How do you keep no-shows low and patient satisfaction high in an office-based overactive bladder (OAB) practice? In this episode of BackTable Urology, Dr. Michael Kennelly and Dr. Jason Kim join guest host Dr. Polina Reyblat to share practical strategies for improving efficiency, reducing cancellations, and optimizing the patient experience for OAB and urinary incontinence procedures.

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This podcast was developed in collaboration with
Society of Urodynamics, Female Pelvic Medicine & Urogenital Reconstruction (SUFU)

https://sufuorg.com/home.aspx

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Timestamps

00:00 - Introduction
02:08 - Pre Visit Optimization
05:49 - Botox Protocol
11:31 - Spa-Style Comfort
14:46 - Prior Auth and Medicare LCD
21:25 - PTNS Workflow Challenges
24:52 - Stacking Procedures
27:55 - Bulking Agent Clinic Workflow
36:17 - Rapid Fire Tips

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More about this episode

The panel discusses streamlined Botox workflows, patient-centered approaches to anxiety and pain management, percutaneous tibial nerve stimulation (PTNS) and peripheral nerve evaluation (PNE) scheduling, office-based bulking procedures, and the evolving Medicare LCD documentation requirements. They also share tips for procedure-day planning, staffing, prior authorizations, and reducing no-shows while maintaining high-quality care.

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Resources

Relaxing Environment Lowers Anxiety During Chemodenervation: a Randomized Trial
https://journals.lww.com/fpmrs/abstract/2026/04000/relaxing_environment_lowers_anxiety_during.6.aspx

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BackTable Urology is the go-to podcast for urologists, urologic oncologists, and urogynecologists.

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