Podcast Summary: "The Critical Role of HR in Nonprofits with Arum Lee Lansel" (Episode 225)

Introduction

In Episode 225 of What the Fundraising, host Mallory Erickson delves into the pivotal role of Human Resources (HR) within nonprofit organizations. Featuring HR consultant Arum Lee Lansel, the episode explores how strategic HR practices can transform nonprofit workplaces, enhance employee well-being, and ultimately amplify organizational impact.

Guest Background

Arum Lee Lansel brings a rich tapestry of experiences to the conversation. With a career spanning over two decades, Arum transitioned from fashion design at Cornell University to international development, philanthropy at the Packard Foundation, and venture capital. Her diverse background culminates in her current role as an HR consultant specializing in small nonprofits. Arum shared, “This is where I can make the most impact” (02:36).

Redefining HR in Nonprofits

Arum emphasizes the necessity of rebranding HR beyond its traditional perception of compliance and protection. She asserts, “HR is the most important asset in any organization, which is the people” (05:43). By shifting the focus to fostering a thriving workforce, nonprofits can ensure that their programs and missions are effectively supported by a motivated and well-supported team.

The Thrive Model Framework

To guide nonprofits in enhancing their HR practices, Arum introduces the Thrive Model—a structured framework comprising three levels:

1. Stabilize: Focuses on fundamental compliance and organizational basics such as employee handbooks, correct classification of employees, payroll stabilization, and record-keeping.

2. Support: Centers on enabling high performance through processes like performance reviews, compensation plans, and manager training.

3. Sustain: Aims for long-term cultural change with strategies for employee engagement, succession planning, and establishing a robust feedback culture.

Arum explains, “You can't get there overnight and you can't ignore if the organization doesn't have some foundational basics in place” (07:54).

Addressing Burnout in Nonprofits

Burnout is a significant issue within the nonprofit sector, often exacerbated by high-pressure environments and unclear organizational structures. Arum challenges the notion that burnout is solely an individual issue, stating, “Burnout is not a medical condition... it's about the organization making changes” (17:22). She advocates for structural changes over temporary fixes like wellness programs, highlighting the importance of sustainable HR practices in mitigating chronic stress.

The Role of Leadership

Effective leadership is crucial for implementing meaningful HR changes. Arum notes, “If your leadership is not interested in making the workplace better, you're not going to get very far” (11:28). Leaders must exhibit a genuine commitment to creating a supportive work environment, which serves as the foundation for organizational success and employee satisfaction.

Power Dynamics with Funders

Nonprofits often navigate complex power dynamics with funders, which can impact internal culture and staff well-being. Arum advises nonprofits to engage in honest and vulnerable conversations with funders about their internal challenges. She shares, “Funders have more honest and real awareness of that reality” (24:31). Building transparent relationships with funders can lead to more supportive partnerships that prioritize the health and sustainability of nonprofit teams.

Importance of Manager Support and Training

Managers play a critical role in shaping employee experiences and mitigating burnout. Arum emphasizes, “Employees experience of those things is strongly driven by their supervisor, their manager” (22:24). Providing managers with the necessary support and training is essential for fostering a positive and productive work environment.

Closing and Connection

As the episode concludes, Arum encourages listeners to connect with her via LinkedIn and her website, www.allinall4impact.com. She underscores the importance of structured HR practices in creating sustainable and impactful nonprofit organizations.

Final Thoughts

Mallory Erickson wraps up the episode by reiterating the significance of integrating robust HR strategies to combat burnout, enhance organizational culture, and drive meaningful change within the nonprofit sector. Listeners are encouraged to visit MalloryErickson.com/Podcast for additional resources and to explore her coaching programs designed to empower nonprofit leaders.

Notable Quotes

• “HR is the most important asset in any organization, which is the people.” – Arum Lee Lansel (05:43)
• “You can't get there overnight and you can't ignore if the organization doesn't have some foundational basics in place.” – Arum Lee Lansel (07:54)
• “Burnout is not a medical condition... it's about the organization making changes.” – Arum Lee Lansel (17:22)
• “If your leadership is not interested in making the workplace better, you're not going to get very far.” – Arum Lee Lansel (11:28)
• “Funders have more honest and real awareness of that reality.” – Arum Lee Lansel (24:31)
• “Employees experience of those things is strongly driven by their supervisor, their manager.” – Arum Lee Lansel (22:24)

Conclusion

This episode of What the Fundraising underscores the transformative potential of strategic HR practices in the nonprofit sector. By prioritizing employee well-being, fostering transparent relationships with funders, and empowering leaders and managers, nonprofits can create environments where both people and missions thrive.