
Loading summary
A
Alright, guys, so in this video you're going to learn about questions. Now, by the way, this isn't going to be a long video, but it probably could be one of the most valuable videos that you'll learn in sales. There's a really simple method. Okay? This is mastery. And I'm going to give it to you. How do you know? And by the way, I want to interrupt this real quick. Great salespeople are made not in a day, they're made day by day. And great salespeople, every day they're bringing new skill to the table, which is what you're learning right now. So understand when you're learning what I'm teaching you right now, you must implement this and make this a part of your new life. You must understand this. Like, like mastery. And so what is question mastery? I want you to write this down. It is when the client says, great question. No one has ever asked me that before. See, your competition isn't getting the clients to say that. And if you can do that, you can become dangerous. So I'm going to give you the formula on how to do this. And I want to tell you, ask great questions, get great answers. Ask bad questions, get bad answers, right? Don't ask any questions at all. And then don't be surprised when you're broke and you're out of sales. And then you tell everybody that it wasn't right for you when actually you never learned how to sell. So the questionability is everything. All right, so here we go. So number one, questions are the heart of the sell. I want you to write that down. The heart of every sell. The dominant buying motive, which we've talked about previously, which is what is most important to your client. I want you to write this down. What are my clients struggling with? You know your industry, right? Rule number one in business, don't ever let anyone else know your business better than you. All right, I want you to write this down. What is, before we get into questions, what is your product solve? What is your product or service solve? What does it solve for? I want you to write down what it solves for. And then I want you to write this down. What are my customers frustrations? What are they looking to become unstuck with? What are they, where are they stuck at? And then they need our product to get them unstuck. And then also what are they struggling with? What are they frustrated with? What do they, what do they want to gain? Do they want to earn more? And they're not stuck, but they're looking for an edge, to earn more. And that's your product or service. What does it do? What can they gain? And what can. What can they have a breakthrough with? What does your product do? So, so when you're asking these question, before I even ask a question, I know with my clients, I know what my product does, and I know what people struggle with. So I'm going to frame and write this down. Framing. I'm going to frame my questions to number one, uncover anything that I might be missing, and also uncover the answers that I want the customer to tell me. Understand this. A customer doesn't need to solve any problem until they openly admit that they have a problem. The best salespeople in the world, the best pros, the best communicators in the world can get clients to tell the other person what their problem is, which is saying, please help me find a solution for this. The worst salespeople in the world tell people what their product does and what all it solves. But the customer never openly admits that they even have a problem. You see the difference? Questions uncover these answers that we need to know that maybe we might not know without questions, but also that we already know exist, and we just need them to openly admit it and own it. Not in a bad way, just a good way. Like, hey, I'm struggling with this. Aha. Boom. What if we could fix this and this could happen and then that could be a bridge to get over that problem. And now your new life's here and you're earning X amount of money. Because that's why we're talking right now. Because that's what you want to do. If that could happen, what would that be worth to you? Everything, right? Okay, well, it's not going to cost you everything. It's only going to cost you 2500amonth and you'll have our new service, you see. Okay, now I'm going to give you kind of a formula here, which I said I would do. Please make sure you wrote down questions of the heart of the self, okay? You'll never understand the heart of the problem. You understand. Never understand what solution you know to give if you don't understand where they're stuck, what they're frustrated with, what they want to gain, okay? And so don't assume that, you know, write this down. Assume. Don't make an ass out of yourself. The beginning of assume is ass. Never assume that you think you know what's going on, okay? Be sure of it. Like a sniper, Dial in, take one shot. They'll openly Tell you just be ready to listen and ask good questions. That's what this is about. Okay, so questions convert the selling process into a buying process. Write that down. Questions convert the selling process. You go from selling to literally turning someone into a buyer just by asking questions. Okay? The more they can talk about what's wrong, the more they can talk about what they want to gain with you, with a specialist that has those answers, the more likely it is that you guys are going to do business, business together. All right, so questions convert the selling process into a buying process. Number two questions. Uncover facts. How important are facts? Super important. You need to know what's. What's going on, what's really happening. You got to get them to openly knit. Questions, uncover facts and motives for buying. Right? Like, you may not understand that somebody is wanting something that you would never know, or they might have a problem that you would never know had you not asked the right question, which I asked in the beginning. Are you asking questions that customer go, man, that's a good question. No one's ever asked me that before. That's the great. That's the great separator. Okay. All right. So write this down. Ready? Develop and ask questions. You're going to develop. This is your job. You're going to. By the way, I want you to understand. You're. You're a genius. You're an artist. Sales is art. Develop questions. I don't care what your manager taught you to ask. Learn that and develop better questions. Okay? Be better than those that teach you, which is. I'm teaching you now. My goal is for you to be 10 times better than me. Okay? Develop and ask questions that make the client. What did I say? Make. I'm going to make the client think about themselves. I don't want them thinking about my product for a minute. Okay? Most salespeople, they get it confused. They're trying to sell the product. They're trying to convince the customer they have the best product in the world. What I'm trying to do is get clients to think about themselves for a minute, and I want themselves to really think about the situation they're currently in. And is that really the outcome that they wanted? And if the answer is no, that that's not the outcome that they wanted. If I could produce that outcome, what would they do? Make a decision now with me. You got it? So develop and ask questions that. That make the client think about themselves. Make them evaluate new information, man. Imagine this. I don't have to persuade them to believe what I believe. I'M just going to believe it. But I might ask questions. That makes them evaluate and think about this new information in which I'm going to give them. That's it. Everybody's open minded. Never think that people might be stubborn. I've learned this. The most educated people, they're. They're hard to persuade, but they are open minded. They're open minded. So you use new information, right, to help persuade, to make them think. And you get them thinking also about themselves. Listen, the biggest thing that you can do, remember, logic is what we close people with, but we sell people with emotion. When you can get somebody emotional about something that they hate or they love, we can close them logically with facts of what our thing will do for them or what it will fix and what they can gain, okay? And then also get them to give answers or information. They can give answers or information which would be like facts in terms of how they would use our product and think about our product. Okay? So I'm going to read over this really quick develop and ask questions that make the client think about themselves, make them evaluate new information and get them to give answers, slash information in terms of how they would use or think about our product or service. So basically, if someone can get someone to tell them, like, I'm going to give an example, like, I sell coaching, okay? So I'm just going to use this very simply. Man, Andy, see, right now I'm waking up and I really don't have a routine. That's my biggest problem, man. My habits are junk. I know their junk. So I was thinking, you know, with your coaching program, if I had something that I could wake up every morning and instead of my mind, you know, leading me to be afraid and scared and don't take risks and don't believe in myself, but I had something that I can plug into, like your training literally for the first 15, 20 minutes of every day. I could literally brainwash myself to be unstoppable, to think I can take over the world, I can do anything. And then I could serve myself, my family, my clients and my whole life differently all day long, just by programming my mind first thing in the morning with your training program. And that was the reason why I wanted to reach out. Because right now I know that I have a missing piece and it's that I'm not starting my day off right. And so me using your coaching program, if it was as good as I thought it was, I just know that it could change everything in my life. My perspective would be shifted first thing in the morning when I wake up, if I can get the client to say something like that, basically, they've already envisioned themselves using my product. They told me how they would use it, and they've. And by the way, sometimes it's good, sometimes it's bad. Sometimes people say, well, Andy, at the end of the day, you know, honestly, if you're just telling me that if I wake up for 15 minutes in the morning and use your training, like that's going to change my whole life, I just don't think that that would happen. So what do I know? I know that that's how they see my product and my service right now, which means I need to. I need to have them see a different perspective. I need to frame my product, my service, differently than just waking up for 15 minutes in the morning. So I would do something different like this. Well, Andy, now I totally understand that. Listen, I don't think that you doing something in the morning would change your whole life every day. I think it could add to it. But the great multiplier, which is, I think why we're on the call right now, is you're not wanting to add to your life, wanting to multiply. Would you agree? You're thinking really big and you want a high roi. I think that you're in sales, and I think. And obviously you're an entrepreneur, and I think that your mind and your brain is super important. And we've learned this, like, your mental mindset determines how you think. That determines where your life goes and everything, right? It's the law of attraction. It's a secret. It's the law of manifestation. Everybody knows it's real that do what we do. And so I think that every day you're selling something, and when you're not selling something, you're looking for something to sell. And then when you're not looking for something to sell, there's this little window, and it's called training to get better. And I just think a guy like you has unlimited potential. I think there will never be a day in which I'll ever say the guy, like, he's maxed out. And so every day, if you could have something to plug into that could literally give you an edge because you're already doing well in life, okay? But you operate from a state of madness. You want to be the best, you want to be the greatest. You want to get better every day, progress over everything in your life. Being a father, being a husband, making money in business, physical shape, being close to God, whatever is important. To you. You just want progress in all those areas. Would you agree? So basically what I'm saying is that this isn't something you'll wake up in the morning. This is something that's going to give you that. Because you operate in a state of madness, give you that edge to make you have progress in your life every day, which makes you feel alive. And because a guy like you has unlimited potential, this is a perfect product for you. You see, I didn't just. I didn't. I didn't go against the grain and go like, hey, well, Andy, you know, waking up first thing in the morning, man, how you wake up in the morning is how your whole day goes. Dude, dude, listen. If he thinks using my product and service first thing in the morning isn't the best thing in the world. Don't press and hard sell that. Don't try to get him to sway. Go find. Look, I would say this. If you can't go into the front door, go to the back door. If you can't go to the window, go through the basement. If that didn't work, just drive. Drive the dang car through the house, okay? You're going to find a way to get in there. Just be creative. I see too many people trying to force something just one way, right? Like, no, I need this guy to see that when he wakes up in the morning, the first thing that he does is everything. No, dude, that's not how he wants to be sold. He just told you that. And so questions, unveil that. It uncovers that. And now it allowed me to sell. Like, I just showed you a great example of how to do it. Okay? Now I want you to write this down. Create questions that are different than the ones that your competitors ask. So I want you. I'm going to give you a little homework right now. I want you to write down three questions that you think that these. My competitors ask these three questions. These are three commonly asked questions that uncover information. And then I want you to rewrite those. I want you to redevelop those questions, and I want you to make it different. I want your language to be different than anyone else. If somebody went to whatever you do or called whatever you do, and they talk to 20 other people that in your industry, when they talk to you, do you sound different than all the other ones? Even though the product or the commodity may be the same, do you sound different? Because if you can do that, you win. That's it. And so not in just your language and the way you speak, but the way you ask questions, which is what we're doing now. So what's the top three questions? And I want you to rewrite those, okay? To get better information and to sound different. All right, the next one. You ready? By the way, this isn't a long video. We're wrapping this up. I want you to write this down. I want your client to be impressed and engaged by your questions. Can I ask you a question? Have you ever looked in someone's eyes and when you did something or said something, you could tell they were impressed? That's what I want. Have you ever said something or done something and you've looked, and clients really engaged? Have you ever looked over and you said something, and they're like, yeah, yeah, yeah. And you're like, oh, yeah. Oh, yeah, baby. Momentum. We're going. Or you ever looked over and you said something? The client's like. And you're like, they don't care. No, they don't care. You're just not any good. They probably had the last pitch, the same as the pitch you're giving them now, which is why this is a great separator. You got me? Okay, so remember, write that down. I want your client to be impressed and engaged by the questions you ask. The rest will take care of itself. Just make sure that those things happens. All right? Now I want you to write down these two things. Ready? One, two, three. Here we go. Number one, you got to be the best in the world at asking questions. Number two, you got to be great at creating valuable dialogue. Listen, don't speak to speak. Don't use words to use words. Remember, you're a sniper. When you put that bullet in the chamber, make sure that you hit the bullseye every time. Okay? Kill shot. Use your words. Make them count. Advance the self forward. Make a difference. Everything that you say matters. Don't use dead words. Kill that dead space. Listen more, talk less if you need to. Right? That's what the grades do. Number one, ask questions. Number two, create valuable dialogue. And number three, just engage with them. Great questions. I always learned this when I was 18 in sales. People don't care about how much you know until they know how much you care. I know you heard it. I feel like sometimes we hear these sayings and we just. We know them, but we don't live them. It's one thing to learn it. It's another thing to. It's another thing to learn it. It's nothing to live it. I want you to think about what you've learned. Do you use Daily in application. Okay. This video on questions is priceless. This video may be a video that you may need to watch 50 times. It's totally cool. It'll change your life. One video can change your entire life. Now, as I go through each one of these videos, I'm covering tiny little key components, right, that make you the best in the world. I said earlier, there's two things that the most competitive, you know, people in this world do. Number one, they never let anyone know their business better than them. If you're in sales, I'm teaching you how to become the world's best. Number two, try to figure out how to kick your own butt every day. I want you to think, if your competition set up a company across the road that did the same thing you did, how would they take you out? How would they take your sales? How would they take your customers? How would they put you out of business? And I want you to fix those holes. And that's the secret. That's why we're training right now. That's why we're becoming the best and, you know, the cool thing in the world. I wish I could tell you that the entire world was out there training right now, and they wanted to come after you and crush you. But that's not the facts. The facts is everybody's mediocre, everybody's complacent, and everybody has mediocrity crawling all over them. There has never been a better time in the history of the world to train and become great. Feel so good about these next few years. I feel like some of you that are watching this right now, you're about to go to a new level, one that you've never been to before in your life. And I believe in you. So I'm teaching everything I have. I'm pouring my heart out to you, and I want you to learn this, and I want you to become great at it. I want you to be the standard in the industry that you're in that everybody talks about when they talk about greatness. That's it. So, guys, master these questions and you'll kill it. I'll see you in the next video.
Podcast: Andy Elliott's Elite Mindset Motivation and Sales Training
Episode: After Closing 25,000+ Sales, The SECRET to Closing MORE Deals in HALF the Time
Host: Andy Elliott
Date: August 29, 2025
In this high-energy solo episode, Andy Elliott draws on his vast experience and passion for sales to deliver a concise masterclass on the art of asking great questions. Elliott dives deep into why mastering questions is the hidden engine behind high close rates and rapid deal cycles. He shares actionable frameworks, tips, and mentalities designed to help sales professionals—regardless of tenure—stand out, engage clients, and drive results. The episode's core goal: teach listeners how to become "dangerous" in sales by asking questions that illuminate true client needs and make the competition fade into the background.
Questions as Sales Heartbeat ([01:10])
Andy emphasizes that "questions are the heart of the sell." He underscores that great salespeople distinguish themselves by the quality of their questions, not just their product knowledge.
“Ask great questions, get great answers. Ask bad questions, get bad answers, right? Don’t ask any questions at all, and then don’t be surprised when you’re broke.” — Andy Elliott [01:24]
Question Mastery Defined ([02:05])
True mastery is when a client says, “Great question. No one has ever asked me that before.” Achieving this means you're playing at an elite level above your competition.
Don’t Assume—Discover ([04:30])
Before asking questions, thoroughly know what your product solves and where clients are “stuck,” “frustrated,” or seeking to “gain an edge.”
“Rule number one in business, don’t ever let anyone else know your business better than you.” — Andy Elliott [04:45]
Framing Questions ([06:00])
Frame your questions to not only uncover unknowns but also to lead a client to self-realize their problems and needs. That self-admission is what opens the door for genuine solutions.
From Selling to Buying ([09:35])
Asking the right questions shifts the experience from a “selling process” into a “buying process.” The more clients talk about what they want or need, the more likely they are to buy.
Questions Uncover Motives & Facts ([10:20])
You must reveal both factual circumstances and emotional motives. Sometimes, clients disclose critical information only when prompted by unique, thoughtful questions.
Be the Artist ([12:05])
Sales is an art, not a script.
“I want you to understand. You’re a genius. You’re an artist. Sales is art.” — Andy Elliott [12:10]
Move Beyond Company Scripts ([12:25])
Learn the baseline but then develop your own superior questions. The goal is to make clients reflect on themselves—not your product.
Selling with Emotion, Closing with Logic ([14:15])
Get customers emotionally invested by helping them articulate what they love or hate, then close them logically with hard facts.
“If you can’t go into the front door, go to the back door. If you can’t go to the window, go through the basement. If that didn’t work, just drive the dang car through the house.” — Andy Elliott [21:10]
Redesign Standard Questions ([22:00])
Identify the common industry questions and rewrite them. Make sure your language and approach sound unique, so clients are engaged and impressed, not bored by another typical pitch.
Aim to Impress and Engage ([24:35])
Your questions should leave the client visibly engaged and impressed. That’s your signal you’re building momentum and separating yourself from average competitors.
Be the Best at Questions ([25:40])
Create valuable dialogue—make every word count.
Engage deeply, showing true care for the client's needs.
Live What You Learn ([27:20])
There’s a gap between knowing and living. Elite performers live these principles daily.
Outwork and Outthink the Competition ([28:30])
Continuously train and never let your competitors know your business—or your weaknesses—better than you do.
On the difference between good and great:
“A customer doesn’t need to solve any problem until they openly admit that they have a problem. The best salespeople in the world... get clients to tell the other person what their problem is.” — Andy Elliott [07:05]
On not assuming:
“Don’t make an ass out of yourself. The beginning of assume is ass. Never assume that you think you know what’s going on.” — Andy Elliott [08:05]
On living your values:
“People don’t care about how much you know until they know how much you care. I know you heard it... We know them, but we don’t live them.” — Andy Elliott [26:45]
On the opportunity in today’s world:
“There has never been a better time in the history of the world to train and become great. The facts is everybody’s mediocre, everybody’s complacent, and everybody has mediocrity crawling all over them.” — Andy Elliott [29:55]
This episode is a rapid-fire, motivational guide for sales professionals and leaders keen to elevate their closing skills by focusing on what really matters—engaging prospects with world-class, personalized questions that drive results and close more deals in less time.