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A
I'm sitting there with my wife, and I asked this guy, can my wife sit in this Ferrari? And they're like, oh, I can't find the keys. And so my wife sits in this Ferrari next to it, right? Yeah. And she goes, you know, I kind of like this one because it was unlocked. And I go, hey, can we get the keys? And he goes, it says it's sold. I said, well, is it sold? And she goes, if this isn't sold, I'll just buy this one. No. He goes. He goes, if it has a sold sign on it, most of the time they're sold. So I don't know, but let me check with my manager on Monday, bro. It's like a Friday. I walk out of there, and I call Bradley, and I'm like, hey, Brad, who'd you buy your Ferrari from? And he sends me this guy's number. Yeah, Nick. Yeah. And I call Nick, and Nick goes, I've got the same Ferrari. I'll ship it down to you right now. And I go, done. And Jackie goes, well, wire him the money. Monday. We get a call, and the kid goes, hey, I want to let you know the Ferrari is not sold. Somebody put a for sale sign in. It wasn't even sold. Why couldn't he have walked over and just done like. Guys, listen, I know there's a cell sign in it, but it ain't off the lot. Give me a minute.
B
Yeah, let me go check.
A
Give me a minute. Okay. I might need to pull some strings. I don't know. But, ma' am, if you just told me that you would take this car if it wasn't sold. Give me a second. I'm going to war. Dude, everybody's so casual now.
B
Yes.
A
Hey, guys, what's going on? It is Andy. I'm here today with my boy, Eric Klein. I know you guys have seen him a lot. With me today, I'm going to be dropping mad value. Matter of fact, I asked Eric to drop mad value. I was talking to him. We were kind of role playing back and forth about sales objections that people get. Now, Eric, I'm from a couple different industries, and Eric's from a couple different industries. As we're going back and forth, we really isolated the top three objections. I'll say the top three toughest objections that people get. So we're out at our house. We wouldn't plan on shooting this. And I was like, you know what? Let's make a video for all the salespeople, for all the leaders on the top three toughest Objections. Now, Eric Klein, me and you are close a lot. You were really in the wholesale industry with real estate big time, right?
B
Yeah, yeah.
A
Built one of the biggest call centers in the world, building another one, doing some pretty crazy stuff. We're together every month, so I know you guys will see them a lot. But let's drop some mad value for all the sales pros out there.
B
I know you got some tricks. Let's listen, at the end of the day, if you're watching this, you're more than likely in sales. And it's a, it's an industry where there is no cap. So if you're thinking about getting in sales, like this is the time, like now, yesterday, you want to be doing this. And I, over my 15 years of doing this, millions and millions of dollars. Listen, I've been able to put a financial fence around me and my family through sales.
A
Yeah, that's right.
B
So I owe everything to this industry and I want you to have the same thing. But I see it time and time again where, whether you're doing it in person or over the phone, I know you do a lot of stuff in person. My entire career has been over the telephone. And, and the three things I see people constantly messing up is you wait to the very end of the conversation knowing damn well you're going to get an objection saying let me talk to my spouse. Right? If you've done the proper rapport building fact finding at the very end, you're going to, you're going to get, let me think about it, let me talk to my spouse. Not right now. Maybe a money objection. And in my opinion, why wait to the end to have those conversations like I live and die by this five step sales process. Right. It's just, I know in the beginning, intro to fact find, you can intertwine them how you want, but there's always five things that I always want to cover in every single presentation that I get myself into. Step one, I want to set very clear expectations about what's going on. Once I go into step two, that's really the fact finding. Why are you sitting in front of me, Andy, wanting to talk about solar or new roof or me buying your house? I got to figure all that out. I got to figure out whether or not he's married. Is there another decision maker? Right. And if you just go through this and ask a bunch of questions, you're not going to get the answers you're looking for. The, the, the person's going to shut down. But if you understand how to build that rapport. And you ask the right questions, like a normal conversation, right? They don't understand why I'm asking the questions. But if I'm asking you, hey, Andy, how long have you been married? You know, 20 some years. That's awesome, man. I'm at 13 years. How the heck do I get from 13 to 21 years of marriage? Andy. Now I'm asking him this. He thinks we're just sitting here bullshitting. And I am genuinely interested in Andy, how long he's been married. But he, he's told me he's married. Bam. I know there's another decision maker in this scenario here. Now he's going to. I ask him, how long have you been married? He's, you know, and right now he thinks he's giving me advice. I'm asking him, how do I get from 13 to 21?
A
Yeah, you're probing for information, right?
B
But it's at the very end. I know if there's any bit of doubt Andy can leverage, let me talk to my spouse or let me think about it, right? But in the conversation, if I'm asking Andy questions like, hey, I'm out here looking at your roof and it looks like you're due for a new roof. Andy, how long have you and Mrs. Elliot been thinking about this yet? I'm asking questions, I'm downloading data, right? It's all data that I'm going to have to use. So I say I'm loading the clip up, getting ready for the end. Because any objection Andy gives me, as long as the, the conversation that I've had is a right for the end, for the very, very end, that's where the dance happens. That's where the close happens. That's where all the money is made. But if I go into the dance unprepared with the moves that I have to make, there's just no possible way I'm going to be able to close the deal down. If he says, let me think about it, and I've asked the right questions. I know how long him and his wife have been married. I know how long they've been thinking about it. They've gotten three quotes. All of this. It's simple to have the conversation of, Listen, Andy, I completely understand you're saying you want to think about it, and if I were in your shoes, it's something that I would probably say. But you told me here in the last 45 minutes of us talking together, that you and your wife have been thinking about this for the last six months. You've had multiple people come out to the property and you guys have already made your mind up. You're getting a new roof. You've already made your mind up. You're getting solar. While I have you here today or you have me here, why go through another quote? You guys know you're getting a new roof. What can I do here with you today to make sure you don't have to have another one of these conversations. But again, if you don't ask the right questions, you can't even have that conversation.
A
And I'm going to give a curveball here. I would say something along like, because I like to play here, I'll say something like, hey, hey, hey, I totally understand, but however, sharing the information that you had, being in your shoes, Right?
B
Yeah.
A
You got three quotes. You're already well educated. If one of those quotes would have made sense, you would have already pulled the trigger. But something wasn't right with the deal. I'm not sure if it was. The deal was right. But you didn't like the person. I'm not sure. But you kept going. Because I know when something's right, you do it. Am I right?
B
Yeah, yeah, yeah.
A
I mean, that's right. And so, you know, like, so doing it. People always say, hey, I totally understand. And if I was in your shoes, I'd do the same thing. Or I totally understand and I felt the same way. I'd say something along the lines, I says, hey, I totally understand what you're saying, but however, knowing all the information that you know, you know, you don't have to feel that way. You don't have to feel the way. Because look, you've been married 21 years and the fact is you need to talk to your wife. Look, you guys have talked for 21 years about it's right to save money.
B
Yeah.
A
Am I right?
B
You already know what she said.
A
So if you weren't saving money, then we would call mama and be like, hey, we're not saving money. What do you think? Because it feels like the wrong thing to do. But being together for 21 years, if you are saving money, then you guys have talked about saving money for 21 years. You already know she's on board.
B
Yeah, yeah, right? 100%.
A
It's like, you see how you can spin it and what he said is right. But I wanted you to feel both sides that, like when you're learning sales, there's many different roads that lead to a sale. And I want to tell you something that you did. I liked. He said he's going to gather intel early. Right. He said, the first 90% of the time, you. You're building rapport. You're making them fall in love with you. You're gathering data, you're uncovering these stones. But no money exchanges hands in the first 90% of the time. He said the last 10% of the time is when you collect 100% of the money.
B
Yep.
A
And he said that's when you're getting ready for the dance. And the dance to him is when we're going to ask for the sell. And you want to have asked enough questions and you want to act like I always say, like, hey, it's no big deal. Oh, like, how do I do this? And it's not like, how do you do that? It's like everything that you ask, it's no big deal. It's like nothing has a motive to it.
B
Yep.
A
So as you're asking them questions, every little thing that you say, you're like, oh, take that. I'm going to put that in my pocket.
B
You're going to use it.
A
I'm going to take that. And he said, loading the clip.
B
Yep.
A
And so it's two exact different set of words, and it's all the same. And he said, hey, I totally understand, and I feel the same way. That was his way. I told him, I feel the same way. That's creating, like, I get you. I said, hey, I totally understand. However, I don't understand why you would feel that way, because I understand that people would feel that way had they not done any research or this might be the first day in the market, but you've done a lot of research and you've been in the market and you've been married 21 years, you know, so, like, I understand how you'd feel that way had you not done any of that. But look what all you did. You see, I'm going to take him a different way. Do both roads get us to a close? Yeah. Yes.
B
Yeah.
A
Yeah.
B
So in the years to do, listen this. You've been in sales how long?
A
Hey, guys, Sorry to interrupt the video. Every day I have people text me to say, andy, how can I make more money? And the number one thing that I hear is, Andy, I don't want to quit my job and go into this industry that says it'll pay more money because it's too risky. So my buddy here, Eric Klein, is literally teaching wholesale real estate how people can keep their job and make low to six figures to. To mid six figures part time, virtually from Anywhere in the world. If you're watching this right now and you want to be close to me and you want to make this kind of money he's telling you about. And by the way, full time, you can earn seven figures plus. So if you're watching this and you're like, dude, I need to know this. I want to make money like that. Whether you're a risk taker or you want to play it safe, just make mid six figures. I'm cool with that. I really don't care. Guys, text the number below right now. We've been looking for your way out. You want to earn the money you've been wanting to earn. This is it. Text the number below. Let's get back to the video. 20 years. I mean, we've both been in most of our life.
B
20 years. 15 years, right?
A
Yeah. But most of our life, me and him have all been in. But I only said that because I wanted you guys to understand the, the value of studying. Like what we're doing together.
B
Yes.
A
Is to. Is to be armored where if that way doesn't work, you can go this way and you can go this way.
B
And you know, the only fact I was. I was getting ready to make is whatever industry you're in. Like, there are levels to this. Yeah, there's levels to it. I talk to people all day long that are in sales, but they are literally living paycheck to paycheck.
A
Yeah.
B
They're broke. I talk to people that are. Are getting by. I talk to people that live a good life. And then I talk to people that absolutely crush the game. We're all talking to the same people. Right. It's. What are you doing to perfect your craft?
A
That's right.
B
Like the word tracks.
A
Yeah. They don't have the rich salespeople, don't have the golden customers.
B
No.
A
They got the golden game.
B
Yeah. I. One of the things that I like to do, I mean, I've been building teams for 15 years, is I've always been on the front lines with all my teams, all of them. Even when I had the company I was getting ready to exit for over $100 million. I had over 100 guys in my call center. And I would, I would go and sit in the cubicles with my fronters, my appointment setters, not my closers. I would go in there and sit in between in a cubicle with them and just all. Just grind with them all day long. And the there, I think too many leaders out there in the sales world that are trying to lead sales Teams, they get it twisted how you know, if you're on the front lines, they're going to respect what you say. Your team, I absolutely know, respects everything that you say. You're in the trenches with them every day. Every day. And I think too many people try to step out of their businesses and it just crumbles. The shit.
A
Yeah.
B
Right.
A
Every day.
B
I know we kind of went on a different spin here, but at the end of the day, if you ask all the right questions when it's appropriate, don't list them all off at once. You got to understand how to intertwine these questions or the person will shut down on you. But if they think you're having a normal conversation, but there's, there's, you're getting substance, you're getting information out of them that ultimately helps you at the end closing the deal, I promise you, you're going to make more money.
A
Yeah. And it's like a bank account. Deposit withdrawal. Yes, deposit withdrawal. Because if you keep withdrawing out of the bank, eventually going to run out of money.
B
Yeah.
A
And so like what he's saying is, you know, you kind of compliment them, you talk about something and then you know, you can withdraw.
B
You.
A
Right. And then you throw a deposit back in and then withdraw.
B
Yeah, yeah.
A
And then eventually it's like, it's not again like you're hammering them for information.
B
So they don't shut down.
A
Which is basically sounds like an AI questionnaire. 100%, you know, how long you been in the market? Have you had the chance to drive one of these yet? Who's this going to be for? For you and your wife? You plan on financing or paying cash? Do you have anything to trade in? Yeah, I'm just giving an example. And they're like, okay, I shut down.
B
Yeah.
A
And so he's just saying deposit withdrawal, which is good. And all you're doing by all these front loaded questions that are really flying under the radar like a drug plane, like they're being unnoticed, is that it's making you weaponized.
B
Yeah.
A
To be a master closer.
B
Yep. I need to, you know, and here's just an example of I need to think about it. It's like if you go into that conversation, this is putting it into perspective. If you don't, if you don't have the right information, you haven't asked the right questions. And if I ask Andy, you know, he, he says I need to think about it and I have nowhere to go with it. And this is probably how most of you sound. The only thing that you can say is, well, Andy, what do you need to think about? Like that you have nowhere else to go.
A
Yeah.
B
In that situation. Or let me talk to my spouse. If you haven't asked the questions, the only thing that you can say is what do you need to talk to him?
A
And then you're dead. And by the way, I need to think about it is a smokescreen.
B
What they're, they don't like you, trust you or want to do business with.
A
Yeah. And I like to multiple choice people.
B
Yeah.
A
Right. So it'd be like if I was sitting there in an office. And by the way, it's like there's different points where someone says they need to think about it. When I was in automotive sales and I was young, if I was outside on the lot and I'll show someone the car, I'd be like, Eric, you said you love the way it drove. You know, obviously I looked at you and your family while we're driving. You guys seem super excited. Sits higher off the ground. Looks like it's going to fit into the price range we're looking for. Know if I can get the deal right? Would you be happy to take it home, Andy? I need to think about it, Eric. Of course you need to think about it. I haven't given you enough information not to think about it. What I would like to do is give you a quick five minute proposal of all the numbers so when you go home, you truly have something to think about. Would that be fair?
B
Move. Move the cell.
A
So then I'm going to advance the cell inside an office.
B
Yes.
A
Now I'm in an office. Right. And let's say the, the papers, you know, the proposals out, the numbers are on the table.
B
Yep.
A
So now it's not like I need something to think about. They truly have the numbers and then there's a price, a payment and a trade in. Right. And so they're looking at it and they're like, you know, Andy, I don't know, can we get a copy of this? We're going to go think about it. And then sales people like, oh, you know, they lock up and I say, hey, I totally understand. I've been doing this for a long time, Eric. And when someone says they need to think about it, what I've learned is that there's something concerning them within the numbers of the deal. Right. It's one of two things. Either number one, you don't like the vehicle.
B
Right.
A
But obviously we wouldn't have made it this far if you didn't like the Car. I know you love the car, right? So it leads me to believe that it's the second part, that there's something concerning you, Eric, within the numbers of the deal, what is concerning you the most? Is it the price, the payment, or the trade one? Which one?
B
Get to the bottom of what they're.
A
Yeah, you got a multiple choice. You got to say what is concerning you within the numbers of the deal. What I've learned, I've been doing a long time. Something. When they say they think about it, something's concerning you. Is it this one, this one, or this one? Which one? And they're like, well, it's really the payment. I totally understand. Let me show you how affordable your new vehicle is. Turn it around, go into a payment.
B
Close.
A
See, we took them from I need to think about it to now. We turned it into them voicing what it really is. Because when they say they need to think about it, there's really something that's irritating them. 100 or some untrust. And even if they don't like you, the fact that they're requesting some information and you're still going to provide a service, they still would do it if it felt right.
B
Yeah.
A
So you just need to get them to expose that.
B
Couldn't agree more, man.
A
Yeah.
B
You know, there's levels to this shit.
A
Y' all, but did you hear the word tracks?
B
Yes.
A
It's like the whole key in sales is that. Anybody watching this right now? We haven't given any specific. Hey, this is only for these industries.
B
No.
A
Write down what your industry is. Write down your top five objections that you're getting every week on the phone, ones that you're just hearing all the time. And I want you to go find, okay, the top three ways that sound super smooth to overcome each other. Objection. That would be five objections. Three different ways for each one. And memorize them.
B
Yep.
A
And literally, like, memorize them where, like, you can say in verbatim, you know, that alone, that.
B
That one tip right there. And really there. There probably is only four or five real objections.
A
Yeah.
B
If you think about it, I know a lot of you probably think there's a hundred of them.
A
Yeah. But you said money, wife. You know, think about it.
B
Yep.
A
Maybe it could be. I need to get another estimate.
B
Yep.
A
You know what I'm saying? Something along those lines.
B
Competition.
A
Yeah. Those are the. I mean, the main ones that come up all the time. Right. Master them and change them. People say things like, I'm six months out. You know what I'm saying? And by the way that's when you need to understand your market really well. You know how I totally understand that you want to wait six months to build your home. However, home supplies, we see them going up 13% per month. I mean, so the fact is that if we did that, you can only imagine that that would cost more money. Would it make more sense if we could secure. You'd be spending less money today. Right. It's like you're reminding them the six month out isn't always good. Hey, I'm going to wait six months out. What we've learned is that resale value on vehicles is the highest it's ever been right now. Okay. A little birdie told me that nada is on a nosedive down into a crash. And if the fact is, if your car is worth X amount right now, and it was worth 60% less, and four months would have been worth the four months to wait. Well, what if we could do it today and I get you all the money for your trade, but I don't set up a first payment for 90 days.
B
Yeah.
A
And you can get all the money for your trade in. Plus we push your payment out. You gotta just. No, but like, you gotta just, you gotta move. Because people sometimes, I don't know, man, I think they want to say no even though they mean yes. It's like a woman.
B
Yeah, it's like a one.
A
My wife, if she says no, it means yes. Not all the time.
B
Most of the time.
A
And.
B
And they. A lot of people have a hard time making a decision for themselves.
A
Yeah.
B
What they know is good.
A
Well, and then they also don't want to fall into your lap and think they made a quick, fast decision. Sometimes I think, sometimes I think we got to be good because people want to say no just even though they don't want to say no. And then they want us to make them feel good about it. I mean, who doesn't want to feel good about buying something?
B
I agree. Couldn't agree more, dude.
A
I do it myself sometimes. And I catch myself saying, I don't know. And I'm thinking, dude, I just left my house, drove two hours to come.
B
Buy this thing, knowing damn well I wanted it.
A
And then I got the jackass salesman going, well, okay, well, here's my card. And I'm like, man, I'm trying to buy something here, man. Can you do a little better of a job?
B
So I walked in, right? Yes. I walked into Sunday, this Sunday. I walked into Rolls Royce here in Scottsdale. And I 100% was there. To buy a car?
A
Yes.
B
But I had two calling ins, and the night before, I was in Fort Lauderdale, so I ended up googling it while I was in Fort Lauderdale. It. It was two Cullinans in Fort Lauderdale because I clicked on an ad.
A
Hey, guys, sorry to interrupt the video. Every day I have people text me to say, andy, how can I make more money? And the number one thing that I hear is, andy, I don't want to quit my job and go into this industry that says it'll pay more money because it's too risky. So my buddy here, Eric Klein, is literally teaching wholesale real estate how people can keep their job and make low to six figures, to mid six figures part time, virtually from anywhere in the world. If you're watching this right now and you want to be close to me and you want to make this kind of money he's telling you about. And by the way, full time, you can earn seven figures plus. So if you're watching this and you're like, dude, I need to know this. I want to make money like that. Whether you're a risk taker or you want to play it safe, just make mid six figures, I'm cool with that. I really don't care. Guys, text the number below right now. You've been looking for your way out. You want to earn the money you've been wanting to earn. This is it. Text the number below. Let's get back to the video.
B
And I forgot it wasn't in Scottsdale. So I didn't notice it until I got to Scottsdale. I pulled up in my Rolls Royce. I was going to trade it in. I was going to leave there with a call in it. And I walk in, there's two guys sitting in their offices, and they said, we'll be be with you in a minute. And one of them comes out, and he goes, how can I help you? And I literally pull my phone out, and I said, you guys got these two cars? And I was like, this one and this one? I like this one more, but I'm okay with this one. Can I take a look at him? And he goes, that ain't our store. And I was like, what do you mean it ain't your store? He goes, I don't know where that's at. I literally didn't know until I got there. And he was like, yeah, that's. That's in Fort Lauderdale. And I'm like, oh, damn. I was in Fort Lauderdale last night, and I was googling Rolls Royce Colonens. So when I got here, and he goes, yeah, but I tell you what, I'm going to give you my business card. Let me know if there's anything else I can help you with. Dude, I was there to buy a car. I'm like, I left there so pissed off. I'm like, this dude does not like money.
A
The guy didn't even try. He would try to say, hey, man, look, I know. That's cool. You're not driving one of those. Now, why did you like that, dude? You know, like, look, I mean, obviously you pulled it up on your phone. You're in Florida. What did you see that made you want to look at this? It's like, how about we do a little bit? Well, really, what I want is, I want a bigger suv. I've got my kids, I got my family. I. So, look, it doesn't got to have a Rolls Royce on the front, right? You just like nice stuff, right?
B
I wanted to buy something.
A
I know, but it's like, yeah, you know, I do like nice stuff, dude. I got stuff that's a better buy than a Rolls Royce. You don't have to spend all that money. And plus, the maintenance are hell on it, bro. I got something that's better that the maintenance ain't hell on, and it's a better bang for your buck. Let me show you this. It's like. It's like, dude, the guy sitting there saying, please take my money. I had to start this conversation somehow.
B
Yes.
A
So I said, got one of these. And he's like, nope, get out of here.
B
Handed me his business card.
A
It's like, you almost have to. And just say, I don't know what I'm doing. Can you please guide me?
B
Yes.
A
Because if you don't, they just don't do their job. Dude, I was sitting there with my wife when I bought her Ferrari for Mother's Day. No lie. I'm sitting there with my wife, and I asked this guy, can my wife sit in this Ferrari? And they're like, oh, I can't find the keys. I'm like, okay, yeah, okay. We're waiting on our Lamborghini to get serviced. We walk back around an hour later, and I go, hey, can you see if you can find these keys? My wife wants to take this Ferrari. No light. Listen, listen, this is crazy. We can't find the keys. And so my wife sits in this Ferrari next to it, right? Yeah. And she goes, you know, I kind of like this one because it was unlocked. She goes, I like this one. And I go, hey, can we get the Keys. And he goes, it says it's sold. I said, well, is it sold? And she goes, if this isn't sold, I'll just buy this one. No, listen. He goes. He goes, if it has a sold sign on it, most of the time they're sold. So I don't know, but let me check with my manager on Monday, bro. It's like a Friday. Not. And listen, anyway, so here's what happens.
B
He's hopping car to car, tried to buy one, bro.
A
We're sitting in it, trying to spend a half a million bucks.
B
Yay.
A
No, but listen, this is so funny. I literally get. I walk out of there, and I call Bradley, and I'm like, hey, Brad, who'd you buy your Ferrari from? And he sends me this guy's name. Yeah, Nick. Yeah. And I call Nick, and Nick goes, I've got the same Ferrari, right? And. And I'll.
B
I'll.
A
I'll. I'll ship it down to you right now. And I go, done. And Jackie goes, well, wire him the money. We walked out of there. Monday, we get a call, and the kid goes, hey, I want to let you know the Ferrari is not sold. Somebody put a for sale sign in. It wasn't even sold already.
B
Dude. I'm like.
A
I'm like, bro, why couldn't he have walked over and just done like. Guys, listen, I know there's a cell sign in it, but it ain't off the lot. Give me a minute.
B
Yeah, let me go check.
A
Give me a minute. Okay. I might need to pull some strings. I don't know. But, ma' am, if you just told me that you would take this car if it wasn't sold. Give me a second. I'm going to war. Dude, everybody's so casual now.
B
Yes.
A
So anyways, guys, talking about overcoming objections, ask early information, deposit withdrawal, like a bank account, right? Don't just drill them, but make sure that you ask the right questions. Objections at the end. You know, there's a couple things. If people like you, they'll listen to you. If they believe you, they'll buy from you. You guys know the stuff. Like. Like, they gotta like you, right? People, look, the biggest relationship killer is that relationships kill objections. If you can't make it a relationship early on, there's usually going to be an objection. So, like, listen, believe, buy. That's the deal. And then, you know, take your top three top five objections in your industry, write them down, and. And that's it. And by the way, if you're watching this and Eric runs a Massive wholesale real estate industry. His guys making $100,000 a month, working from everywhere around the world. Yeah, how he does it, I'll let him explain that. But you guys are welcome to text if you want to connect with Eric. Right? You guys see the number on the screen? It's very simple. This is Eric Klein, good buddy of mine. He's in our brotherhood. We're super close. He's building a massive company. He makes guys lots of money. But we just, we've learned that sales and leadership will get you rich. The cool thing about what he does is that none of his stuff is face to face. No, it's all done over a telephone. And you can literally do it virtually from anywhere in the world. Crazy.
B
Got a guy in the Netherlands making money.
A
Yeah. Yeah. So it's like, it's like if you want to know how to do it, if you're interested in it. We do events all the time. Our event coming up next month is already sold out, but we do do them all the time. So you guys can text, hey, when's your next event? Or you can get together with them. He has courses you can take that'll teach everything. But anyways, you guys see the number on the screen, Shoot him a text. Eric, appreciate you, man. Good time tonight. We just wanted to wrap about sales a little bit so you guys can get interested and maybe leveling up. If you're in sales already or maybe you dive into sales and you get in or maybe even switch in industries. And by the way, your industry, you.
B
Can do this part time, part time, full time, anything.
A
Yeah, I was gonna say you could be doing it, you know, like where you already have your job, but you want to do what he's talking about part time and learn it. And then when your part time's money making more in your full time money, you can change.
B
Yep.
A
So love you guys. Have a blessed day. We'll see you in the next video.
Podcast Summary: Mastering the 3 Deadliest Sales Objections | Andy Elliott
Podcast Information:
In this enlightening episode of Andy Elliott's Elite Mindset Motivation and Sales Training, Andy Elliott teams up with his close associate, Eric Klein, to delve deep into the art of overcoming sales objections—the most formidable barriers salespeople encounter. Focused on empowering both novice and veteran sales professionals, the discussion zeroes in on identifying, understanding, and effectively countering the top three sales objections that can make or break a sale.
Andy and Eric kick off the conversation by emphasizing the significance of recognizing the most common objections that stand in the way of closing deals. Through their years of experience across various industries, they've distilled these challenges into three primary objections:
Andy introduces the objection with a personal anecdote involving the purchase of a Ferrari, illustrating how vague objections can hinder the sales process. He recounts a situation where his wife expressed interest in an unlocked Ferrari, leading to a series of communications that ultimately fell through due to inadequate handling of the objection.
Andy Elliott [25:14]: "And then I call Nick, and Nick goes, I've got the same Ferrari. I'll ship it down to you right now. And I go, done."
This story sets the stage for discussing how unaddressed or poorly managed objections can lead to lost sales opportunities.
Eric elaborates on this objection, highlighting that it often signifies deeper uncertainties or the presence of another decision-maker in the purchasing process.
Eric Klein [02:22]: "The three things I see people constantly messing up is you wait to the very end of the conversation knowing damn well you're going to get an objection saying let me talk to my spouse."
He underscores the importance of uncovering such dynamics early through strategic rapport-building and fact-finding.
Both hosts agree that financial hesitations are prevalent and need to be addressed with transparent and tailored solutions.
Eric Klein [07:55]: "You've been in sales how long?"
This leads into a discussion about understanding the client's financial boundaries and presenting flexible payment options to alleviate concerns.
Andy and Eric delve into actionable techniques to effectively counter each objection, ensuring that sales professionals are equipped to navigate these challenges seamlessly.
Eric emphasizes the necessity of probing for information throughout the sales conversation to anticipate and mitigate objections before they arise.
Eric Klein [05:12]: "I know there's any bit of doubt Andy can leverage, let me talk to my spouse or let me think about it, right?"
By integrating questions naturally into the dialogue, salespeople can uncover potential hesitations and address them proactively.
Drawing an analogy to banking, Andy explains this method as a balance between engaging the prospect and gathering essential information without overwhelming them.
Andy Elliott [13:43]: "It's like a bank account. Deposit withdrawal."
This approach ensures that the conversation remains fluid, allowing for the extraction of valuable insights while maintaining the prospect's comfort.
One of the standout strategies discussed is transforming vague objections into specific concerns that can be directly addressed.
Eric Klein [16:34]: "What is concerning you the most? Is it the price, the payment, or the trade one?"
By pinpointing the exact issue, sales professionals can tailor their responses to resolve the client's specific hesitations effectively.
A recurring theme throughout the episode is the critical role of rapport in overcoming objections. Both hosts agree that establishing a genuine connection fosters trust, making prospects more receptive to solutions.
Andy Elliott [13:07]: "I would go and sit in the cubicles with my fronters, my appointment setters, not my closers."
Eric echoes this sentiment, highlighting the importance of leaders staying engaged with frontline teams to better understand and address sales challenges.
Andy and Eric advocate for rigorous preparation, encouraging sales professionals to identify their industry's top objections and develop smooth, memorized responses.
Eric Klein [17:36]: "Write down what your industry is. Write down your top five objections that you're getting every week on the phone."
This methodical approach ensures that salespeople are always ready to handle objections with confidence and finesse.
The dialogue concludes with reflections on personal experiences and the importance of ongoing learning and adaptation in the sales profession. Andy shares another personal story, reinforcing the lessons discussed and showcasing the real-life application of these strategies.
Andy Elliott [24:27]: "So we're sitting in it, trying to spend a half a million bucks."
This narrative not only adds a relatable dimension to the conversation but also serves as a testament to the effectiveness of the techniques outlined.
This episode serves as a comprehensive guide for sales professionals aiming to enhance their objection-handling skills. By blending personal anecdotes with actionable strategies, Andy Elliott and Eric Klein provide invaluable insights that can transform sales approaches and lead to greater success in closing deals.