What if the smartest move in your forties is starting over as an intern?

In this episode, we sit down with Adi Aloni, Customer Success Leader, to unpack a rare kind of career resilience: going from an established career, to taking a leap into an MBA, to a humble reentry through a marketing internship, and then a decisive pivot into customer success leadership. It’s a story about trading ego for opportunity and discovering how a nonlinear path can be a competitive edge.

For the first time ever, Adi shares her career journey and walks us through the phases of building customer success from the ground up: early days with a handful of customers, finding product‑market fit, scaling teams and specialisation, and finally shifting to sustainable growth with sharper retention and efficiency.

We discuss:

Why active listening outperforms any script
How to price time and expertise so “free” help doesn’t become invisible
What it takes to maintain momentum when you choose to stay at one company for a decade
AI’s emerging role in customer success

She also shares why she believes that the grass isn’t greener; it’s better watered—especially when you have the right people, a product you believe in, and permission to shape your own role.

This conversation will leave you inspired so tune in and enjoy.

💚 This episode is brought to you by Deployflow: https://deployflow.co/

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👉 Follow Adi: https://www.linkedin.com/in/adialoni/

👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

Website - https://www.womenincs.co/podcast
LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

The Revenue CSM - https://womenincs.co/the-revenue-csm