← Where Should We Begin? with Esther Perel
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- [00:01]
Esther Perel
What you are about to hear is a classic session of Houzz Work with Esther Perel. Houzz Work is a one time unscripted counseling session focused on work for the purposes of maintaining confidentiality. Names, employers and other identifiable characteristics have been removed, but their voices and their stories.
- [00:30]
Host
Some of the more interesting conversations that I have had around the workplace are intergenerational conversations. And I was reminded of an episode that I did a while back with a manager who was a Gen X and a new Gen Z employee who was entering into the workforce. And you know, we have five genes generations at this moment that are currently working together in the workplace. The traditionalists, the boomers, the ex, the millennials, the Gen Z and fast coming up, the Alpha generation. So it's a unique experiment for building relationship cultures and relationships in the workplace as a whole. Now we know that strong relationships are at the core of high performance and we also know that there is a social atrophy going on and that people need as many skills and practices to really enhance their social skills. So I created a new version of the game Where Should We Begin that is specifically for At Work and I really was hoping to design and transform work culture one story and one relationship at a time. You know how much I believe in the power of SO stories because they are bridges for connection. And what I also very much liked is the fact that it's a collaboration between me and Culture Amp, which is a company that provided me with tremendous data science on people and we could test every card until it finally found its way into the deck.
- [02:18]
Sponsor
So I hope you enjoy Where Should.
- [02:20]
Host
We Begin at work.
- [02:31]
Sponsor
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- [03:30]
Esther Perel
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- [03:49]
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- [04:29]
Host
We generally remember the first day we met our manager, the impression they left on us or the first impression we left on them.
- [04:41]
Employee 1
I was really nervous about having a new manager, feeling really good about my position. I think I had just been promoted. Then this woman comes who's like a bull in a china shop. The day that she came in, she looked so pretty. She had her hair done and she was just kind of like flipping it around. And she started making jokes immediately with people and it just seemed like she got like, very comfortable very quickly. I remember taking a breath like, oh.
- [05:07]
Employee 2
My God, she's a lot.
- [05:10]
Host
But first impressions sometimes are hard to undo. Like in this case, the manager, she arrived in full speed and now she has to slow it down and that's not coming so easy.
- [05:27]
Employee 1
I'd like to think of myself as a servant leader. On the other hand, I have, like, very passionate, intense, and like, it probably can be tough if you just haven't completely invested in me and jumped on board when I can probably seem like, like a train that's just going really.
- [05:43]
Manager
Fast and doesn't look like I'm stopping.
- [05:45]
Employee 1
Anytime soon or I'm making space for.
- [05:47]
Manager
Anybody to jump on.
- [05:50]
Employee 1
It's been an up and down. I've likened it to, like, an abusive relationship in the cyclical way of it, where it's like, we are really good for a stretch of time and then something happens and everybody's upset. Like, in some ways, our relationship is very personal because, like, from the beginning, we have discussed what's not working between us, which is like, intimate.
- [06:16]
Host
Their relationship is organized around one word, tumultuous. And tumultuous doesn't just mean negative, but it means intense. Intense in every aspect. They appreciate the intensity and at the same time, they would like to make it slightly less so.
- [06:35]
Employee 1
I mean, I think what was tough.
- [06:36]
Manager
Is that I had felt like building.
- [06:39]
Employee 1
Strong relationships at work was a strength.
- [06:42]
Manager
Of mine and was feeling like it.
- [06:43]
Employee 1
Was a nut I couldn't crack. I've grown to really love her just as like a person, but it's just hard. It's very hard to work with her and it hasn't gotten easier. So I feel like, definitely conflicted about all of this because she probably won't feel like blindsided by me asking her like, hey, would you want to go on this podcast with me? But it's definitely like, I don't wish her any ill will or anything like that. You know.
- [07:15]
Host
It'S not that common that a manager will accept the invitation of their direct report to come and talk on a therapy podcast. So I keep that in mind and I see this as a very positive side. But then I realized that they have become so organized around their problem narrative about what's the problems between them. And I just think it's important to meet people before I meet their problems. So give me a little bit of a sense of who you are, where you work, where you come from.
- [08:00]
Employee 2
So I'm 28 years old and I am the oldest child of my family and my mom is white. My dad is black, and my dad is a black person who thinks he's white. I have been working in nonprofit for about five years now, and I've been working in the role that I'm in for about two and a half years.
- [08:28]
Host
Tell me what is important in the way that you described your dad. There was a reason for that statement.
- [08:36]
Employee 2
He's been top of mind for me over the last couple days. He voted for Trump, probably. I think he did so both times. And I look more like him than I do like my mom. And I am more like him in some ways in terms of wanting to be right or can be like argumentative. And I guess I just like find places where I can just kind of make jabs at my dad because I don't really talk to him that much. So when I say like, you know, my dad is this black man who thinks he's white is kind of my way of just being like, yeah, fuck you, dad. Without like actually saying that to him.
- [09:12]
Host
How about you?
- [09:14]
Manager
So I. My family's from puerto Rico. I'm 47. My father was a Philadelphia native, so he's white. My mother was someone who, she's only 19 years older than me, so she kind of got herself together when she had me. We got our college degrees at the same time. And my father is a self made. He was a self made businessman who was raised in an orphanage. So very scrappy parents who made a really great life for themselves. That's where I come From.
- [09:46]
Host
And you say that with admiration, of course.
- [09:49]
Manager
Yes. So much admiration and pride. Definitely one of those people that understand I stand on the shoulders of other folks. But in general, I've always worked for nonprofits, community based organizations. So I came in as what they call manager.
- [10:08]
Host
You came in as her manager. Okay.
- [10:10]
Manager
She had someone before me.
- [10:13]
Host
Describe the relationship to me, either one. And remember, a relationship is a story. So you're going to tell a story of this relationship and that sometimes involves how it started or the aspirations, the mistakes, the misunderstandings, the laughters. It has a. It has a whole life in it.
- [10:42]
Employee 2
The first word that came to mind was tumultuous. I think that probably the only manager I've had who's made me laugh as much as she does. We have had really, really good times and we've had really, really bad times.
- [11:02]
Host
But define good and bad. Those are all encompassing words. And for you, there's a whole life in each of them.
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Employee 2
Yeah. When I say good, I mean like.
- [11:13]
Host
We.
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Employee 2
Work really well together. We don't have too many power struggles going on at the time. We produce really great content and work for our teachers. And when it's bad, we are either not communicating or not communicating well. And I'm feeling really impatient and stubborn and also probably not really understood or heard.
- [11:51]
Host
I wondered why she brought in that particular information about her father, but I wasn't thinking about him when I asked that question. I was really thinking about what she was telling me about her and her father that would give me information about her and the manager. And here she gave it to me. I'm stubborn and I'm impatient.
- [12:21]
Manager
Yeah. I think the word that came to mind for me was like a relationship of circumstance. So you know, when you come in, it's like you build your team or you grow together into like new roles to come in to fill a role that someone else had that that person brought you on. So that's why I think of circumstance. You know, besides the history you like to bring with me as like being a woman of color who's always had to prove herself for every leadership role or any role in general, and always just takes. Assumes I'm going to have to work harder. So I, I try to definitely felt a feeling of like, why do you have this job? Why are you my manager or boss? Why did you get this felt a.
- [13:05]
Host
Little bit to you in your head? I felt that.
- [13:08]
Manager
I felt that. I mean we. There were things said that made me interpret them that way and so do. I was doing a lot of work of understanding that, like, sometimes people's words in the moment or how they feel in the moment are during adjustment periods and trying not to internalize that a lot or to behave differently because of that and try to work to build trust in a relationship. I think when it's tough is when we are almost trying to prove the other person wrong more than trying to get back to where we work together. So I think there's definitely many more that it's more like that now. But I think a lot in the beginning was there was a lot of proving a lot of proving different ways. I think when it's good, it just feels like there's trust. And I think the strength is that, like, we have been through a lot of uncomfortable moments and we have also, like, achieved incredible feats in a short amount of time during COVID at the same time. So, yeah, I guess tumultuous is a good word as well. I guess for me, for much of that time, I was like, okay, this is par for the course. If you come into a new organization in a role that's taking over a different team lead, kind of ready for the pushback, I think. I didn't think it would take as long or I thought we would settle into a trusting relationship sooner.
- [14:41]
Host
When you say, as a woman of color, I have to prove myself more, is it different if you oversee a black woman? Do you feel that. Did you have an assumption that things would be faster and more complicit is between the two of you?
- [14:58]
Manager
Well, in general, folks of color are quickly bonded. Was just my experience. I think part of me expected the same thing. So, one, I didn't feel that necessarily on our staff in general. And I do think that there was like, a little assumptions I made, of course, of how, like, we could connect more quickly. So that's where I took a few steps back of like, okay, those are not assumptions that I can just make. And I think that we were just going to be able. There were going to be certain. There are going to be certain understandings or connections or comfort level or rapport or whatever that is that I might not have otherwise with someone else that wasn't a person of color right off the bat.
- [15:41]
Host
And what did you do with her assumptions? They're well meaning. They're meant to bring you closer sooner. They're meant to assume a certain level of understanding of shared reality, of shared struggles, et cetera. So I'm curious how you took them.
- [15:59]
Employee 2
Yeah, I mean, honestly, the whole, like, people of color terminology in general kind of assumes that like, we are all, you know, familial. And I. I haven't even really felt like that familial within the black community. So looking for it just in the general people of color community has never really been like. Like a thing. And I've very recently just started to get in touch with my, like, identity as a black woman and the people in my, like, my life that are also black women, I'm, like, really starting to build relationships with them. And it's been kind of ongoing since towards the end of college. But I had, first of all, never been managed by a person of color. My managers from previous jobs were all white men or white women. And I didn't know how to accept just a relationship based on our race when we weren't of the same identities, especially from someone who is in power in regards to my position. So at the time, I had not known that that's what was happening until she named it. And I was like, I think probably at that time, my first interview was like, why would you do that? And now I'm like, obviously you would do that. We're a minority in general at our organization. We're starting to. It's starting to flip. But it was definitely. It definitely makes sense to me now, but at the time, it definitely did not.
- [17:34]
Host
You're saying yes with your head.
- [17:35]
Manager
You're nodding, listening and affirming yes. Yes. It's a small team. So I think that, like, two of the new hires, one was me, one was a black man. I think it's a team that's not always in the same office together at the same time. But in general, like, right at that time, I was the only Latinx person on the team. And then just aren't. It was just outnumbered. We were not that diverse of a team.
- [18:08]
Host
Can I ask you something? Do you have a different relationship in the reverse, when your manager is white, there's white woman, and you've had white women and white men.
- [18:22]
Employee 2
I would say that I have noticed I act differently with white women. With white men, I mean, my partner is a white man, and he's probably the only one that I actually respect. With white men, I generally just. I don't. Unless they have proven themselves to be aware of their privilege and things like that, I generally don't. Like. They're just not like, a really part of, like, my sphere. But my mom is like a white woman. And I have noticed my own ways of being around white women is definitely different than it is with other people.
- [19:04]
Host
And in the workplace. How does that Manifest.
- [19:09]
Employee 2
It can depend, but for the most part, I don't. I'm very sensitive to their fragility and almost I can be. I don't think protective is the right word. I'm just kind of bumbling around that. But that's the word that's popping up in my head. So I feel, like, protective of white women. And I hate that. I hate that. I don't want that. I don't want that feeling. And so when I'm outside of work, it's like, no, fuck that. But when it's like somebody that I'm working with, all the white women that I've worked with have really endeared themselves to me in one way or another. And it's made it very hard to just to feel like I can be very blunt or straightforward or even like, angry or aggressive in any way. I'm sure that there's something to it because of my mom. And I'm also sure that there's, like, I don't want to be a black woman stereotype of any kind. So there's definitely, like, some of that there, too.
- [20:25]
Host
Had we continued the conversation, I would have wanted to explore further with her the legacy of the white mother with whom she can't identify because of color, and of the black father with whom she can't identify because of values and identity. And maybe it would have shed more light to understand her relationship to the white managers, men and women, and to the current manager, another woman of color. But it's not only the legacy of her parents, it's also the cultural and racial legacy and the bind that she finds herself in as a black woman who does not want to be seen as the stereotype of the black woman. We have to take a brief break.
- [21:21]
Sponsor
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Host
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- [22:33]
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- [24:50]
Host
So what happens? You arrive and then what happens?
- [24:57]
Manager
It was kind of a tough entry for us and them because it's kind of like, oh, so these people are coming in as new leadership and making it seem like nothing we did was that great before. And then we were kind of coming in like, what's all the resistance? Like? We're just here trying to like be part of the team and get work done. So that was like the overall.
- [25:16]
Employee 2
From.
- [25:16]
Manager
My perspective, like the overall vibe for.
- [25:20]
Employee 2
A while it was very much like there wasn't a lot of like, of A learning period. I think both of them came in and just had to hit the ground running. And that was tough because I did like, I had a, a nice two month period where I was learning. I went to a conference within my first two weeks to learn more about my role. So I would say that there was not as much. It didn't feel like, from our perspective, me and other people who had been on the team, that there was a lot of curiosity when they were coming in. It was more like, okay, well, we just were told that this is what we need to do, so we're gonna get started with our ways of thinking and being. And it was tough.
- [26:02]
Host
The one thing that stood out in what you just described was a way of seeing not just what was happening to you and to the rest of the team, but also what basically was the mandate of these new people who were coming in. And when I hear anybody who is able to look above them and feel for the people above them and understand the predicaments that they are in and the fact that everyone is involved in certain power structures, basically everybody is accountable to somebody, and the person above you is a person below somebody else. That in itself stands out immediately that you, that you saw it. It's easy to see what's being done to me. It's not so clear sometimes that what's being done to me is the consequence of other things that are being done to you or told to you, or demanded from you, or expected from you. Same you, you arrive and, and you basically indeed have to start to prove yourself immediately. So you look for shortcuts. And one of the shortcuts is to assume familiarity. Another shortcut is to basically not spend enough time learning what, how things are being done and why they're done the way they're done. Because we need to instantly change something. And another shortcut is to not take enough time to build the relationship necessarily because we've got shit to get done. We've got a mandate. We need to fulfill the, you know, the requirements here. And you seem to have done that actually. You've actually done a terrific job. And so now you kind of go back and you say, okay, we've done the work, now let's go see what happened to the people. Because if the people don't get along, they can't fully celebrate the work they've done either. And what you're also saying is that it goes from high to low that sometimes you really feel like, you know, we connected, we got it, we're in this together, we Laugh together, all of it. And that it actually is a very personal relationship and that it then goes equally to the other side, but with intensity. And when people experience that kind of intensity in the workplace in a very short amount of time, it's because each one actually evokes something for the other. So then you start to ask, you know, what is it about this behavior that triggers you, that make. That engenders a reaction in you, you know, and when else have you felt this? Because it's so immediate so soon that you don't like it, that the not liking it was learned somewhere else. It doesn't just come from these two people. So that's a question I have. It's like, what was it that each of them kind of. Kind of felt that. That the other one was. Was pressing somewhere and didn't necessarily know that they were pressing, nor what they were pressing, but they knew they were pressing. Does that make sense?
- [29:20]
Employee 2
Yes.
- [29:27]
Host
When I try to understand the tension between these two people who work together, I continuously straddle three levels. What is organizational? What is interpersonal or relational? And what is personal or individual? What does each woman bring with her from her own history of relationships? What is being triggered between the two of them? And what is actually the consequence of something that is organizational and systemic, present in the room, although invisible?
- [30:07]
Employee 2
Now tell me how that it just. It resonates a lot with the. With the first day that I remember just, like, thinking, oh, my God, she's a lot. And then would, like, refer to herself as like, a bull in a china shop. And that is something that, like, I've come to appreciate. But I'm now very curious about why that affected me so, because it really did influence the. Just the ways that I showed up in spaces and conversations with her afterwards.
- [30:40]
Host
And, you know, other bulls in china shops.
- [30:45]
Employee 2
My sister. My sister.
- [30:49]
Host
Yeah, describe the bull or the china shop.
- [30:58]
Employee 2
My. My sister, who I'm referring to, is two years younger than me. She is very, like, look at me. And she's beautiful. And we are like, when we're all together, we are all very loud and very boisterous and fun. But she can definitely get, like. She has, like, a temper and she can be very stubborn, and she has to have her way. She's not very great at listening. Sometimes when she's insecure about something, it's very. She displays it in a way that is like. It's almost like angry. Angry about it. Like she didn't go to college. I'm the only one of my siblings who went to College, and I was the quiet one where I had my head in a book at all times. My dad used to compare all of my siblings to me and be like, why aren't you reading? Why don't you just sit down and be quiet? Up until probably when I got to college, when I started to come out of my shell a little bit more, I was definitely more withdrawn.
- [32:01]
Host
What are you learning as you listen to this?
- [32:06]
Manager
Some I've. Some I've. She shared some of it with me. A little bit I did not know about her kind of being the most bookish and. And a little bit of, like, what I'm picking up on possibly is kind of getting lost in the shuffle a little bit too, with all of these other bigger voices that she had around her and how they expressed what they needed and how they needed.
- [32:33]
Host
Yes.
- [32:35]
Employee 2
Trying to let that sit with me for a second and see if it resonates, you know, Definitely. I definitely could see, I think as I moved away from home and learned about just different things, like, I've definitely found more of a voice and a willingness to speak up about things at home, but most of the time I'm happy to just kind of be in the midst of my family being loud and buzzing around, and that's usually fine.
- [33:06]
Host
How does that training come to work with you?
- [33:12]
Employee 2
I don't have a lot of. It's not in my nature, I guess, to climb the ladder towards, like, promotions and things like that. I'm happy to be in a room learning and not as much leading or facilitating. I love being on a team and there's this duality where I have. I'm starting to have opinions and give voice to them more than I have ever really done in my life. But also I'm really happy to just sit back and listen.
- [33:47]
Host
Do you experience her as more shy, withdrawn and pleased to be on the team? Happy to learn, but not necessarily to claim. And how do you manage that? Do you have a view of her as capable of so much more? And if she only takes that seat at the table.
- [34:13]
Manager
That'S pretty much right on the money how I feel. I see a lot and expect a lot and want her to expect a lot for herself, too, because I've seen what she can do. I feel like I want to leave as much space for her to see that in herself and want to grow, but also feel like I don't want to back off just because I get pushed away sometimes. I also feel like I'm really aware that I've never felt like I could just Sit back and just take in what's going on and not have to one either perform or participate. So I also see just a difference in that and also appreciate, like I've said to her before, I appreciate what a good listener she is and how good she is at, like, listening, taking all in, and then having an assessment or an opinion.
- [35:14]
Host
Where did you get the training of I can't sit still. I have to act. I have to make things happen. I can't just be a passive witness.
- [35:24]
Manager
Yeah, I think, you know, to have a mom who didn't have a high school degree and had me as a teenager, and then a dad who dropped out of an orphanage at 18 to, like, work and then build their own business, it's. I almost feel like there's something in that. Like if. If you're not proactive in working in that way, like you are left to a less fortunate situation. You know, I think it's called. I think it's survival and progress. I think for a long time I understood survival and progress to mean that you can't ever sit back and that if you don't take control of something, like, you're going to be at the mercy of someone else's decisions.
- [36:13]
Host
And how does that enter into the dynamic between the two of you.
- [36:19]
Manager
That I'm urgent about many things.
- [36:27]
Host
I got it. I mean, I didn't get it. I just had a thought, but I'm gonna wait. Go ahead.
- [36:34]
Manager
No, please share.
- [36:36]
Host
No, I just suddenly saw. It's like you, you know, in your world, you don't wait, you don't sit. Because it's the difference between, you know, moving ahead, could creating a life, having protection, versus being at the back and in your world. Part of what gave you your strength is that you may have been quiet, but you listen and you think things through. You don't jump, you are deliberate. It's like both of you, in front of a certain precariousness, have a different response. One of you says, things are not sure. Let me watch and sit and study this. And the other one says, things are not sure. I can't just sit here. I gotta act and fast. That's what suddenly came to me. Does any of this resonate?
- [37:36]
Manager
Yeah, yeah, 100%.
- [37:39]
Host
I just felt this suddenly. I just thought, you know, I saw you in your younger versions, and then I see how it enters into the workplace direct. And then you feel that she's pushy when you don't like it in the. In the. In the lows and she thinks you're too slow. And passive. And not. And not. And not. What. What's the word for you?
- [38:05]
Manager
Sometimes I think interested. I know that, like, I'm just. Yeah, Sometimes I think not interested because.
- [38:12]
Host
But that's enough. That's like, if she was really interested, she would already have done this. She hasn't done this means that she may not be interested enough or see.
- [38:20]
Manager
It in a certain way. Often we might think what we differ on what focus we think we should be taking. So I think that's what impacts it as well. It's like. I feel like I'm like, we gotta make it happen. And I think then she's like, let's see what happens, and then we're gonna do this right. So I feel like that's how I would translate that into my own words.
- [38:45]
Host
How would you put it?
- [38:47]
Employee 2
I mean, that it's. It all sounds right. I'm. I definitely am, like, resisting the mold. Like, I don't want to be like this. Like, I don't want that to be the idea of me. But I think it's. I can't deny it. Like, it's definitely a thing that I am. I just. I named about myself. Like, I am. I do want to see how things play out. I try to be thoughtful before making decisions and moving forward with things. And I cling to just feeling safe about things. I think so.
- [39:31]
Host
I mean, this is an interesting lens. It's not a definition of you. It describes an aspect of you. There's so many others. Let's not reduce ourselves to one thing. But it probably is one of the things that stands in the way of your tensions. That's why I picked on this one, because it. You can feel it. It's energetic. I hear you talk about how you get it, take things in hand. You got to make things move you. And. And then I suddenly felt when. When you have that energy, I can imagine that the tension comes because on the other side is someone that says, wait a minute. Those two stances create an interesting dance. It's stance, stance, dance, says my colleague, Terry Real. And this is it. You have a stance, you have a stance, and together this becomes a dance. So now let's describe the dance, and I'm going to listen to you talk to each other. Actually, I listen to the core beliefs that both of the women are highlighting, each specifying her own survival strategy. I must act.
- [40:56]
Sponsor
I must not react.
- [41:00]
Host
One says, I must act. I can't sit idle. And the other says, I have to be careful not to react. One finds clarity in thinking with some categories and structure, and the other finds resistance in being labeled, in feeling confined by words that are more general and don't capture the uniqueness of her individuality. Both of them, though, have real nuanced understandings of each other and of themselves, but they're caught in this dance at this moment that I hear very, very often expectations from the manager to not just be a manager that looks at the work being done and the deliverables, but looks at my growth, my sensibility, my emotional health, etc. And the manager who is asking, how do we set up expectations and parameters without having to be a therapist at all times?
- [42:12]
Esther Perel
We'll be back with a session right after this, and while we love our sponsors, if you want to listen to this session ad free, click the Try Free button to subscribe to Astera's office hours on Apple Podcasts.
- [42:28]
Sponsor
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Host
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Host
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- [45:46]
Host
If I see you discuss something, doesn't have to be the most difficult thing. I will see the moves of the dance basically and not just I will see, we will see.
- [46:01]
Employee 2
I mean one that came to mind was like hiring like where there would be like hiring fairs and like at the last minute there would be one off interviews or we would like schedule hiring fairs that weren't originally a part of the plan and that just would feel really chaotic for me. So that's just like that's a situation that came to mind that I wonder if it would apply here.
- [46:30]
Manager
Well I think I would say that if I'm thinking about how we're going to do it again this year, I want to know what is going to make you more comfortable with those types of moves because we have to make them. So I'm open to being like what would make, what would you like to try to still meet that need but it not make like your high. You feel like the hiring fair is chaotic.
- [47:00]
Employee 2
It's not gonna not feel chaotic. So my thought of this was almost like I don't want to lead it. I Don't want to be the one in charge of it. If it's gonna be something that's like that, I feel like I can't control or just have some feeling of like, this has an order to it. And I don't think that that means it shouldn't happen that way because ultimately what you did worked. It's just that I'm happy to just, like, not be the lead on it, not be the person scheduling things and holding people accountable to rzping and things like that. If I just know that that's not something we're gonna do and I'll just help with tech support.
- [47:47]
Manager
I mean, I think I'd wanna push and be like, two things I would say is, one, like, the hiring fair should run. There's a lot of ways that should run exactly how you run it. What I'm interested in are some tweaks that also meet the needs of the people that we're serving. So it's like, I don't know how I can frame it for you so that it doesn't feel like a tweak is ruining your entire system. And maybe the other option or another option too is like telling you what it is that we're thinking about we need and being like, okay, so given these things, how would you tweak them? Way this is, with the way the hiring process goes now, to still serve this other need versus telling you how I want you to serve it. Like, I would want us to play at least like two of those out before we just decide, like, you're not going to be on it or you're only going to do tech support. Because one, I don't think. I don't think that's sustainable for our team to, like, get everything we need to get done. And then two, I just think, like, you are more than just tech support.
- [49:00]
Host
Do you know that what she would like to hear from you is not what you cannot do, but what you would like to learn to do better?
- [49:13]
Employee 2
No, but I mean, that's.
- [49:17]
Host
The place here goes to. Then she starts to think you're not interested, which I don't think is what you mean. But you're talking about what? No to this. No to that. Can't hear. Can't there. And what she wants is to sense an energy. It's the energy of getting it done that we were just talking about before. She wants a little bit more of that energy.
- [49:48]
Manager
Yeah, I mean, I think give me something I can work with is how I'm thinking about it. I feel like I Feel like it's like you don't want it to be different or you don't want it to change because I'm doing it. If I'm going to be really like. Like, that's. So that's where it starts to get like a tug because I'm like, I want opportunities to think of it in a different way, but it kind of feels like a little bit of what I walked into. Also on a bigger sense of, like, if we can't keep doing it this way, then I don't want to do it at all.
- [50:20]
Host
And then you have to do it.
- [50:22]
Manager
And then I have to do it.
- [50:23]
Employee 2
That's.
- [50:24]
Manager
Honestly what's happening in my head is that then I'm going to have to find other ways to do it or, you know, because ultimately it still has to get. It still has to happen. It has to get done. And. And then I honestly never want you cut out of anything that we would do as a team. Like, one, you're an asset. Two, that's not a good look for you. I don't want anything that's not a good look for you.
- [50:47]
Host
Tell me, have you had experience with. In helping her and infusing some confidence?
- [50:58]
Manager
I mean, I don't know what that. Exactly what you mean by that, but I feel like. Yeah, I feel. I feel like a. I don't know if I can infuse confidence in her. I feel like I try to express the observations and times where I feel confident in her.
- [51:16]
Host
Yes.
- [51:17]
Manager
Yeah. Without. Because, like, I never want to patronize you. I always want to have high expectations because I'm always clear of, like, how awful it feels when there's not high expectations. Feels terrible too. So I'm always trying to have that dance.
- [51:34]
Host
How are you receiving that?
- [51:39]
Employee 2
I am struggling. I'm struggling. I'm thinking about the times where I feel like I was energetic or about it and it was misinterpreted as not believing or not buying in when I was like, I'm asking questions or I'm trying to offer, like my, like, feedback or just thinking like this just to me doesn't make sense. So I don't. Like, I would rather retry something else. So I'm just struggling with the feelings that I've. That I've had in the past having brought me to this point of just tell me what to do and I'm going to do it. Because whenever I pushed back or whenever I tried to become energetic or offer something, it was met with what felt like, no, no, no. Like, this is that's not what we want. And it was always just like a fight. So I'm just like, well, fuck it then. I'm just not gonna do that anymore. I'm not gonna push back. I'm not gonna pressure test things if it's just gonna feel like I'm like starting a fight or causing an argument or something like that. So that's. Those are. These are things that are kind of just like going in my head right now. Because I do want to feel like I am. I want to feel like I'm an asset to the team. Most days I just feel tired.
- [53:16]
Manager
I hear. I'm hearing it.
- [53:18]
Host
I'm.
- [53:19]
Manager
And processing it. And I think that. And we can look at, like, what you're saying is pushback or coming, being excited about something. And like, what I perceive it as, like, if there's misses in that as well.
- [53:39]
Host
What did you hear her say?
- [53:42]
Manager
That the words that I heard were like that when she has other thoughts or has other ideas or expresses another way or why she wants. Why she's invested in the way that it is being done. If I'm asking for something different that, like, she doesn't feel like that's embraced, that that is kind of pushed aside.
- [54:02]
Host
Or that it becomes the source of a battle.
- [54:06]
Manager
Definitely becomes a source of a battle.
- [54:07]
Host
And you. You see that?
- [54:10]
Manager
Yes.
- [54:11]
Host
You see it as well?
- [54:12]
Manager
I see it. I know it.
- [54:14]
Host
Okay, so you do agree on. On that, on what happens, because that's a very different answer. That I'm not just not engaged. I've chosen to not be engaged. When my experience has been that if I do bring that energy, my questioning, my discussing is experienced or is responded to as if it's a. As if we're in an argument.
- [54:45]
Manager
I think there are times, I think that if I'm not feeling like the questions have to do with how to do this better, and if I'm feeling like the questions have to do with resisting change, you're right. I am taking that. I'm responding to that differently than I might to new ideas or problem solving.
- [55:06]
Host
So go a step further. Sometimes you can experience her questions as curiosity and engagement, and sometimes you experience her statements as resistance and rigidity. Like, she closes off and you can't, you know? But the more she goes there that way for you, that's when you start to chisel away.
- [55:29]
Manager
I have no choice. That's how it feels. I know that I need to develop my own skills, but in that moment, it feels like I have no choice because, like, I can't let this stop us. And that's kind of like the narrative that happens in my head that creates what Esther talked about that I feel like I need to chisel away, which can't possibly be a pleasant experience for.
- [55:54]
Employee 2
No, I would not say that it.
- [55:55]
Host
Was pleasant, but that's a fact. And do you see how the chisel machine gets activated? Yes, because I think that part of what you're doing so beautifully here is to get a sense as to how each of you in some way elicits some reaction in the other person by virtue of your own behavior. And both of you agree. You know, there's a shared sense of reality here. It's not like one. You have completely separate stories and you kind of wonder if this is happening to the same people. So there are times when you actually do succeed very well in bringing her in, where she engages from the place of how can we do this? Rather than I can't do it, I won't do it. Let's study those. What have you done then, each of you, by the way, that made you be able to bypass the impasse?
- [57:02]
Employee 2
Well, the first thing that came to mind was that when I've had a good night's sleep, things generally go better. I like when I am taking better care of myself, I feel better overall. And that's one thing that I have not been doing a lot of for a long time. And I do, I do feel like a sense of ownership for when things did not go so great. And I think that when things did go well, it was coming from both of us more.
- [57:48]
Host
And why has it been challenging for you to take care of yourself?
- [57:53]
Employee 2
I have self diagnosed depression. I have consistently just gained weight over the last five years since I moved from my home to where I am now. And I am very comfortable with being comfortable. I don't overextend myself in my personal life to many regards. If I don't want to do something, I don't do it. If I want something, I get it. And that's just kind of like I feel so disgusting like saying that out loud. But that's just like what my life has been like, especially during quarantine. But really leading up to that, as I started to have like my own financial like independence and stability and just freedom really from like my mom, my family.
- [58:46]
Host
Say more because there's more there.
- [58:50]
Employee 2
I am not the same person that I was when I lived at home. When I go home, I have to pretend like I am still that person that I can't show too much of who I Am So Covid has definitely allowed me to just be at home and just. I wouldn't say that relax is even a word because I haven't been relaxed. I've been working, I've been not taking care of myself when I've had opportunities to take care of myself. I play video games instead or something like that. And I think when I had discipline, when I had any semblance of discipline for myself or self control, I was probably in, I would say the latest was college. But the last time I really remember was high school when I had to get to school on time or else I would have been kicked out again. I had to get up and get my mom awake and make her coffee. And those were the times where I remember having to be disciplined. And then once I started to get out of the house and not have to do those, those things, it just discipline flew out the window. And with that, any sense of like urgency to get back to it.
- [60:17]
Host
What do you learn from that? And thank you for telling.
- [60:22]
Manager
Yeah, thank you for sharing that. I mean, I've learned that if you one, it's that how hard it is to not feel like you can be who you are when you're home with your family. And then also how it would just feel so uncomfortable to feel like somebody else in this other setting is imposing or in some way wanting you to do anything outside of what you're comfortable with. It's almost like you're a little spent.
- [60:56]
Host
Yeah. I was also thinking, you know, what is the responsibility of a manager towards the health and mental health of your direct report? How much is it important to know? How much do you need to take that into consideration? How much does that go to work? What is the relationship here between the personal and the professional and probably you, without knowing, you know, the days when she has slept well and the days when she has spent her night on video games? You, you don't necessarily know why, but you know the difference.
- [61:43]
Manager
Yes. And I, and I, and I do think like other times that it's been more pleasant and less battle I think are when like that part of me kicks into where I'm like take the time you need or do the thing you need to do because I do value so much like your well being and your health and mental health. And so like if you talk about when is it right? Esther, I feel like we definitely have that compassion for each other that is like really there. Like I've had to have two surgeries during COVID I've had several deaths in my family and like, she's just compassionate and understanding and picks up whatever she needs to pick up because of that. And I try and hope that she's felt. I think she's felt the same from me. So I think if you chat, what works? Yes, if what works, like, that's definitely. We are both very in tune with our humanity and like the humanity of others.
- [62:49]
Host
The manager is a caring and empathic person, and she wants to know about the mental health of her employee. At the same time, she wonders what is her responsibility? To what extent does she need to adapt her expectations when her worker tells her that they spent the weekend playing video games? This is one of the foundational questions in the moment about management as an empathic guide versus management. Who makes sure that their deliverables are up to date. Let me ask you something else. You work with teachers who work in school with dire needs. Do you ever discuss that aspect of your work? The real, bigger reasons of what's compelling about this here? You graduate at the same time as your mother from college. You are the only one in your family who went to college. This is an important subject in your lives for both of you. Do you ever have those conversations that actually remind you why you're there?
- [64:11]
Manager
We don't. You know, I'm so glad that you were able to, like, align where our experiences could be similar, because I think a lot of times those conversations go into where, like, where it appears that we have completely different experiences or think about the work in such different ways. But I think that in many ways, we do have experiences that don't differ in some ways, you know, so much. And it would. I would love to talk about, like, how we feel and think about the work that we do and how we're still here.
- [64:52]
Host
I want to highlight, as she says, the places where they align and especially education, their shared passion for the opportunities that education has provided them and could provide to the many students that they work with. And so I think that the best way to end this conversation is. Is one of my favorite questions. What's one of the best teachers you had?
- [65:32]
Employee 2
I would say probably when I was in high school, I was in this AP Psychology class, and he noticed everything that happened in the classroom. And he could tell immediately when I became disengaged, when I would just start, like, I would usually sit in the back of the classroom and he could tell when I would start to, like, drift off into my brain. And he would just call me back and just clearly really cared about, like, the students actually being a part of what was going on in the learning.
- [66:11]
Host
So a good teacher starts with the teacher you remember. You remember the best and the worst of the teachers that we've had, right? But that to me, if you had more of those conversations, social justice training of new teachers. What makes a good teacher? How do you become a teacher that's remembered? What does it mean for these teachers to come out of college right now and to suddenly go and teach virtually? I mean, it's like weirdest thing they've ever. Nobody thought about that. Your passion for education, what education has meant for you. To me, if you include those things in your work and in your conversations, it will change your relationship.
- [67:06]
Esther Perel
You just heard a classic session of Houzz Work with Esther Perel. We are part of the Vox Media Podcast Network in partnership with New York Magazine. In the Cut to apply with your partner for a session on the podcast, for the transcripts or show notes on each episode, or to sign up for Ester's monthly newsletter, go to estherparel.com Ester Perel is the author of Mating in Captivity in the State of Affairs. She also created a game of stories called Where Should We Begin? For details, go to her website, esteraparell.com.
- [67:47]
Manager
McCrispy strips are now at McDonald's tender, juicy and its own sauce. Would you look at that? Well, you can't see it, but trust.
- [68:01]
Employee 2
Me, it looks delicious.
- [68:03]
Manager
New McCrispy strips now at McDonald's.
- [68:06]
Esther Perel
Bottom of Papa Support for this show comes from Nordstrom. Summer's here, and Nordstrom has everything you.
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Manager
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Esther Perel
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Manager
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Manager
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