Podcast
Women in Customer Success Podcast
Hosted by Marija Skobe-Pilley · EN
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.
13episodes
Episodes
Newest firstAll episodes
143 - The Power of Layers: Building Bridges, Understanding Finance, AI & All That Jazz
Sep 1700:45:20Tap to summarizeText us your questions and thoughts!We’re excited to welcome Kelley Turner, whose journey from financial controller to SVP, Global Customer Success at Vitally, defies the traditional career ladder. As she reveals, "My career looked like a squiggle until it all made sense," suggesting that non-linear paths often lead to the richest skill combinations in customer success.Drawing from her finance background, Kelley shares how understanding the business mechanics—tracing a dollar from lead acquisition through revenue recognition—equips CSMs with the authority needed to advocate effectively for customers. This financial fluency transforms both customer conversations and internal business cases.In this episode, we discuss:• Understanding business financials and how money flows through an organization ( & how it empowers CSMs to speak with more authority to customers)• Building "bridges" by helping customers navigate overwhelming amounts of information by providing guided pathways to success• AI adoption and why it requires both "pull" (making it fun and approachable) and "push" (leadership expectations and modeling)• Why diverse backgrounds in CS teams create complementary skill sets that better serve customersReady to transform your approach to customer success? This episode is *the* place to start! So tune in and enjoy!💚 This episode is brought to you by Deployflow: https://deployflow.co/___________👉 Follow Kelley: https://www.linkedin.com/in/kelleyturner/👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/👉 Learn more about Vitally, a Customer Success Platform that helps B2B Customer Success teams better understand their customers, manage their processes, and inform business strategies: http://vitally.io__________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincsHost Marija Skobe-PilleyLinkedIn - https://www.linkedin.com/in/mspilley/Check out our Courses:The Revenue CSM - https://womenincs.co/the-revenue-csm
Transcribe →
London Live: An Intimate Evening with Daphne Costa Lopes
Mar 7, 2025Tap to summarizeText us your questions and thoughts!In a beautifully set Hook’s office in the heart of London, Women in Customer Success hosted our first-ever live podcast recording, an intimate and immersive experience with a familiar voice: Daphne Costa Lopes.Daphne, HubSpot's Global Director of Customer Success - Strategic Accounts and Founder & CEO of This is Growth podcast, shared her journey, shaped by a disciplined upbringing, expat life, and a relentless drive for growth. She revealed the daily habits that keep her focused, how climbing Kilimanjaro helped her find closure after losing her father, and why her next challenge, Mount Everest Base Camp, reflects her approach to both life and career.Of course, we also talked Customer Success. Daphne shared insights on leadership, career growth, and the evolving role of Customer Success in business, including AI-driven shifts like the move from utilisation-based to consumption-based payment models.Our audience came prepared with questions on the future of subscription models, managing feedback, and effective customer advocacy strategies.Tune in for an inspiring, real, and deeply human conversation.Follow Daphne Costa Lopes__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm
Transcribe →
14 - A Journey From Science to Customer Success - Daphne Lopes
Oct 15, 2020Tap to summarizeText us your questions and thoughts!In today's episode, I am talking to Daphne Lopes, the Manager of Customer Success at Hubspot. Daphne is such a driven lady on a mission, combining her scientific inquisitive mind with the impact of technology upon everyday life. She loves blogging, surfing, hiking, trail running and also - public speaking. In this episode, you will hear aboutDaphne's story - from science to customer successCareer lessonsDaphne's advice for aspiring leaders:Get serious about your career - don't let it happen to youDon't quit when it gets hardSurround yourself with people that want to see you succeedFollow Daphne!___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the Women in Customer Success Network!Suggest a guest!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincs Instagram: https://www.instagram.com/womenincs.co/ Host Marija Skobe-Pilley LinkedIn - https://www.linkedin.com/in/mspilley/ Check out our Courses: The Revenue CSM - https://womenincs.co/the-revenue-csm
Transcribe →