Podcast
Your Broker Admin
Hosted by Rob Cummings · EN
A shortform Podcast providing info, tips & updates for Mortgage Broker Admin staff & solo Brokers and the occasional chat with industry guests.
Hosted by Rob Cummings of MBES Australia
22episodes
Episodes
Newest firstAll episodes
EP78. Not Quite the Outcome We Planned
6d ago00:08:56Tap to summarizeThis new financial year episode of Your Broker Admin features a significant Macquarie credit report policy update, the latest Reviews Wrap-Up, and another Bonus History Bite.🧠 Bonus History Bite:July 1 delivers two moments that ended up shaping history in very different ways - from the launch of a cycling race designed to sell newspapers, to one of the most devastating days of the First World War.🎯 Reviews Wrap-UpWeek Ending 26 June 2026This week’s review activity highlights:A strong example of synchronicity between lender and broker outcomesContinued interest savings across the bookOngoing client conversations reinforcing review valueA solid way to round out the financial year on the review side.🐪 Humpday HelperThis week’s Humpday Helper covers a key Macquarie policy update around credit reports that brokers need to be across when assessing applications.The Big PictureAs a new financial year begins, Episode 78 focuses on momentum, policy awareness, and the value of consistent reviews in keeping broker workflows tight and clients engaged.And a quick shout-out to a long-time listener who keeps appearing in the weekly stats. Definitely not unnoticed.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://pmmhtl.subscribepage.io/I read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →EP77. Colleges, Tiebreaks & Changing Rules
2w ago00:10:07Tap to summarizeThis week's episode of Your Broker Admin features a significant Bankwest policy enhancement, the latest Reviews Wrap-Up, and another Bonus History Bite.🧠 Bonus History Bite:June 24 delivers a mix of education, royalty and endurance - from centuries-old schools and famous monarchs to a sporting contest so long they eventually changed the rules.🎯 Reviews Wrap-UpWeek Ending 19 June 2026This week's review activity saw:Interest savings continuing to accumulateMore insightful client conversationsFurther examples of why regular client engagement remains valuableThe reviews continue to reinforce a simple reality: clients' circumstances change, opportunities emerge, and conversations matter.🐪 Humpday HelperThis week's Humpday Helper covers a somewhat surprising Bankwest LMI Waiver update.The expanded employer eligibility list now includes employees from a range of nominated technology and banking organisations, potentially creating additional opportunities for qualifying borrowers.Bankwest Home Lending Portal: Bankwest Home Lending Portal Policy SearchNominated Technology EmployersAdobeAlphabetAmazonAppleAtlassianMetaMicrosoftSalesforceXeroNominated Banking EmployersANZ GroupCBA GroupNAB GroupWestpac GroupMacquarieINGBOQ GroupBendigo & Adelaide Bank GroupHSBCAMPThe Big PictureWhether it's adapting to changing client circumstances, identifying opportunities through reviews, or keeping pace with lender policy changes, consistent attention to detail continues to pay dividends.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://pmmhtl.subscribepage.io/I read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →EP76. Taj Mahal, Goodyear & Macquarie
3w ago00:09:21Tap to summarizeThis week's episode of Your Broker Admin brings together another Bonus History Bite, the latest Reviews Wrap-Up, and a practical Macquarie tip to help you navigate the broker landscape.🧠 Bonus History Bite:June 17 delivers stories of devotion, innovation and enduring symbols - from a monument built out of love, to an accidental breakthrough that changed an industry, and the arrival of one of the world's most recognisable landmarks.🎯 Reviews Wrap-UpWeek Ending 12 June 2026This week's review activity saw:Interest savings continuing to accumulateMore of those insightful client conversations that highlight the value of staying engagedAnother reminder that reviews aren't just about rates - they're about understanding what's changed in a client's world and identifying opportunities to support them.🐪 Humpday HelperThis week's Humpday Helper covers a practical Macquarie servicing calculator tip, specifically around entering HELP repayments to maximise outcomes.The Big PictureWhether it's accidental discoveries, enduring legacies or meaningful client conversations, this week's episode highlights how paying attention to the details can often lead to the most valuable outcomes.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://pmmhtl.subscribepage.io/I read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →EP75. Witch Trials, Wonder Discoveries & Wildering Opportunities
4w ago00:08:08Tap to summarizeThis week on Your Broker Admin, I kick things off with another Bonus History Bite before diving into the latest review outcomes and broker updates.🧠 Bonus History Bite:June 10 brings together a tale of hysteria and a tale of discovery - from the first execution of the Salem witch trials to an accidental encounter with one of Australia's greatest natural wonders.🎯 Reviews Wrap-UpWeek Ending 5 June 2026This week's review activity delivered:Another round of interest savingsAn unexpected lending opportunityMore of those all-important client conversationsProof once again that no two review weeks are ever quite the same.🐪 Humpday HelperThis week's Humpday Helper covers an update to ME Bank's settlement agent arrangements and what brokers need to be aware of moving forward.The Big PictureFrom unexpected discoveries to unexpected lending scenarios, this week's episode highlights the importance of staying curious, asking questions, and keeping clients engaged through regular reviews.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://subscribepage.io/PMmHTLI read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →EP74. Cynario Evolution: A Quarterly Update with Michael Richardson
Jun 200:30:21Tap to summarizeThis week on Your Broker Admin, I’m back in the YBA Chat Room with Michael Richardson, co-founder and CEO of Cynario, for our latest quarterly update. We discuss what’s been happening behind the scenes, recent developments, and where the platform is heading next. https://www.brokerdaily.au/broker-innovation-summit/🧠 Bonus History Bite:June 3 turns into an unexpectedly Canadian affair, featuring an explorer with a navigation problem, a cross-country protest movement, and a change to the nation’s coinage.🎯 Reviews Wrap-UpWeek Ending 29 May 2026Following the interview, I round out the episode with the latest Reviews Wrap-Up covering the week ending 29 May 2026.The Big PictureTechnology continues to reshape how brokers operate, but the fundamentals remain the same. This episode combines a look at platform innovation with the ongoing value of consistent client reviews and engagement.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://subscribepage.io/PMmHTLI read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →EP73. Three Little Pigs, Strong Foundations & Business As Usual
May 2600:09:59Tap to summarizeThis week on Your Broker Admin, I’m back behind the mic after a wedding and a proper break away - the first extended time off from the business in 10 years. 🧠 Bonus History Bite:May 27 delivers a mixed bag of pop culture, music and resilience - from animated pigs and iconic songwriting to one of cinema’s most memorable superheroes.🎯 Reviews Wrap-UpThree Weeks Ending 22 May 2026While I was away, it was very much steady as she goes:Continued interest savings across reviewsNew lending opportunities identifiedMore valuable client conversations continuing in the backgroundA good reminder that strong systems and continuity matter when building a sustainable broker business.🐪 Humpday HelperThis week’s Humpday Helper covers an interesting and slightly obscure Suncorp self-employed policy nuance that brokers & admins should be aware of.The Big PictureA good episode for stepping back and looking at the importance of strong foundations - both in business systems and in the relationships that keep things moving while you’re away.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://subscribepage.io/PMmHTLI read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →EP72. Training the Next Generation: Parabroking with Sarah Allen
May 500:28:38Tap to summarizeThis week on Your Broker Admin, we're back in the YBA chat room where I catch up with Sarah Allen again, founder and trainer at Pilot Financial Services Academy, for the latest updates on her Parabroking training program.https://www.pilotfinancialservicesacademy.com.au/🧠 Bonus History Bite:May 6 brings us a couple of practical innovations - from the introduction of prepaid postage to an iconic Paris landmark opening its doors… with a bit more legwork than expected.🎯 Reviews Wrap-UpWeek Ending 1 May 2026This week’s reviews were led by strong interest savings and a follow-up result from last week that was worth revisiting.A good reminder that persistence matters, and that you don’t always have to accept the first coffee offered if it doesn’t taste quite right.The Big PictureA focused episode with a strong conversation around training, structure and support within the broker space. A good reminder that building capability behind the scenes is just as important as what shows up in the numbers.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://subscribepage.io/PMmHTLI read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →EP71. Words Matter, Actions Matter & Reviews That Deliver
Apr 2800:09:35Tap to summarizeThis week on Your Broker Admin, as usual I kick off with another Bonus History Bite before plunging into the latest broker insights and tips.🧠 Bonus History Bite:April 29 delivers a contrast in legacy - from the publication of a language staple to an extraordinary act of wartime heroism.e early days of a baseball legend, and a modern-day climate pact.🎯 Reviews Wrap-UpWeek Ending 24 April 2026This week’s review activity delivered:Lower volumes overallSolid interest savings outcomesFurther new lending opportunitiesContinued client conversations that keep the pipeline movingNot the busiest week on paper, but still producing sturdy results where it counts.🐪 Humpday HelperThis week’s Humpday Helper covers an important update around CBA applications that’s worth factoring into your process.The Big PictureEven when volumes dip, consistent reviews and structured conversations continue to deliver results. This week reinforces the value of staying disciplined and keeping the process tight.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://subscribepage.io/PMmHTLI read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →EP70. Lost Expeditions, Home Runs & Reviews That Deliver
Apr 2100:10:27Tap to summarizeThis week on Your Broker Admin, I kick off with our regular Bonus History Bite before getting into the usual mix of reviews and broker tips. 🧠 Bonus History Bite:April 22 delivers a mix of survival, sport and global agreements - from a doomed Arctic expedition, to the early days of a baseball legend, and a modern-day climate pact.🎯 Reviews Wrap-UpWeek Ending 17 April 2026This week’s review activity delivered:Solid interest savings across the boardNew lending opportunities identifiedA couple of deeper client conversations worth noting🐪 Humpday HelperThis week’s Humpday Helper covers a handy NextGenID tip - reusing completed ID verifications to streamline your process and avoid unnecessary duplication.The Big PictureA strong mix of outcomes and efficiency. Between solid review results and smarter use of tools, this week reinforces the value of keeping your processes tight and your client conversations consistent.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://subscribepage.io/PMmHTLI read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →EP69. A Trilogy of Disasters & The Real Value of Client Conversations
Apr 1400:08:34Tap to summarizeThis week on Your Broker Admin, we kick off with our regular Bonus History Bite before diving into the latest broker insights and tips.🧠 Bonus History Bite:April 15 brings us a rather tragic series of events:In 1865, US president Abraham Lincoln dies.Then in 1912, the RMS Titanic sinks.And in 2019, fire ravages the Notre-Dame Cathedral in Paris.🎯 Reviews Wrap-UpWeek Ending 10 April 2026This week’s review activity delivered:A shorter week with staff enjoying extended breaksLower activity levels, but still some solid client conversations moving forwardWhile it was a quieter week, the conversations continue to roll on, and opportunities are still being explored.🐪 Humpday HelperThis week’s Humpday Helper covers a useful Broker Engine tip for handling deals with multiple unrelated applicants.The Big PictureA quieter week, but with steady client engagement and useful tips to help brokers navigate their processes more effectively. Episode 69 brings practical insights to stay ahead.🔗 Contact the ShowGot something to add?You can now send questions, loan review scenarios, topic ideas, or guest suggestions via the Contact the Show page.👉 https://subscribepage.io/PMmHTLI read every submission, and where it makes sense, I’ll either reply directly or bring it onto a future episode.If you’re getting value from the podcast, a follow on Spotify or a review on Apple Podcasts or Podchaser helps other brokers and admin teams find the show.
Transcribe →