A (34:00)
Maybe an actual example. Yeah. So we have some really interesting ones from client organizations. But because a lot of them also don't have yet, they don't have the moves yet that I think they should be making, I'm going to talk about the ready instead, actually. Because, you know, the thing is, folks, you all probably know this from listening. Like, the way that we work at the ready is always going to be edgier than what our clients are going to do. And that is by design. And it's the nature of the beast. Like, we just have freedom at our size and in our structure that most orgs don't. So I give you these examples not because client examples aren't interesting, but because they're not as extreme. And I think there's more inspo. And I can also just talk about anything I want to talk about related to the ready, which obviously we can't do with our client stuff. So the big shift at the ready, like what we've been paying attention to and what I've really watched for a couple of years, not alone at all, but with other people. And we have hundreds if not thousands of data points from competitors adjacent industries. I've talked to several friends who are investors in future of Work tech about this from our clients is like the appetite for ways of working as the thing has really waned. Despite the efficacy, despite the direct correlation between dollars, efficiency, engagement, et cetera and ways of working. Mostly clients don't have the patience and the fortitude to stick with it enough to actually shift their OS without a forcing function from the sky and a declaration in the sunshine zone. They just don't. And that to me in some ways didn't always feel intuitive. Like what felt intuitive to me was like what you said earlier, which is like people know work is fucked. People know that old ways of working aren't serving. All of the data backs up that this is like a multi trillion dollar problem, bureaucracy or debt slash. Like people keep writing books about the problem and that's sort of where it stops. And so like intuitively the sky is showing that this is in fact a giant threat. It's not sufficient, like it is not a sufficient force to organize a business around frankly. And so just like over a couple of years and paying a lot of attention to how work has gotten done and what client projects have had the biggest, biggest impact and repeat customers and things like that. We absolutely still believe in and deploy all of the things that we always have. But now the aim is very much at a specific, usually cross functional, not always, usually cross functional problem that is declared in the sunshine zone. And making this shift has really required us to like think differently about who we listen to and have different kinds of advisors. And I'm paying a lot more attention now to people who aren't so like wonky in the self management space. And we are carving out a third thing that's not self management stuff and is not trad consulting the way that like a big consultancy quote unquote does organizational design and is a third thing. And that has required different aims, different sources, different conversations. Our twilight zone work now about 50% of our operating rhythm is external facing and 50% is internal looking for this very reason. And we've created a lot of practices like some have been org wide like we worked on like critical uncertainties together. That's a liberating structure. At retreat we recently did like a likelihood and likeability matrix of all of the things that we think are coming. We've done red teaming like to start really thinking about what business would eat Ours, like, it's just starting to notice based on a lot of data where the category is moving, whether that's the category we want to be in, whether we want to create our own category and what the OS needs to be for us to do that. And like, that's really fucking hard work. I don't want to say that it is easy or that it is perfect, or that we are nailing it, because none of that would be true. But I think this is how you do it.