You're a new exhibitor, and you're excited and anxious about your first visit to the PLRB Claims Conference. How will you handle the rushes of attendees and the breaks between them? How will you build relationships that will last after you leave the Expo floor? What tone will you strike with members? Gemcor has been attending PLRB since 1984, just three years after our dad founded the company. It's the one conference we commit to every single year, and today we'll share our perspective. Notable Timestamps

[ 00:58 ] - In this scenario, a new exhibitor is hoping for success at the upcoming PLRB conference.

[ 03:27 ] - The team discusses their favorite conference locations.

[ 07:59 ] - Successful exhibitors emphasize consistency and face-to-face connection as the core driver of lasting client relationships.

[ 10:57 ] - Every conversation counts, even if someone isn't a potential client at that moment.

[ 12:07 ] - Conferences surface real-time industry trends and information, from informal hallway conversations.

[ 13:19 ] - Downtime isn't wasted time if it's used appropriately.

[ 14:55 ] - Follow-up is critical to keep the momentum going after a conference.

[ 16:40 ] - Booth presence matters: engaged, approachable exhibitors attract more meaningful interactions.

[ 17:49 ] - Dana summarizes the key points above.

Your PLRB Resources

PLRB Events: Upcoming Events - https://members.plrb.org/events/

Claims Conference: Event Site - http://www.plrbclaimsconference.org/

Affiliate Membership: Which PLRB Affiliate Membership Is Right for You? - https://www.plrb.org/affiliate/

Employees of member companies also have access to a searchable legal database, hundreds of hours of video trainings, building code materials, weather data, and even the ability to have your coverage questions answered by our team of attorneys (https://www.plrb.org/ask-plrb/) at no additional charge to you or your company.

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Please reach out to us at 630-509-8704 with your scenario! This could be your "adjuster story" sharing a situation from your claims experience, or a burning question you would like the team to answer. In any case, please omit any personal information as we will anonymize your story before we share. Just reach out to scenario@plrb.org.

Legal Information

The views and opinions expressed in this resource are those of the individual speaker and not necessarily those of the Property & Liability Resource Bureau (PLRB), its membership, or any organization with which the presenter is employed or affiliated. The information, ideas, and opinions are presented as information only and not as legal advice or offers of representation. Individual policy language and state laws vary, and listeners should rely on guidance from their companies and counsel as appropriate.

Music: "Piece of Future" by Keyframe_Audio. Pixabay. Pixabay License. Font: Metropolis by Chris Simpson. SIL OFL 1.1. Icons: FontAwesome (SIL OFL 1.1) and Noun Project (royalty-free licenses purchased via subscription). Sound Effects: Pixabay (Pixabay License) and Freesound.org (CC0).

The PLRB Expo: Connection & Community