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Personalization has become the defining factor in customer loyalty. According to Twilio's 2025 State of Customer Engagement Report, 87% of businesses consider it a top priority at the break. Join Twilio's Chris Lyon for insights on using AI to personalize customer interactions.
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Here's your morning TNB Tech minute for Monday, February 2nd. I'm Julie Chang for the Wall Street Journal. Oracle plans to raise between $45 and $50 billion this year to fund its AI infrastructure buildout. The cloud services giant said it expects to raise the money through a combination of debt and equity so it can meet demand. It's already contracted from clients like Nvidia, Meta, TikTok, OpenAI, XAI and AMD. Oracle stocks saw a 36% increase last September after it announced a strong quarter for bookings. But investors have since started to question the sustainability of AI spending comm from tech giants and Oracle's capital intensive business model that concentrates a large chunk of future revenue on a few large customers. Disney's streaming profits surged in the December quarter, the entertainment giant said. Operating income for its Disney plus and Hulu streaming services grew 72% from the same quarter a year ago to $450 million, well above Wall street estimates. Meanwhile, Disney's non streaming entertainment operating income plummeted 55% last quarter to $650 million. Disney's board of directors is expected to vote this week on who will succeed Bob Iger as CEO. The company's next CEO will be charged with continuing its shift toward streaming While managing traditional TVs expected continued decline and bitcoin sold off sharply over the weekend as investors broadly shift away from risky assets such as tech stocks. An overnight trading Bitcoin hit around $74,500, its lowest intraday level since April last year, when President Trump's Liberation Day tariffs were shaking markets. The digital token recently regained a little ground to trade at roughly $78,000. Bitcoin is down more than 10% this year, and that's your TMB Tech Minute. Join us again this afternoon for more.
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How is AI creating even more powerful opportunities for personalized customer experiences? Here's Twilio's Chris Lyon with some thoughts.
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AI easier use and unlocking of the data and what's happening with that user at scale. If you take an airline example, when did this person travel? When are they likely to travel? That's all based on data that you can start to analyze and go okay, this person's always gone to this type of hotel. Should we start to recommend more to them. Bringing AI into the fold to be able to analyze that and provide those recommendations is extremely powerful. It really comes down to the steps of what is the customer journey that you want to do or provide, what is the data that you already have and what's the data that you have collected, and then bringing those tools to really bring that deep personalized experience.
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Learn more about how the Twilio platform can help you build personalized customer engagement at Twilio. Com.
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Custom content from WSJ is a unit of the Wall Street Journal Advertising Department. The Wall Street Journal News Organization was not involved in the creation of this content.
Date: February 2, 2026
Host: Julie Chang
This episode’s main theme is Oracle’s ambitious plan to raise $45–50 billion in 2026 to support its expanding AI infrastructure—a move closely watched within both the technology and finance sectors. The briefing also touches on significant business results from Disney’s streaming services and a recent slump in Bitcoin, giving context on major trends shaping the tech landscape.
Notable Quote:
“Investors have since started to question the sustainability of AI spending comm from tech giants and Oracle's capital intensive business model that concentrates a large chunk of future revenue on a few large customers.” – Julie Chang [00:44]
Notable Quote:
“The company’s next CEO will be charged with continuing its shift toward streaming while managing traditional TVs expected continued decline.” – Julie Chang [01:21]
Notable Quote:
“Bitcoin sold off sharply over the weekend as investors broadly shift away from risky assets such as tech stocks.” – Julie Chang [01:34]
On Oracle’s customer concentration risk:
“Concentrates a large chunk of future revenue on a few large customers.” – Julie Chang [00:48]
On Disney’s growth challenge:
“Streaming profits surged... operating income for its Disney plus and Hulu streaming services grew 72% from the same quarter a year ago.” – Julie Chang [01:04]
The episode maintains WSJ’s concise, fact-driven tone, focusing on quick news delivery and market context while offering a snapshot of significant industry developments.
The episode invites listeners to stay tuned for further updates but primarily delivers a brisk, information-packed segment linking corporate investment strategies, media industry shifts, and ongoing crypto market volatility.