Ron Shevlin and Stacey Bryant are back with a conversation on AI agents, vendor hype, and what banks actually need to solve before adding another layer to the tech stack.

They start with Fiserv’s Agent OS and the broader AI agent race in banking, including where tools like this may fit, where the wording gets fuzzy, and why commercial lending and AML look like early proving grounds. From there, they get into the harder part: getting boards, executives, and teams comfortable with AI without pretending it is either magic or a threat to every job.

The episode closes with OpenAI and Plaid’s move into personal finance inside ChatGPT, and whether AI powered advice has real value without the ability to take action for customers.

Subscribe for practical, skeptical, and occasionally spicy conversations on what is actually going on in banking.

Show Notes:

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Chapters
[0:00] Welcome: New Orleans, Conferences & Banker Concerns
[4:37] Fiserv’s Agent OS Enters the AI Agent Race
[8:07] What “Agentic AI” Actually Means
[10:26] Operating System or Orchestration Layer?
[12:13] Commercial Lending & AML: The First AI Agent Use Cases
[15:50] How AI Could Change Commercial Lending
[19:20] Bringing AI Skeptics Along
[22:00] The AI Capability Continuum
[23:42] When AI Should Act Autonomously
[25:08] Culture, Risk & the Future Banking Workforce
[27:31] Why Bank Leaders Can’t Ignore AI Decisions
[31:04] OpenAI + Plaid: ChatGPT Enters Personal Finance
[33:03] Why Ron Is Skeptical of AI Financial Advice
[37:20] Small Business AI Adoption & Customer Behavior
[40:59] Advice vs. Execution: Where AI Finance Gets Valuable

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