Transcript
Micah Sargent (0:00)
Coming up on Hands on Tech, let's take a look at troubleshooting connecting one's iPhone to their Windows PC. Stay tuned. This is TWIT.
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Micah Sargent (2:18)
Hello and welcome to Hands On Tech. This is the show where I, Micah Sargent, take your tech questions and do my best to answer them. We have a great question this week where we are kind of bridging the gap and crossing the streams which are supposed to never do, but we're doing it. Jerry has written in. Jerry writes itunes has stopped showing my phone when I connect my iPhone 16 Pro Max on my XPS, that's a Dell XPS. I have tried restarting the laptop and phone, as well as uninstalling and reinstalling itunes, both formats the Microsoft version and Apple's latest version, and nothing seems to work for me. So there are a few things to understand when it comes to using your. Your iPhone and controlling your iPhone on the Windows machine. Firstly, Apple has been trying to slowly phase out itunes as the means of controlling and, you know, making adjustments to your iPhone on Windows. In Windows 10 and later, you can access all of this stuff using the dedicated apps. So there's an Apple Music app that you can get, the Apple Music app for Windows, there's the Apple TV app for Windows, which of course gives you access to your kind of iTunes, movie, TV show content, and then the one that I imagine, Jerry, you're trying to use or that you would want to use, which is the Apple Devices app for Windows. That is the app that lets you update, backup, restore, and manage your iPhone or your iPad and manually sync content from your PC. So before we even talk about itunes, I want to suggest that you have these apps instead of using or trying to use itunes. Here's the rub. If you download. This is according to Apple, if you download even one of these apps, the Apple Music app for Windows, the Apple TV app for Windows, the Apple Devices app for Windows, and you still have itunes for Windows on your Windows machine, and you try to use it, it will not work. It won't do the things that you expect it to do, because the app will detect that you have one of the three apps and will want to push you to those apps instead. So basically, Apple is doing everything that it can to get you to move over to these things instead of using that. But here's the thing. If your PC doesn't meet the system requirements for the Apple Music app for Windows, the Apple TV app for Windows, and the Apple Devices app for Windows, under that circumstance, you can continue to use itunes for Windows. That's the only time that you would want to. So, Jerry, if your XPS is new enough and supports those three apps, I highly recommend using them, because Apple is not going to continue to support and continue to update that original iTunes app. So I know that you know it's. It's convenient to stick with what you know and what's there, but you are putting yourself into a position where in the future that app isn't going to work at all. And so you really do want to move on to these three if you're able to. If you're not able to Jerry, though there are a few things that we can try to try to fix what's going on here. So for one, in order for Windows to be able to access and control an iPhone, the device, the Windows machine needs to have the Apple Mobile device service tool on Windows. And you need to, if you're having trouble with it, restart AMDs, as it's called again, Apple Mobile device service. So what you can do is you need to close itunes and disconnect the iPhone that's connected, go to Run, which you probably know, Windows key +R and then you type services MSC and click OK, which opens the services console. And then you find and click on Apple Mobile device service, click properties. And then where the startup type option appears, you set it to automatic and then you click stop so that it stops the service. And then you click start so that it starts the service. You click ok, you restart your computer, you open itunes and you connect the device. That can sometimes fix the issue, but sometimes that doesn't fix the issue. And so another thing that you can do is you can update or reinstall the Apple Mobile device USB driver. So this is something else that is needed in order to access and control an iPhone. And this is a tool that is part of kind of your USB drivers. You go into device manager in Windows, you find portable devices or universal serial bus controllers wherever it happens to be, find your iPhone and then look for Apple Mobile device USB driver. You want to uninstall that, restart your machine, plug in your iPhone. And what that does is it forces a reinstall and a fresh install of that driver. So what we've done so far again is we have restarted the Apple Mobile device service tool and then we have uninstalled and forced a reinstall of the Apple Mobile device USB driver. If at that point you're still having trouble getting it to show up, then the last thing I recommend is that you reset your trust settings on your iPhone.