Introducing "The Hand in the Window"

Summary

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Podcast Summary: "What Happened to Holly Bobo?"

Episode: Introducing "The Hand in the Window"

Host: John Quinones (ABC News)
Date: November 5, 2025

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Overview

This episode kicks off "The Hand in the Window," a companion story that connects to the larger theme of the Holly Bobo case—mystery, trauma, survival, and the resilience of those seeking justice in the face of horror. While Holly Bobo's disappearance shaped Tennessee history, this installment focuses on the dramatic, real-time rescue of another woman—a Jane Doe—whose 911 call in September 2016 unraveled a harrowing abduction case in rural Ashland, Ohio. The story is told through the voices of the 911 dispatcher Sarah Miller and Officer Kurt Dorsey, offering a gripping, minute-by-minute account of Jane Doe’s desperate bid to survive, the unwavering calm of the dispatcher, and the swift response by local police.

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Key Discussion Points and Insights

1. Spotlight on Dispatch Work: Sarah Miller’s Role

• Multitasking and Training:
  “We usually have six to eight screens, depending on what center you're at.” (Sarah Miller, 00:54)
  Sarah’s role requires composure and the ability to juggle simultaneous, high-stress tasks. She describes herself as “made to be a dispatcher,” underscoring the importance of specialized training and temperament.
• Staying Calm Under Pressure:
  “Good dispatchers train not to react to emotions. You have to stay calm.” (Sarah Miller, 03:36)
  The gravity of the situation is contrasted with Sarah’s steady nerve—her ability to maintain composure is a recurring point.

2. The 911 Call: Jane Doe’s Ordeal (01:39–07:40)

• The Call In:
  Jane Doe is whispering from an abandoned yellow house. She fears her kidnapper, who is sleeping nearby, waking up if she speaks too loudly or tries to escape.

• Urgency and Fear:
  “I have to get information for the officers. If he was to wake up, kill her and escape, I wouldn't know what his name is, what he looked like, anything.” (Sarah Miller, 04:37)

• Jane Doe’s Situation:

  • She’s been tied up (though she has freed herself); she’s calling from inside the same room as her captor.
  • “Are you tied up now?” “Well, I. Yeah, but I kind of freed myself.” (06:05–06:09)
  • She’s using the kidnapper’s phone, increasing the risk if discovered.
  • The kidnapper has a taser as a weapon.

• Dispatcher Guidance:
  Sarah tries to find ways for Jane Doe to escape, considers all options (windows, bathrooms), and offers the choice to set down the phone to reduce risk until officers arrive.

3. Police Response and Search (09:02–14:16)

• Small Town Realities:
  The Ashland police division is small—32 officers with intimate community knowledge but limited experience with such high-stakes emergencies.

• On the Ground:
  Officers arrive at the scene (two pale yellow houses near the laundromat), unsure which is the right one, and must stay stealthy to avoid alerting the kidnapper.

• Intense Uncertainty:
  "When we got to the set of houses, I started to get kind of nervous and a little bit afraid, actually... we just started looking." (Officer Dorsey, 11:42)

• Critical Breakthrough:
  Jane Doe hears an officer at the side door, pushes the chair blocking her bedroom, and signals by putting her hand against the window—giving police a visual confirmation.

4. The Rescue (16:35–19:52)

• Officer Dorsey’s Account:
  Emotionally recounting seeing Jane Doe’s hand:
  "I saw her hand." (Officer Dorsey, 17:16)

• Unlocking the Door:
  Sarah relays to Jane Doe to unlock the side door despite the danger. When the officers enter, they find her nude and in shock, but alive.

  • "Once I heard the door unlock, I opened it and she stood there in the doorway fully nude and just looked like she had seen a ghost. The shock on her face was unreal. I'll never forget it." (Officer Dorsey, 18:55)

5. Aftermath for Rescuers and Survivor (19:52–21:51)

• Dispatcher’s Reflection:
  • “She saved herself. I was just doing my job.” (Sarah Miller, 20:01)
  • Sarah’s faith is an anchor:
    “I got God. That's all I need... Teaches me to let go.” (20:33/20:44)
• Officer’s Perspective:
  Reflects on a sense of divine intervention, feeling guided to look at the right window at the crucial moment:
  • “I think that a combination of maybe some divine intervention and a good dispatcher led us to that house and ultimately that door.” (Officer Dorsey, 21:18)
• Lasting Impact:
  Both Miller and Dorsey are deeply moved by the outcome—Sarah Miller is recognized as Ohio Dispatcher of the Year, and both lean on faith to help process the trauma.

6. Confronting the Kidnapper (22:05–25:10)

• The Arrest:
  Officers find and arrest the kidnapper in the same room Jane Doe had been held.
• Interrogation:
  • Officer Dorsey handles the initial questioning, aiming to establish rapport.
  • The kidnapper is evasive, speaks quietly, and admits little.
  • No clear information is given as to motivation or further crimes.

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Memorable Quotes & Moments (with Timestamps)

• “Good dispatchers train not to react to emotions. You have to stay calm.”
  —Sarah Miller, 03:36

• “If he was to wake up, kill her and escape, I wouldn’t know what his name is, what he looked like, anything.”
  —Sarah Miller, 04:37

• “I have to get information for the officers....I knew he was sleeping, so I asked her more questions, trying to get as much as I could before he woke up.”
  —Sarah Miller, 04:37

• "Once I heard the door unlock, I opened it and she stood there in the doorway fully nude and just looked like she had seen a ghost.... I'll never forget it."
  —Officer Kurt Dorsey, 18:55

• “She saved herself. I was just doing my job.”
  —Sarah Miller, 20:01

• “I got God. That's all I need.”
  —Sarah Miller, 20:33

• “I think that a combination of maybe some divine intervention and a good dispatcher led us to that house and ultimately that door.”
  —Officer Kurt Dorsey, 21:18

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Timestamps for Key Segments

| Segment | Timestamp | |----------------------------------------------------|------------| | 911 call begins—Jane Doe whispers for help | 01:39 | | Call details; Sarah’s dispatch strategy | 03:17–06:17| | Police arrive at scene, search for the house | 09:02–12:28| | Jane Doe signals police with her hand | 16:35–17:16| | Door is unlocked; Jane Doe is rescued | 18:55–19:52| | Reflections and aftermath (faith, trauma, awards) | 20:01–21:51| | Confronting and transporting the kidnapper | 22:05–25:10|

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Tone

The episode is emotionally charged, compassionate, and suspenseful. The hosts and participants speak with a seriousness fitting the subject matter, balancing admiration for Jane Doe’s courage and the professionals’ skill with an undercurrent of trauma and reflection. The role of faith and rural community values emerges throughout the narrative.

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Final Thoughts

"Introducing 'The Hand in the Window'" chronicles not only a dramatic police rescue but also explores the psychology of calm under unimaginable pressure, the ripple effects of trauma and triumph on first responders, and the resilience of those victimized. This real-time, candid recounting draws direct lines—of hope, fear, and tenacity—to the larger mysteries raised by the Holly Bobo case. It offers powerful insight into the silent, often unseen heroes behind high-profile cases.

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Transcript

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[John Quinones]

As a 911 dispatcher for more than two decades, Sarah Miller has made a career out of staying calm under pressure.

[Sarah Miller]

I've worked three different locations.

[John Quinones]

You like it?

[Sarah Miller]

Yeah. I was made to be a dispatcher.

[John Quinones]

Sarah says she's good at multitasking, which she says is a requirement for the job.

[Sarah Miller]

We usually have six to eight screens, depending on what center you're at.

[John Quinones]

When Sarah starts a shift, she logs into all those computers and then she waits.

[Sarah Miller]

You never know when the call will come in or what kind of call it's going to be.

[John Quinones]

In September 2016, Sarah was working the overnight shift in Ashland, Ohio, a rural town about 60 miles southwest of Cleveland. Just before 7am the sun was rising over Ashland's cornfields, marshes and woods. Sarah was about to clock out when one more call came in.

[Officer Kurt Dorsey]

9, 1 1.

[911 Dispatcher Voice]

What is the address to your emergency?

[Jane Doe]

As a street laundromat.

[Sarah Miller]

At first I couldn't hear. It was real quiet. She was whispering.

[911 Dispatcher Voice]

What is it?

[Jane Doe]

Or street laundromat.

[John Quinones]

The fourth Street Laundromat. There were just five laundromats in Ashland. The one on Fourth street was near the center of town, a few blocks from Ashland's main street with its brewery, restaurants, bank and dairy Queen. Police identify the caller as Jane Doe. To protect her privacy, she said she'd been abducted and that the man holding her captive was sleeping nearby.

[Sarah Miller]

My reaction was to find out where she was at first to get her out of there.

[John Quinones]

Jane Doe said she was in a house by the fourth Street Laundromat.

[911 Dispatcher Voice]

You don't know what color the house is?

[Sarah Miller]

No.

[Jane Doe]

Please hurry.

[911 Dispatcher Voice]

And you think it's a yellow house?

[Jane Doe]

I think so.

[911 Dispatcher Voice]

Does he own the house?

[Jane Doe]

No, he broke into.

[911 Dispatcher Voice]

Does anybody actually live there?

[Jane Doe]

I think they've been abandoned.

[John Quinones]

A yellow abandoned house by the laundromat. Sarah Miller told another dispatcher to send police officers to the area. The precinct was about five minutes away by car. Sarah knew if those officers were going to find Jane Doe quickly, they needed to get more Information.

[911 Dispatcher Voice]

Does he have a weapon?

[Jane Doe]

He's got a taser.

[John Quinones]

He's got a taser. Sarah could hear that the caller's breathing was getting heavier and heavier. She was clearly afraid, but Sarah knew that she could not panic.

[Sarah Miller]

Good dispatchers train not to react to emotions. You have to stay calm.

[John Quinones]

You have to remain calm.

[Sarah Miller]

Yes, you have to stay calm and think straight.

[John Quinones]

Sarah had been trained to handle all calls the same way, but this call was anything but routine. In fact, it would become the first step in an investigation that would reveal sinister and shocking crimes. From ABC Audio in 2020, I'm John Quinones, and this is the Hand in the window. Episode 1 Covert Court Dispatcher Sarah Miller needed to keep Jane Doe on the line. You had a lot of questions right away.

[Sarah Miller]

I have to get information for the officers. If he was to wake up, kill her and escape, I wouldn't know what his name is, what he looked like, anything. I knew he was sleeping, so I asked her more questions, trying to get as much as I could before he woke up.

[John Quinones]

Sarah asked, what does the kidnapper look like? Jane Doe said he was white, about 6ft tall and around 175 pounds with brown hair. Sarah tried to learn more about Jane Doe's circumstances. What was the layout of the house? Where was she within it? Jane Doe told Sarah that she and her kidnapper had entered the house through a side door which opened into the kitchen. She was calling from a bedroom on the first floor. Sarah asked if Is there any way you can escape?

[Jane Doe]

I don't know without waking him and I'm scared.

[John Quinones]

Jane Doe was worried about waking her kidnapper. He'd put a chair against the bedroom door so that it would make noise if the door were opened. Sarah asked, was there a bathroom in the house? Could that be a way to escape?

[911 Dispatcher Voice]

If you told me to go to the bathroom, he would do something to you.

[Jane Doe]

Yeah, because he had me tied up.

[911 Dispatcher Voice]

Are you tied up now?

[Jane Doe]

Well, I. Yeah, but I kind of freed myself.

[911 Dispatcher Voice]

Is he in the same room with you?

[Jane Doe]

Yes.

[911 Dispatcher Voice]

Is it his phone you have?

[Jane Doe]

Yes.

[John Quinones]

Yes, she was in the same room as the kidnapper? Yes. She was calling on his phone. Jane Doe took a deep, pained breath and asked, are they on the way?

[911 Dispatcher Voice]

We have officers returning.

[Jane Doe]

Please, enough.

[911 Dispatcher Voice]

If you're worried, you don't have to talk. You can just set the phone down, okay? I just need to hear Foster.

[Officer Kurt Dorsey]

Finding or not.

[John Quinones]

Jane Doe whispered, okay. At this point, she'd been on the line with 911 for six minutes.

[911 Dispatcher Voice]

Do you need an ambulance? Are you bleeding from anywhere?

[Jane Doe]

Not anymore.

[911 Dispatcher Voice]

And where are you bleeding? We don't have to talk if you don't need to.

[Officer Kurt Dorsey]

Okay?

[911 Dispatcher Voice]

Shut the phone down.

[Sarah Miller]

When you have a high stress situation and you think someone's in danger if they set the phone down, I can still hear what's going on. I can still tell the officers what I can hear. And that puts her in less danger than if he catches her with the phone.

[John Quinones]

But you didn't want her to hang up.

[Sarah Miller]

No. No, because then I might not have got her back because I can't call his phone back or he'd have woke up.

[John Quinones]

And then the line goes silent for what seems like. Must have seemed like.

[Sarah Miller]

Yes, forever.

[John Quinones]

Almost Four minutes passed without Sarah, without hearing anything from the caller. No response. Another minute passed.

[911 Dispatcher Voice]

Are you still there?

[Jane Doe]

How much longer?

[911 Dispatcher Voice]

What?

[John Quinones]

12 minutes into the call. Fearing for her life, Jane Doe desperately wanted to know how much longer her kidnapper had been shifting in his sleep, starting to stir. Jane Doe would later say that her kidnapper had alarms going off on his phone every five minutes to keep him awake. Jane Doe had gotten to his phone, turned the volume all the way down, and that's when he finally dozed off.

[911 Dispatcher Voice]

Hear any officers outside? Okay, they're in the area.

[Officer Kurt Dorsey]

The Ashland police division is a smaller police division. We have about 32 officers, 33 if you count the chief.

[John Quinones]

Kurt Dorsey was one of the officers who was dispatched to help Jane Doe. He had just started his shift that morning.

[Officer Kurt Dorsey]

We were actually sitting in roll call when the call came out. So we immediately get up and go to our cars and start to drive towards the area of the call.

[John Quinones]

At that point, Officer Dorsey had been on the force for about eight years. Initially, he wasn't even convinced the call was real.

[Officer Kurt Dorsey]

This wasn't a call that we typically got in Ashland.

[John Quinones]

I've covered countless stories for 2020, but this case, it really struck a chord with me because it happened not far from where as a teenager, I once picked tomatoes with my family as a migrant farm worker. Who would have thought way back then that this kid who only dreamed of someday becoming a journalist would one day be back here to report on such a shocking crime? Ashland is a town of less than 20,000 people. It's best known for farming, the local Christian university, an annual hot air balloon festival, and a popular county fair. On Friday nights, people gather to watch high school football games under the bright lights. Ashland is also a deeply religious place. The town itself has dozens of churches, and it's surrounded by Amish country. One police officer told Us that Ashland is the kind of place where police have time to respond to small complaints and nuisances, like a bat flying around in someone's house. That September morning in 2016, as officers drove to find Jane Doe, they kept their sirens off. They didn't want to risk waking up her kidnapper.

[Officer Kurt Dorsey]

When we get out of the cars, we didn't really have a game plan.

[John Quinones]

The laundromat Jane Doe mentioned was at the Corner of East 4th street and Covert court. When officers arrived there, they discovered two nearly identical houses right next to each other. Both houses were two stories with pale yellow siding, green window frames, and front porches.

[Officer Kurt Dorsey]

When the call came in, I was pretty calm at first, but when we got to the set of houses, I started to get kind of nervous and a little bit afraid, actually. There was really no time to formulate any kind of plan. We just started looking.

[John Quinones]

Officers didn't know which house to target. Jane Doe's description of a yellow abandoned house didn't narrow things down. Both houses fit that description.

[Officer Kurt Dorsey]

I began to look through windows and.

[John Quinones]

See if we can see anything inside. The houses seemed empty, so there wasn't.

[Officer Kurt Dorsey]

Much by looking through the windows that told us anything.

[John Quinones]

While officers scoped out the two houses, Sarah Miller was still on the line with Jane Doe. She asked again if there was any. Any way for Jane to escape. Jane Doe said she was standing right by the bedroom door.

[911 Dispatcher Voice]

Can you open it?

[Jane Doe]

I'm afraid. Without making noise.

[John Quinones]

She was afraid of making noise.

[911 Dispatcher Voice]

You think you can get out, you.

[Sarah Miller]

Need to get out.

[Jane Doe]

Start busting my bike in a few.

[John Quinones]

Jane Doe said her kidnapper was strong. The officers needed to be right there to help her escape. And as far as she could see and hear from inside the bedroom, they weren't. Officer Dorsey started pulling on the doors to both houses to see if any of them would open. But no such luck.

[Officer Kurt Dorsey]

All the doors were locked in both houses.

[John Quinones]

If the officers decided to just barge into one of the houses, they could wake up the kidnapper and put the caller's life at risk. But then Sarah Miller heard this from Jane Doe.

[911 Dispatcher Voice]

She heard the side door open.

[John Quinones]

Jane Doe took a big risk. She pushed the chair blocking the bedroom door out of the way and rushed to the side door of the house. Big curtains blocked the bedroom windows, but there was also a window in the side door.

[Jane Doe]

Yeah, I'm looking out and they come and come back. She said, no, hurry, hurry.

[911 Dispatcher Voice]

She said to hurry up and come back.

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[911 Dispatcher Voice]

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[Sarah Miller]

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[John Quinones]

Officer Kurt Dorsey was told that Jane Doe had heard him at the side door, that she wanted him to hurry, hurry and come back. Now he knew that this call, as strange as it seemed for Ashland, was real. There was a kidnapped woman fearing for her life inside one of the two houses. Reflecting on that day still makes Dorsey emotional.

[Officer Kurt Dorsey]

This is like the third time I've talked about it. I was at the second house and I remembered that I had pulled on a door hard and it made a noise that I didn't intend because we're trying to be stealthy, but it sort of slipped out of my hand. So I ran around the house that we were currently at and looked towards the direction of the other house. And I saw her hand.

[John Quinones]

Her hand. Jane Doe had put her hand up against the window of the side door. They knew finally where she was. 911 dispatcher Sarah Miller had been getting updates from the officers on the ground. What a relief. They're there, but it's not over yet. Right? They can't seem to get.

[Sarah Miller]

Yeah, he's not awake yet, so they haven't got to him yet. And who knows what kind of weapons he has hidden in the house or so it brings.

[John Quinones]

You still tear up when you hear this. Tell me why.

[Sarah Miller]

It's just a Lot to deal with unhearing things that you've heard.

[John Quinones]

Once they saw Jane Doe's hand, the officers had to figure out how to get to her without putting her in danger.

[Officer Kurt Dorsey]

So once I got to the door, it was locked. And we're still trying to be quiet because we were told that he was sleeping.

[John Quinones]

Officer Dorsey asked dispatcher Sarah Miller to tell Jane Doe to uncle Unlock the side door. Sarah and Jane Doe had gone back and forth throughout the whole call. Sarah urging her to escape if she could. Jane Doe saying it was too dangerous. Jane Doe had already gotten out of the bedroom. Now she was ready to take another risk as officers stood behind the locked door.

[Officer Kurt Dorsey]

Once I heard the door unlock, I opened it and she stood there in the doorway fully nude and just looked like she had seen a ghost. The shock on her face was unreal. I'll never forget it. I don't think I've ever felt.

[John Quinones]

So.

[Officer Kurt Dorsey]

Much relief to find her.

[John Quinones]

Jane Doe was frozen in place. The officers gave her a blanket to cover herself and instructed her to leave the house and finally get to safety. 19 minutes into the to the 911 call, Jane Doe was rescued.

[911 Dispatcher Voice]

Okay, they have her.

[John Quinones]

Sarah, you helped save that woman's life.

[Sarah Miller]

She saved herself. I was just doing my job.

[John Quinones]

Sarah Miller ended up winning Ohio dispatcher of the year for her work on this call. The stress of the call and the huge relief she felt when Jane Doe was rescued, it sticks with Sarah. Even after the decades of 911 calls, she's handled.

[Sarah Miller]

The best reward was her getting free. And he's alive and well.

[John Quinones]

Do you get therapy after something like this?

[Sarah Miller]

I got God. That's all I need.

[John Quinones]

God?

[Sarah Miller]

Yep.

[John Quinones]

Your faith.

[Sarah Miller]

Yep.

[John Quinones]

What does it teach you?

[Sarah Miller]

Teaches me to let go.

[John Quinones]

You think God would be proud of you?

[Sarah Miller]

I hope so. I'll ask him someday.

[John Quinones]

Officer Kurt Dorsey is also religious. Jane Doe would later say that she sensed a Christian would be sent to rescue her. And her rescue did seem miraculous to Officer Dorsey. So much had to go right for her to make it out alive.

[Officer Kurt Dorsey]

When I look back at that morning, I think something told me to look at that window. There were two other guys there. They don't recall seeing the hand, and I saw it. I think that a combination of maybe some divine intervention and a good dispatcher led us to that house and ultimately that door.

[John Quinones]

Once Jane Doe was out of the house, officers could turn their attention to the kidnapper. They went back inside the house, weapons drawn, and began moving toward the bedroom.

[Officer Kurt Dorsey]

I remember when I first went into the house it was sort of a mess. Although it was vacant, it looked like it was being lived in. There was a bed, clothing, and things like that.

[John Quinones]

Inside, the house was so dirty that you could see footprints in the layers of the dust on the stairs. Random items like a shopping cart, a clock, and stuffed animals were scattered around. Officer Dorsey went through the kitchen and then turned back into the bedroom.

[Officer Kurt Dorsey]

And that's where we found the male lying in the bed. And I gave him orders to show his hands, and we ultimately arrested him. At that point, he was handcuffed and he was nude, so I actually assisted him in putting some shorts on. At that point, we walked out to one of the patrol cars.

[John Quinones]

Two of the officers searched the rest of the house, but Officer Dorsey stayed back and waited with the kidnapper. He was tall, with dirty blonde hair and piercing blue eyes. Officer Dorsey started to question the kidnapper.

[Kidnapper]

Do you remember I read you Miranda. You understand all that, your Miranda rights and all that?

[Officer Kurt Dorsey]

Okay?

[John Quinones]

Dorsey eased into things. He didn't zero in on Jane Doe's abduction right away.

[Kidnapper]

So, obviously, again, you know, I already told you, you know, you can't crash in an abandoned house. I mean, that's. It's just one of those things. I understand that you're homeless. You need a place to crash. It is what it is, but you still can't do it.

[John Quinones]

The kidnapper spoke quietly and gave brief responses, just a few words at a time. He said he'd been living in the house for about a month without being noticed. Then Officer Dorsey started asking the kidnapper about Jane Doe.

[Kidnapper]

What happened? That's why we're here, man. We're trying to figure out what the hell's going on. Something obviously went on, and we're trying to figure out what in the hell is going on right now.

[John Quinones]

Yeah, I understand. Again, the kidnapper was responding, but not with any real information.

[Kidnapper]

Probably.

[Officer Kurt Dorsey]

Okay.

[Kidnapper]

How did it get out of hand? What do you mean?

[Sarah Miller]

I don't know.

[John Quinones]

The other officers came out of the house. That's when Officer Dorsey got a message over the police radio. Bring the kidnapper to the police station.

[Kidnapper]

I'm going to take you on station, and I think they want to talk to you a little bit more.

[John Quinones]

The kidnapper was still shirtless and only dressed in the shorts that officers had given him. Officer Dorsey put him in a police car and drove him to the station. At the police station, investigators had already begun talking to Jane Doe to get details on what she had been through. When the kidnapper arrived, he would be placed in a room down the hall from her. Who was this man living in an abandoned house who had kidnapped and assaulted Jane Doe? And had he done something like this or worse before? The Hand in the Window is a production of ABC Audio and 2020, hosted by me, John Quinones. Produced by Madeline Wood, Camille Peterson, Kiara Powell, Edited by Gianna Palmer. Our supervising producer is Susie Lu. Music and mixing by Evan Viola. Special thanks to Katie Dendos, Janice Johnston, Michelle Margulis, Caitlin Schiffer, Rachel Walker, Annalisa Linder, Joseph Diaz, Jonathan Balthaser, Gail Deutch, Gary Wynn, Stephanie McBee, Natalie Cardenas, and Samantha Wanderer. Josh Cohan is our director of podcast programming.