362: ADA at Work: What to Say in the Moment with Rachel Shaw

“The real failure of inclusion happens in the moments when someone hesitates.” – Rachel Shaw In this episode of Workday Playdate, Erin sits down with Rachel Shaw to explore what it really takes to build inclusive workplaces that work in real time. In a world full of well-intentioned initiatives, Rachel makes the case that true inclusion is ultimately a human skill. If you've ever wondered how leaders can create cultures where people feel genuinely seen, supported, and empowered, this conversation is for you. Rachel shares how organizations can move beyond compliance and build cultures rooted in empathy, accountability, and belonging.