@BSAT_Properties posted on X: I was on a train in Tokyo when it stopped between stations for what seemed like nothing - just 3 minutes and 20 seconds. After moving again, the announcement apologised again, stating the exact delay time and calling it unacceptable. When I got off, station staff were bowing and handing out official delay certificates, stamped and signed, for passengers to show employers so they’d know the delay wasn’t their fault. I told one staff member I was a tourist and didn’t need it, but he looked confused and said the delay had affected me, so I deserved an apology. Later, a Japanese friend explained that in Japan, trains are expected to be exactly on time, and even a three-minute delay would likely be investigated so it doesn’t happen again.

Your friend who said “I’m 5 minutes away” while still in the shower? Your girlfriend who changed outfits 14 times? Your Uber driver who got “lost” in your own neighbourhood? Heck maybe even Eskom? Your child?

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