What if the fastest way to elevate your career is to get more human as you get more technical?

We sit down with Tamara Kempf, Regional Director, EMEA Customer Success at AppDynamics (a Cisco company), to unpack her career built on curiosity, grit, and the kind of EQ that technology can’t replace.

We trace her journey from science student to landing a first job at Bloomberg to now Cisco Customer Success leader, turning setbacks into growth, and using AI where it counts without losing the human edge. You’ll hear practical stories of how to save days of work, coach teams with empathy, and hire for skills that last.

In this episode, we talk about:

Lessons from Bloomberg on customer advocacy without authority
Integrating a startup culture into Cisco's Customer Success team
Pragmatic AI use cases that compress a full day's work into minutes
How to create a safe culture to experiment and share failures
Redefining productivity as making time to be human
The secret to being a great leader

If you’re navigating customer success, leadership, AI adoption, or all three, you’ll find tactics you can try today and a mindset that lasts.

Subscribe, share with a teammate, and leave a review to help more people discover conversations that move careers forward.

💚 This episode is brought to you by Deployflow: https://deployflow.co/

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👉 Follow Tamara: https://www.linkedin.com/in/tamarakempf/

👉 Learn more about AppDynamics: https://www.linkedin.com/company/appdynamics/

👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

Website - https://www.womenincs.co/podcast
LinkedIn - linkedin.com/company/womenincs

Host Marija Skobe-Pilley

LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

The Revenue CSM - https://womenincs.co/the-revenue-csm

150 - Building Customer Success Skills That AI Can’t Replace