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Want a culture where people speak up, solve problems, and actually enjoy working together? We sit down with Dr. Melissa Robinson-Winemiller, TEDx speaker, EQ coach, and author of The Empathetic Leader, to show how empathy shifts teams from fear and friction to trust and momentum. Practical empathy that leaders can apply now to spark innovation, raise engagement, and grow profit.

Melissa shares a striking turnaround story: a mid-level director inherits a divided team with lagging engagement and chooses a simple route—show up daily, listen closely, and be human. Within weeks, ideas surface, workflows improve, and the profit needle finally moves. This isn’t about lowering standards; it’s about understanding context so you can use the right emotional intelligence tool at the right time.

Welcome to the Agency for Change podcast.

Connect with Melissa and EQ via Empathy at:

· Website – http://eqviaempathy.com/

· Get Melissa’s book, The Empathetic Leader: https://eqviaempathy.com/books/

· Get a free chapter of the book: http://eq-via-empathy.kit.com/6f8715f3c2