Whopper for penis?
Jeff
Yeah, it's fine.
Gareth Reynolds
Yeah.
Jake Johnson
Are you excited about it, Luke?
Gareth Reynolds
Jake, quit pushing.
Jake Johnson
Jeffrey.
Jeff
It's probably better than anything else.
Jake Johnson
What are you gonna put Member, Member.
Gareth Reynolds
Hog, Member genitals here?
Jeff
Gear. Mine.
Gareth Reynolds
Gear.
Jeff
Yeah. Yeah.
Jake Johnson
Confusing.
Jeff
But I like Whopper better.
Gareth Reynolds
Okay, so can we see who's endorsing your pitch? The guy who wants to call it ear or gear?
Jake Johnson
Can we all. So we're going to live with Whopper. Do you like the idea, Jeff, of a sign?
Jeff
Yeah, I do. Because anonymous is what you'd like to do, but it's hard to do that.
Jake Johnson
No, it isn't. There's no. There's no cameras in a bathroom.
Gareth Reynolds
You're still doing it.
Jeff
No, yeah, yeah, yeah. The sign is totally anonymous, so that's nice. It was always hard, you know, I was hard to think of a way to let people know.
Jake Johnson
Oh, yeah, here's what you got to do. You put a sign up there and then put it up every couple days if it gets taken down and then start going, hey, you see that sign in the bathroom? Because what we got to do is we got to get chatter. We need everybody who takes their Whoppers out of the wrappers to know there's a guy looking at Whoppers. And I'll tell you what, you don't.
Gareth Reynolds
Want to be titles being rattled off.
Jake Johnson
Right now, what you do not want to be on planet Earth is a guy looking at another guy's Whoppers when it's uninvited.
Gareth Reynolds
Whoppers. How many does this guy have, Gareth?
Jake Johnson
I don't know, because I didn't look.
Gareth Reynolds
It's just Whoppers out of the wrappers. As long as Jeff's down, you guys could keep doing this sort of weird Chicago Whopper land. That's fine. Fine. What are they called?
Jake Johnson
Milwaukees? Vaginas.
Gareth Reynolds
All right, okay. So. And Jeff, I like the pitch. I like the pitch. And I all. I think it could be the follow up to my pitch, which is. You can do that. You can tell. You could tell the boys to, you know, we've got new rules. Welcome to West Point. Eyes ahead, whatever. Yeah, or we can distract.
Jake Johnson
Clear eyes, full heart, start. Don't.
Gareth Reynolds
We can distract them with something else. Please stop. You can distract them with something else. What you could do is twice a week, you could get the sports page from the paper, since your building is already living in the 80s, and tape the sports page up on the wall in front of the urinal. So instead of telling them to not look.
Jake Johnson
That's old. That's old school bar, by the way.
Gareth Reynolds
Whoppers. Yeah, they frame.
Jake Johnson
I love that. You can too.
Gareth Reynolds
You could tape it up there. They're not going to have any interest.
Jake Johnson
I got a pitch on that pitch. Go get a photo of a Whopper. A dick, put it up there and say, look at this one. Stop looking at mine. Or get one of like a chimpanzees dick and go, that's a chimp's dick. Stop staring at mine so bad. Look here. Stop looking over at mine, you weirdo.
Gareth Reynolds
All right, well, Jeff, look, look. What about the duck? Maybe a duck.
Jake Johnson
A duck stick.
Gareth Reynolds
Oh, my God.
Jake Johnson
Let's do Mateo's dick.
Gareth Reynolds
Sherlock. Hey, what we could say is. Did you. Here's what we could do off of that. We could start just having you print up interesting facts twice a week and tape those and I love it.
Jake Johnson
Too much work.
Gareth Reynolds
I agree. We could start. We could just start with the duck.
Jake Johnson
Sherlock, I think nailed it. It. Jeff, what about this? We send you an image, you get it printed out. Get a couple of them printed out of Mato the duck's dick. Then put that above the ashtray on the wall so it's in between but high up, so you have to look up and go look at Mato's dick, not each other's O.
Gareth Reynolds
Pretty good. Mato is the guy Gandalf's the duck just so get upset.
Jake Johnson
No, I meant take a picture of the guy's dick.
Gareth Reynolds
We need to get a Mateo dick pic for this to work his Whopper. Okay, don't Sherlock. Don't push too far because Jake has Mateo.
Jake Johnson
Let's do look at Gandalf's dick. Not each other's bathroom rule. If you must look at a Whopper, look at the duck swapper. Not each other's. This is a great sign. This goes for every bathroom, for everybody who's listening who has an establishment that has bathrooms in it. You know how they say, like please don't only flush toilet paper. Get these laminated. Don't look at each other's whoppers. Look at the duck swapper. That's what duck made them so big.
Gareth Reynolds
I love them.
Jake Johnson
And they get weird human's eyes.
Gareth Reynolds
I love it.
Jake Johnson
Why don't they look like a corkscrew?
Gareth Reynolds
All right, buddy, why don't we start with something about like we can shame the fact that there's no divider. So maybe that at some point kind of nudges anyone with power to pay the $40. Have a piece of wall screwed in between these two things because it's.
Jake Johnson
So is the, is the ashtray part of the wall or is it just a blank spot higher up?
Gareth Reynolds
Isn't it?
Jeff
I think it's part.
Gareth Reynolds
I, I, I think it's easy to get out.
Jake Johnson
Oh, you do?
Jeff
Yeah.
Gareth Reynolds
You. You could.
Jeff
Yeah.
Gareth Reynolds
Look, it's an as.
Jake Johnson
I mean, who's surely deco ones.
Gareth Reynolds
No, it's kind of one of those ones where you hit the button and it kind of like trap doors open and your. But.
Jake Johnson
Yeah, yeah, yeah.
Jeff
Okay, that's it.
Gareth Reynolds
So I, So maybe we start off with. Since the building won't give us a urinal divider, look at this picture of Gandalf's dick. Maybe in parentheses a duck instead of each other's Whoppers.
Jake Johnson
I think we could even go a little bit quicker. Jeff, are you liking this idea? Are you going to do it?
Jeff
Yeah, I like the idea of the picture the sports page. It's super easy. Won't get. I, I think that, you know, it's, it's not something you would expect to see in an office bathroom. Like the picture of the doc. And so if, you know it's. It's nice to. It's a good option. I think that would high. That would call attention to it. And so I kind of like it it, you know, I think it.
Jake Johnson
What's your guts? What's your Gut saying start with. You want to start with a sports page, see if it fixes the problem. And we know we got the duck stick after.
Jeff
Well, that's the thing. Do you go hard to start or soft to start?
Jake Johnson
Gandalf does.
Jeff
You start with.
Jake Johnson
He goes soft. Gandalf to hard.
Gareth Reynolds
Look, Jake. Jake's in Whopperland. So don't, Don't. Don't throw me, Jeffrey.
Jake Johnson
A couple guys in Chicago, we go hard to hard. In Milwaukee, they go soft to soft. Soft.
Gareth Reynolds
What do we. What do we even do? Do you know what you're talking about right now?
Jake Johnson
Whoppers.
Gareth Reynolds
Okay, Jeff, I think what we're saying, honestly, if we were to pick out of our pitches, we would start with the Gandalf dick and a sign. I agree. Because it's. It's just kind of a bold move, and it actually, per Jake's pitch, calls attention to the problem a little bit. So it's kind of.
Jake Johnson
Then what we're pitching on, that is how wordy do we want it?
Gareth Reynolds
Yes.
Jake Johnson
Do we want the divider? Because I like a really short and simple Gareth. Gareth likes more of a little bit longer, but both work.
Gareth Reynolds
What I like about the longer is that you're sort of saying it gets the conversation. You're putting call to action in there a little bit.
Jake Johnson
I think that's smart. But then, Jeff.
Gareth Reynolds
But we don't have to.
Jake Johnson
But here's the point, Jeff. Doesn't matter what Gareth and I like. We're just a couple of guys from Milwaukee in Chicago who have whoppers, that we keep big rappers.
Gareth Reynolds
Big, big ones. Sorry. I'm sorry.
Jake Johnson
Has anybody ever told you you have a big whopper?
Gareth Reynolds
I have. I've told myself I have, as a.
Jake Johnson
Partner, ever said to you, you're a great guy. I'm having fun doing this with you. The issue is you have a big whopper.
Gareth Reynolds
How about this? Here's what I've never heard. Whoa.
Jake Johnson
Thanks for the call, Jeff. So, Jeff, the real question is, what do you want to do?
Jeff
I think the sign. I think I. I think the sign with picture.
Gareth Reynolds
And then I was.
Jeff
Yeah.
Gareth Reynolds
And I'm.
Jeff
I'm trying to think of, like a way to get people like, you know, kind of a call to action, you know?
Jake Johnson
Yeah. So call to action. Good to put up a divider. So you like Gareth kind of a if then statement on it. If put up a divider, then look at a dick's duck instead of mine.
Gareth Reynolds
How about this? What your pitch is instead of this? Your wording was something along lines, Jake. Of instead of looking at each other's whopper, or look at this picture of Gandalf the duck ducks dick. Instead of looking at each other's whopper. Something like that.
Jake Johnson
You got to go whopper, Whopper.
Gareth Reynolds
Okay, so we do two Whoppers. Then let's show the picture of the Gandalf duck dick, and under it, let's hashtag put up a divider.
Jake Johnson
Yes. Here's what I would say on that. I love the underneath. I don't think we need hashtag because it's not going on Instagram. It's just in a bathroom.
Gareth Reynolds
It's how the kids talk.
Jake Johnson
You're not wrong. But what I would say then, if you must, must look at someone else's whopper. Look at the duck's whopper, not each other's underneath. Please put up a divider.
Gareth Reynolds
I think we got it.
Jake Johnson
What do you think of that?
Jeff
I think that's it. I think that's the winner.
Jake Johnson
Okay, so, Jeff, here's what we're going to assign you with. Because we're in a new era and what we're finding is the callers are pretty goddamn funny and pretty creative. We got something cooking with Steve Berg behind the scenes. So we're going to ask you to make that sign and the reveal is going to be when you send the photo of us with it up. But I don't want us to see how you did it until the audience sees it too. And we'll post that on our Instagram on our website. Hey, really quite nat attack. What's going on with the guy who's putting all the images per call? You know where we're at with that?
Natasha
We're very slowly doing it, but they are going to be back up online. Hereto helppods.com caller images every episode.
Jake Johnson
Any caller image that ever that from season one on, if you listen to it. I love it.
Tammy
Yeah.
Natasha
So right now it's season two episodes and we're working our way backwards to season one.
Jake Johnson
Perfect. I love it. Thank you.
Gareth Reynolds
So should we maybe send Jeff the image of the Gandalf dong?
Jake Johnson
Yeah.
Gareth Reynolds
The Whopper Hopper. Yeah. And let's start there. So we'll send you the. The picture of the duck dick. That'll work for this sign, Jeff, and then you make the sign off of what we just said and then do.
Jake Johnson
Us a photo of it in the bathroom.
Gareth Reynolds
Yes.
Jeff
All right.
Gareth Reynolds
How do you feel about that?
Jeff
Yeah, anything will help.
Jake Johnson
And then here's what's also going to help Jeff after it's up. And do not do it right away. Imagine you're playing a game like Survivor or the Challenge. You're trying to get somebody else to bring it up to you first so that they can be the one who first notices. But you're trying to spread the word to go. Like, somebody goes, you see that sign and go, like what? Yeah, what is that about? And then what you want is everybody's talking about this whopper nonsense. So people are going, who's looking at Whoppers? And you go, go, I don't know, but everybody's looking at Whoppers in this building. And then you go, honestly, I don't feel comfortable. That's why I don't even piss in there. You don't know why. Because I don't want some guy looking at my whopper. And they go, I agree. And it's nothing to do with the size of my whopper. I got a fine whopper. No girl's ever said to me after.
Steve Berg
Whoa.
Gareth Reynolds
Thanks for the call, Jeff. Take care. Bye. Yeah. Hello.
Tammy
Hi.
Gareth Reynolds
Hi. Welcome back. We are aware you're a follow up. We're excited to find out who you are and what your follow up is. Let me point out, you have Jake, you have Gareth. Did you happen to listen to the last episode of the show, Perchance with Justin Long?
Tammy
Not yet, I didn't. I didn't get a chance yet.
Gareth Reynolds
Well, I'm gonna just gonna be weird. Note this briefly. I. This individual, so it shouldn't be that strange. Most people would be star struck, or should I say stone struck? But we have the great stone. He's a guy, he likes feet. It's not a fetish.
Jake Johnson
Not a fetish.
Gareth Reynolds
It's boobs are the sauce. It's an appreciation you'll understand soon enough.
Jake Johnson
Also, you have to know, he does not have a foot fetish. I think that's an ugly word, but he does.
Gareth Reynolds
Not at all. But sometimes when he's in the heat of battle, if you know what we're saying, it takes him out. Feet pop over, feet will pop in.
Jake Johnson
Yeah, but he also thinks elbows are gross.
Gareth Reynolds
So can we get appreciation?
Tammy
This is Tammy, the breakfast manager.
Jake Johnson
Yeah, keep going, Texas breakfast manager.
Tammy
Uhhuh. And one of my employees stopped wearing her dentures.
Gareth Reynolds
Yep, you had so you now stone. Are you familiar with this first call?
Jeff
I'm not, no.
Gareth Reynolds
Jesus Christ.
Jake Johnson
I would love for the callers. Everybody's gotta catch up.
Gareth Reynolds
I would love for our callers to listen to the goddamn show that they're.
Jake Johnson
A part of episodes.
Gareth Reynolds
This call hasn't aired yet and Stone. Oh, it hasn't aired yet. So, Jesse, thank you for jumping in. Thank you for jumping in, Jesse. And let's all. 3, 2, 1. And we're back. Of course, Stone. See, the reason you haven't heard this call is because it hadn't aired yet. So the problem was basically together. So basically the problem Tammy had was she is a manager at a hotel.
Jake Johnson
Hold on, let's. Let's let. Tammy.
Gareth Reynolds
Sure, absolutely.
Jake Johnson
So, Tammy, will you explain what the problem was? Will you explain what we pitched and will you explain what we did?
Tammy
Sure. So, yeah, I have an employee that before I got promoted, stopped wearing her denture. So now that I'm in a position to do or say something, I wasn't really sure how to go about it. So a couple of things were pitched. We decided to go. Maybe.
Jake Johnson
Before you say that, Tammy Stone, do you understand the setup on this one?
Jeff
Oh, yeah.
Jake Johnson
What would you pitch here?
Jeff
I'm gonna be honest, speaking from the heart, I would definitely tell her to put her teeth back in because I don't think it's helping anyone that she doesn't have teeth on the job.
Jake Johnson
Jake.
Gareth Reynolds
Teeth are the sauce.
Jake Johnson
Okay, so we were similar on that. Tammy, what did we pitch?
Tammy
We had two different email options. Gareth's was really nicely, nicely worded and sounded great. Okay. Steve Berg's pitch was a little more direct and that's kind of the route I went more directly. Yeah.
Jake Johnson
So did you sent an email? Will you read the email you sent?
Tammy
Well, actually, I texted it because we were already texting about work stuff.
Gareth Reynolds
Read the text you sent, and we've got a screenshot of it if we want to see.
Jake Johnson
Okay, great.
Gareth Reynolds
Evidence proof.
Jake Johnson
Yeah.
Tammy
So I asked her, you know, if it was okay if I, you know, asked her a personal question. She could tell me it was none of my business.
Jake Johnson
Don't read ahead, Gareth. Don't read ahead. Tammy just explained to us what happened. So you said, will you read it to us? What was the first thing you texted?
Tammy
Yeah, I asked if I could ask a personal question. And I copied and pasted exactly what Steve put. Steve said was, we were wondering where the dentures go.
Gareth Reynolds
That's what you said.
Steve Berg
Wait, hold on.
Jake Johnson
You were wondering, Tammy, we were wondering where did the dentures go?
Natasha
I can read her.
Jake Johnson
That's exactly what. Okay, hold on, hold on one sec. I need a little. We're getting a little chaotic here.
Natasha
Yeah, let me. Let me read her her text. She says, hey, can I ask you a personal question? And absolutely feel free to tell me it's none of my business. And to piss off lol. Then she said, yes, sure, go for it. We were just curious. Where did the dentures go?
Jake Johnson
Oh, my God. Okay. And then what happened, Natalie? Keep going. You're killing it. This is what I was dying for. I appreciate it. So then what happened, Natalie?
Natasha
Grace says I keep forgetting them at home. Plus I hate eating with them in.
Jake Johnson
Okay, then what happens?
Natasha
I clean them at night and when I finish them in the morning, I place them back in the container and take Ruckus outside. And then they get forgotten. There's some days we are lucky I remember to do my hair. Just saying okay then.
Gareth Reynolds
Great response.
Jake Johnson
Agreed.
Natasha
And then she says, okay, I was a little concerned that maybe something happened to them and was feeling bad in case you couldn't get them replaced. Replaced. I'm glad it's all good.
Jake Johnson
Great.
Natasha
And then Grace says, nope, just old people thinking, kicking in already laughing. Emojis. Two of them. And that's the end of the conversation.
Jake Johnson
That's positive.
Gareth Reynolds
It's positive. But it's not. It's not. There's. There's not a conclusion.
Jake Johnson
But Tammy, is there a conclusion?
Tammy
Yes. So I figured, you know, if she didn't continue to wear them, then it would be okay to bring it up because obviously she. She's okay talking about it, but I did hear over the weekend she had them in.
Jake Johnson
Hey, this is a goddamn win.
Tammy
The win.
Gareth Reynolds
Win.
Jake Johnson
Stone, what do you think about all this? Where are you at here, babe?
Jeff
Well, she sounds like a lovely woman first off. And.
Gareth Reynolds
Oh, here we go.
Jeff
Yeah, I think just the reminder worked.
Gareth Reynolds
That's. That's. You know, this is going. You know where this is going?
Steve Berg
Yeah.
Jake Johnson
Stone, we're not going to ask about her feet though, right?
Gareth Reynolds
Yeah, we're not going to get a picture of those feet. Nobody.
Jake Johnson
You know me. Natalie, can we send Steve the thing that the woman sent us? Cut out the name I just said. But the woman who. Parmesan. The Parmesan. Can we just send that photo to Stone from the original email? Because it's just feeding an office. Could we just get this guy hot and bothered for a second?
Gareth Reynolds
We have such a database now, we may as well take advantage of it.
Jake Johnson
This animal in the heat of battle.
Gareth Reynolds
Micro feed. Yeah, eventually. Eventually give the codes.
Jake Johnson
But. So Tammy, she's wearing the teeth.
Tammy
Yeah, she did this weekend, so definitely a win.
Gareth Reynolds
Okay, great.
Jake Johnson
This is awesome. And I think the way. I think going the Steve route was interesting, but it really worked. You guys were jokey. It was nice.
Gareth Reynolds
It did not gave Me, anxiety.
Jake Johnson
But I thought go sideways.
Gareth Reynolds
So did I. It's a very direct. You know what I didn't love about about it? We were wondering like a posse of.
Jake Johnson
Gossipers, but Tammy, let me tell you, you pulled it off. It was not mean spirited and you and her were laughing about it. So she knows I'm a little bit quirky. She's lucky I comb my hair. But she now knows my boss, who's a cool person, would prefer I do this. So I'm going to try my best. If she slips up every once in a while, give her a little grace.
Gareth Reynolds
You look, you give her a couple and then you go, hey.
Jake Johnson
And on the third one, you could just go. Like you could create a joke where you just go, chief, teeth.
Gareth Reynolds
I don't mind the hair, but it's the teeth I care about.
Jake Johnson
And she'll go. Like, she'll go tomorrow is a guarantee. And you go, I can't wait. And then you could playfully go, do me a favor, if you forget the teeth, just go back a house, babe.
Gareth Reynolds
Yeah.
Jake Johnson
Teeth are in the front. Or go home and get a motif back a house.
Gareth Reynolds
Go home and grab.
Jake Johnson
Grab. Or just get in the back of.
Gareth Reynolds
The kitchen or get some work teeth.
Tammy
Right?
Jake Johnson
Get some work teeth.
Gareth Reynolds
I think it's great. I also think Ruckus is a phenomenal dog name. Me too. But it is a win. How do you feel? Are you feeling better, Tammy?
Tammy
I'm feeling relieved. You should thank you guys for the encouragement. For sure, you did it.
Jake Johnson
But also.
Gareth Reynolds
Yeah, we did it.
Jake Johnson
Yeah. But also, Tammy hit a home run. And I got a question for you, Tammy, really fast. When you're in the heat of battle, sexually, do feet not attached to a body ever pop in your head and turn you on? Just. We need the truth.
Tammy
No, Never.
Gareth Reynolds
Huh?
Tammy
No, no.
Jake Johnson
Now, if they did, would you think you had a foot fetish?
Tammy
Probably, if that's something that I'm thinking about.
Gareth Reynolds
But nothing. No shame. And no shame in that thought, though. If someone had it right, if they.
Jake Johnson
Popped in, would you go, like, I got a thing for feet?
Tammy
Probably they.
Jake Johnson
And Tammy, do you think the word fetish is an ugly word?
Tammy
No.
Gareth Reynolds
Neither do I either.
Jake Johnson
Stone, do you think it's an ugly word?
Jeff
It's becoming destigmatized by the minute.
Gareth Reynolds
Good.
Jake Johnson
I love it. Tammy, thank you for the call. This was a huge win. We appreciate how you handled this woman with grace. You did not offend her. I think you absolutely one.
Gareth Reynolds
May we also give the surrogate hit to Steve Berg?
Steve Berg
Who?
Gareth Reynolds
Who? Who? Who, sir? No, to be activist.
Jake Johnson
Steve's a winner on our show.
Gareth Reynolds
She is a winner.
Jake Johnson
Thank you. Thank you so much, Tammy.
Tammy
Thank you.
Gareth Reynolds
Thanks, Tammy.
Jake Johnson
Okay, Stone, you're the best, buddy.
Gareth Reynolds
Thanks a bunch. Stone.
Natasha
Stone, I sent you an email for your enjoyment.
Jeff
Oh.
Gareth Reynolds
Have a good afternoon.
Jake Johnson
Really fast. Why don't you open the email? Let's get it in and then can. Can we see the photo as he sees it?
Natasha
Let me find it.
Jake Johnson
And Stone, I want a real take on this.
Natasha
Oh, my God.
Jeff
Yeah, they're pretty good feet.
Jake Johnson
I don't know. I don't know.
Jeff
I think I just haven't explored it enough where I know what. What attracts me about a foot, I guess.
Jake Johnson
Yeah, but what. But when you're looking at it, what do you feel?
Jeff
Probably neutrality. Honestly, nothing.
Jake Johnson
Okay, so those aren't your kind of feet. Now, if they were going to be better, what would be better about. About them?
Jeff
I think it would help if I knew the person they were attached to.
Jake Johnson
Ah, so they're not just floating. You know what the problem with these are? You're not seeing the toes.
Natasha
I was thinking it's no toes.
Gareth Reynolds
It's an extension of his love. I. I think it's a no, Gary.
Jake Johnson
They could just be floating through space.
Gareth Reynolds
They are sometimes, but that's when he's with toes.
Jake Johnson
I think it's a toes thing.
Gareth Reynolds
We all need toes. It's called toe gas. I mean, it's fine, Stone. God bless.
Jake Johnson
Did you just end yourself on the togasm?
Gareth Reynolds
Thanks a bunch, Stone. We appreciate it. We gotta go. That was the best joke of the show. Thanks, buddy.
Jake Johnson
Waitresses.
Gareth Reynolds
Thanks, everybody.
Steve Berg
Love you, buddy.
Gareth Reynolds
Love you.
Jake Johnson
We're Here to Help is hosted by Jake Johnson and Gareth Reynolds. If you'd like to be on the show, please email us your question@ HelpfulPod Gmail.com. and if you want to watch video episodes of We're Here to Help, you can go to our patreon@patreon.com heretohelpod to see our entire catalog.
Gareth Reynolds
We're Here to Help is produced by Rabbit Grimm Productions executive producers Rob Hollis.
Jake Johnson
Jeff Porter and Natalie Hollis.
Gareth Reynolds
Associate producer Jesse Thurston.
Jeff
Editing, mix and master by Chris Faller.
Gareth Reynolds
Theme song by Oliver Raleigh. The COVID artwork is by James Fosdike, animations by Andrew Strelecki. And if you'd like to see Gareth Du stand up on the road, go to Gareth garethreynolds.com Remember, all the advice given on We're Here to Help is for entertainment purposes only and all listeners should be adults and make their own decisions.
Jake Johnson
Hey, I'm Tony Hale. I'm Matt Oberg.
Gareth Reynolds
And I'm Kristen Schall.
Jake Johnson
And we're going to be hosting the new podcast, the Extraordinarians, where we are going to be interviewing extraordinary people doing extraordinary things, things that we have never and probably will never do. Do we talk to people who have broken records on slack lines? Suspended by hot air balloons? We're talking to people who have done multiple flips on trampolines. You'll have to tune in to find out how many flips they did.
Gareth Reynolds
Subscribe to Extraordinarians on Spotify, Apple Podcast, Pocket Cast, or wherever you get your podcast and watch videos.
Jake Johnson
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Gareth Reynolds
Watch it on the YouTube. There's new episodes that we release it every Wednesday.
Jake Johnson
We do. I've never seen you cry before.
Gareth Reynolds
I know. I don't know. This is upsetting for all of us. They don't let us break for lunch.
Jake Johnson
They do podcasts.
Gareth Reynolds
It's so competitive. They make you just talk. Guys, we're watching a spin out. Please subscribe. Oh, man. Extraordinarians.
Jake Johnson
All video episodes of season one are available now on Patreon, and season two video episodes will be available every Monday starting January 20th. Go to patreon.com heretohelpod.
Episode Summary: We're Here to Help - Episode 166: No Shoes, No Shirt, Teeth In & Unwrapping Whoppers (with Steve Berg)
Release Date: April 28, 2025
In Episode 166 of "We're Here to Help," hosts Jake Johnson and Gareth Reynolds delve into a sensitive workplace issue brought forth by a listener named Tammy. Joined by special guest Steve Berg, the trio navigates the complexities of managing employee appearance standards, specifically addressing the challenge of a coworker who has ceased wearing dentures. This episode highlights the importance of empathy, effective communication, and practical solutions in resolving workplace conflicts.
Tammy, a newly promoted manager at a hotel in Northern California, reaches out with concerns about her coworker Grace, who has stopped wearing her dentures. Grace's decision has sparked discomfort among employees and raised questions about guest perceptions, given her customer-facing role in the hotel's breakfast area.
Notable Quote:
Tammy Reynolds [22:06]: "But a couple of months before that, I had a coworker stop wearing her dentures. You can count how many teeth she has. It's zero."
Jake and Gareth discuss how Grace's appearance impacts the overall guest experience. They explore the balance between maintaining professional standards and respecting personal choices, emphasizing the need for a considerate approach when addressing such issues.
Notable Quote:
Gareth Reynolds [25:45]: "If they hurt, if she lost them and can't afford them."
Steve Berg joins the conversation, providing his perspective on handling sensitive workplace matters. Drawing from his experiences, Steve offers practical advice on how Tammy can approach Grace without causing offense, ensuring that the solution benefits both the employee and the organization's reputation.
Notable Quote:
Steve Berg [25:51]: "You could just pull. Put a backdrop down, have someone take it with her iPhone, and if she shows up with her dentures, you'd be like, oh, wow, you look so great."
The trio brainstorms effective strategies to address Grace's absence of dentures. They consider initiating a staff photo day to subtly observe Grace's choice regarding her dentures and discuss the possibility of sending a respectful email to express concerns and offer support.
Notable Quote:
Jake Johnson [34:28]: "Teeth must be present."
Jake and Gareth emphasize the importance of a non-confrontational and empathetic email. They suggest that Tammy clearly communicate the impact of Grace's appearance on the guest experience while offering assistance if Grace is facing any difficulties related to her dentures.
Notable Quote:
Jake Johnson [50:19]: "So, Tammy, this is going to be the cleanest."
Following the advice, Tammy drafts and sends a thoughtful email to Grace. The response is positive, with Grace explaining her reasons for discontinuing the use of dentures and expressing appreciation for the considerate approach. This outcome underscores the effectiveness of respectful communication in resolving workplace issues.
Notable Quote:
Tammy Reynolds [87:57]: "I'm feeling relieved. You should thank you guys for the encouragement. For sure, you did it."
The episode concludes with Jake and Gareth commending Tammy for her tactful handling of the situation. Steve Berg's involvement highlights the value of practical advice and supportive collaboration in overcoming workplace challenges. The hosts reinforce the show's mission to provide heartfelt and actionable advice, even in situations where they may initially feel unqualified.
Notable Quote:
Gareth Reynolds [90:35]: "Have some grace."
For more engaging discussions and heartfelt advice, tune into future episodes of "We're Here to Help."