Transcript
IBM Representative (0:00)
So your AI agents make your team more productive. Right? But if they're not connected to the rest of your business, how productive can they really make your teams? IBM helps smarter businesses get more from their AI agents. Let's create smarter business IBM.
Alex Osola (0:18)
Major websites and apps were down for millions of people as the Amazon Web Services outage continues. Plus big price increases for home and auto insurance. Have some states considering price caps?
Jean Eaglesham (0:30)
That's a balanced regulation to say they're trying to draw, which is very difficult. So protecting policyholders without leading to a California style exodus of insurers and a.
Alex Osola (0:40)
Report of strong iPhone sales sent Apple stock to a new high. It's Monday, October 20th. I'm Alex Osola for the Wall Street Journal. This is the PM edition of what's news, the top headlines and business stories that move the world today. Amazon was working to fully restore service more than 12 hours after a wide ranging Internet outage began. Millions of websites and platforms rely on Amazon web services for cloud computing and problems with its network affect the wider Internet. Disruptions were reported for a range of companies from Facebook and Snapchat to financial services companies including Fidelity and Venmo to United Airlines to Amazon's own shopping site. The Wall Street Journal was one of several media organizations feeling the impact today, and for me personally, my attempt to book some holiday travel did not work. The outage began around 3am Eastern Time after an error in a technical update to a widely used database service that knocked the database offline in Amazon's data centers in Northern Virginia. Other AWS services then failed too. Bel Lynn, who covers AI and enterprise technology for the Journal, told us why it's taking so long for Amazon to fix this issue.
Bel Lynn (1:57)
There's typically a lot of complexity involved in any cloud infrastructure service, but in this case it sounds like from what Amazon has told its customers, that there's a lot of different services involved. It's not just its DynamoDB database, but an issue there that caused a bunch of other services to go down. And so when things like that happen, it's not easy for any cloud provider, whether Amazon, Microsoft or Google, to get all their services back online. And then one other caveat that's important to note is that the data center that was affected here is one of Amazon's oldest. What tech insiders sort of know is that there's a lot of legacy and sort of older tech there. And so those are some of the underlying issues at play here.
