Podcast
Working Humans
Hosted by fiona passantino · EN
What does it mean to be “engaged” in today’s workplace? High attrition and burn-out rates define the post-Covid working environment. How do we inspire, inform and connect a working community, build a culture of irreplaceability, trust and listening? And how do we. manage the transition to AI?
Working Humans is a podcast about bringing our best selves to the office, being heard, supported, feeing irreplaceable and AI-Powered. This funny audio rant is a guide for leaders at any level, at any organization.
17episodes
Episodes
Newest firstAll episodes
Phases of AI Integration
Jan 1800:14:34Tap to summarizeThe Phases of AI IntegrationMost companies don’t “go AI” overnight. They inch forward, painfully, one process or team at a time. What does the technical journey look like, and what practical use cases open with each phase? Join us on a road trip, from denial to a disciplined, AI-Powered organization. Understand when to build governance, operationalize prompts, and where Agents and multi-Agent systems (“swarms”) fit in. Finally, build your own “unchained” Small Language Model at home to make AI work for you.READ THE FULL ARTICLE: https://www.working-humans.com/ai/integrationphases/Working Humans is a bi-monthly podcast focusing on the AI and Human connection at work. Thank you for listening! Don't forget to rate, review, subscribe and share.Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of Comic Books for Executives and the author of the book “AI-Powered Professional”. Visit Working-Humans.com to learn more.JOIN the School for AI-Human Skills; get AI-Powered Today.https://schoolaihumanskills.com/
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Deskless and AI-Powered
Jan 800:08:38Tap to summarize80% of the global workforce do not work at a desk: they are drivers, loaders, builders, retail workers and service employees. But this group receives less than 1% of annual productivity software investment. Despite their critical roles and harsh conditions, they face major challenges: limited tech, poor communication, unpredictable schedules, and low levels of engagement. AI-Powered tools, mobile and voice-activated, offer a powerful solution for instant support in the field. AI training for this vital group is the single biggest ROI of any worker in your working community.READ THE FULL ARTICLE: https://www.working-humans.com/ai/deskless Don’t have time to read?Just listen.Working Humans is a bi-monthly podcast focusing on the AI and Human connection at work. Available on Apple and Spotify.Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of Comic Books for Executives and the author of the book “AI-Powered Professional”. Visit Working-Humans.com to learn more.JOIN the School for AI-Human Skills; get AI-Powered Today.https://schoolaihumanskills.com/
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Look Up: Intelligence and Wisdom in the Age of AI
Dec 900:12:25Tap to summarizeAI leadership in the AI Age means exploring the tension between Human wisdom and (Artificial) Intelligence. With nearly unlimited information within the portal of our devices, we are hungry for meaning. While AI offers immense power and efficiency, true leadership requires us to cultivate our empathy, connection and intuition t guide us forward. AI leaders need to approach AI not as a productivity tool but a force demanding moral reflection, responsibility, and values-based action.This podcast is based on the Dec 6th TEDx Luxembourg City speech.READ the full article: https://www.working-humans.com/ai/wisdomvsintelligence/Don’t have time to read?Just listen.Working Humans is a bi-monthly podcast focusing on the AI and Human connection at work. Available on Apple and Spotify.Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of Comic Books for Executives and the author of the book “AI-Powered Professional”. Visit Working-Humans.com to learn more.JOIN the School for AI-Human Skills; get AI-Powered Today.https://schoolaihumanskills.com/
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Unchained AI
Nov 2000:08:00Tap to summarizeWhat happens when you download and install your own model? In a few steps, you can run a Small Language Model (SLM) directly on your laptop instead of in some far-off data center. It’s faster, cheaper, and keeps your data exactly where it belongs: with you. The future of AI is local, efficient, and personal. Get unchained.With many thanks to Nicolò Turri.READ the full article: https://www.working-humans.com/ai/unchainedai/ Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of Comic Books for Executives and the author of the book “AI-Powered Professional”. Visit Working-Humans.com to learn more.JOIN the School for AI-Human Skills; get AI-Powered Today.https://schoolaihumanskills.com/
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AI Leadership Lag
Nov 400:11:53Tap to summarizeA divide is growing between leaders and employees in the AI Age. While professionals at every level of the organization are quietly upskilling, experimenting, and integrating AI into their daily work, many leaders remain stuck in last decade’s mindset; reactive, hesitant, and hands-off. With EU “duty to train” regulations around the corner and widespread market disruption underway, we examine “AI Leadership Lag” and offer five ways to bridge the gap.READ the full article: https://www.working-humans.com/leadership/leaderlag/Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of Comic Books for Executives and the author of the book “AI-Powered Professional”. Visit Working-Humans.com to learn more.NEW: the School for AI-Human Skills; get AI-Powered Today.https://schoolaihumanskills.com/
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Small Language Models
Oct 2000:11:11Tap to summarizeThe big AI players – Gemini, ChatGPT, DeepSeek - get the spotlight, but Small Language Models (SLMs) are attracting the attention of AI leaders in the workplace. Lightweight and secure, they run on your internal data, speak your company’s language, and stay fully in your domain and control. For less money and compute, SLMs deliver speed, privacy, and precision for tasks like HR, legal, or IT support. Build one in-house or start with a simple RAG setup. Not as powerful as Copilot, but faster, safer, and focused. What they are, why they’re good for some and what you need to build one.READ: https://www.working-humans.com/ai/slm/ Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of Comic Books for Executives and the author of the book “AI-Powered Professional”. Visit Working-Humans.com to learn more.NEW: the School for AI-Human Skills; get AI-Powered Today.https://schoolaihumanskills.com/
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AI & CX
Oct 500:09:46Tap to summarizeAI and the Customer ExperienceWhile companies are automating customer service with AI bots to increase efficiency and cut costs, customers are reacting by switching brands. In the AI Age, the company that offers the best Human-first customer service will succeed. Humans are still the ones doing the buying, and Humans crave connection, empathy, creativity, and relationships. Five ways to build Human-first customer service.READ THE FULL ARTICLE: https://www.working-humans.com/ai/cx/ Thank you for listening to Working Humans! Don't forget to rate, review, subscribe and share.Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of Comic Books for Executives and the author of the book “AI-Powered Professional”. Visit Working-Humans.com to learn more.New this autumn, the School for AI-Human Skills; get AI-Powered Today.https://schoolaihumanskills.com/
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