In this episode of What’s Possible, Ilene Schaffer sits down with Michael Park, Senior Vice President of Global Partnerships and Channels at ServiceNow, for a conversation about leadership, AI, and how to navigate a world of work that is changing faster than ever.

Michael has spent the last five years with AI at the center of his work, including serving as ServiceNow’s CMO and leading the company’s first dedicated AI go-to-market function. In this conversation, he shares what he is learning from the front lines of transformation. Including why leaders need to take action before they have complete certainty, build AI fluency, strengthen domain expertise, and stay deeply connected to human relationships.

Together, Ilene and Michael explore what it takes to lead through ambiguity, why gratitude and patience are essential leadership practices, and how organizations can prepare people for AI in ways that are practical, human, and grounded in trust.

This episode is especially relevant for leaders, teams, and anyone working in an organization where AI is becoming a larger part of how work gets done, which increasingly means all of us.

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This show is produced and edited by the team at Palm Tree Pod Co.