Becker’s Healthcare Podcast: Lisa Borbon, MSN, RN, BC-NE — Administrator, Advent Health Home Care, West Florida Division

Date: December 13, 2025
Host: Francesca Matthews, Becker's Healthcare
Guest: Lisa Borbon, MSN, RN, BC-NE

Episode Overview

In this episode, Francesca Matthews interviews Lisa Borbon, a highly experienced nurse leader and Administrator for the West Florida Division of Advent Health Home Care. The conversation dives into the fast-evolving landscape of home healthcare, with Lisa sharing insights on current industry trends, the impact of technology and AI on care delivery, balancing patient empowerment with information overload, and the operational realities and opportunities for growth in home health. The discussion is rich with personal stories and practical observations, making it especially relevant for healthcare professionals navigating similar challenges.

Key Discussion Points & Insights

Lisa Borbon’s Background and Approach (00:22)

• 26 years of nursing experience, with 20 years in leadership, including executive roles for the last decade.
• Career spans from ER nursing to hospice and various leadership positions.
• Quote:
  "I designed my career that way because I really wanted to understand what the patient goes through when they are coming into the world of medicine as a sick person." (00:35)

Top Healthcare Trends to Watch (01:08)

• Telehealth innovations and adoption.
• Proliferation of advanced wearable medical devices, surpassing typical fitness trackers.
• Integration of AI in healthcare—especially predictive algorithms for diagnosis and personalized patient insights.
• Quote:
  "It really gives more control to our patients... provides more precise patient insights, making sure we really understand their diagnosis." (01:19)
• Lisa emphasizes that these changes can empower patients in their own health decisions.

Patient Empowerment and Information Overload (02:15)

• The shift from passive patient roles to active, informed participants.
• The dual challenge:
  • Patients can better understand and manage their health.
  • Risk of anxiety and misinformation from too much or inappropriate data.
• Quote:
  "It’s a challenge and a gift... they understand what is happening to them... but we don’t want them to have too much information that... makes them very nervous." (02:26)

Finding the Right Balance: Education vs. Overwhelm (04:07)

• Importance of assessing patients' mental health when sharing medical information.
• Personal story: Lisa’s mother was distressed by information found via online search about her health—highlighting the impact of digital self-diagnosis.
• Need to verify the accuracy and applicability of information found online.
• Advocacy for healthcare providers to "listen to understand, not just listen to respond." (06:30)
• Notable statistic: Most healthcare providers interrupt their patients within the first three minutes.
• Quote:
  "So it’s really important that we spend time with our patients. We listen and listen to understand, not just listen to respond." (06:31)

AI and Technology in Enabling Clinician Presence (07:26)

• Ambient AI and AI-powered scribe tools reduce administrative burden, allowing clinicians to be more present during patient interactions.

Home Care Growth Strategy for the Next Year (07:54)

• Focusing on "meeting the patient where they’re at," especially to prevent unnecessary hospital readmissions.
• Home care settings evolving—home care now seen as an extension of med-surg, due to shifting patient acuity in hospitals.
• Application of AI for:
  • Scheduling the right clinicians efficiently.
  • Streamlining large, complex patient referrals (sometimes over 50 pages) to deliver only the critical information to staff.
• Exploring role of wearables and remote monitoring in everyday patient management.
• Quote:
  "So home care has really become your makeshift med surg... we’re really looking at different ways to meet those patients and meet the needs of those hospitals, to get those patients discharged... so they do not return back to their hospitals." (08:53)

The Critical Role of Insurance Literacy (10:19)

• Increasing complexity as more patients opt for insurance alternatives to traditional Medicare.
• Many patients misunderstand their coverage, which can limit access to necessary care.
• Lisa urges detailed reading and discussion of insurance policies before enrollment.
• Insurance comprehension is crucial as care shifts increasingly to outpatient and home care settings.
• Quote:
  "Please make sure you ask really great questions. Read the policy, read the fine print, talk to that agent for quite a bit of time before you just sign on the dotted line." (11:24)
• Recognizes ongoing workforce and retention challenges and the potential of AI—but underscores that none of it matters if insurance confusion blocks patient access.

Memorable Moments & Quotes

• “I designed my career that way because I really wanted to understand what the patient goes through when they are coming into the world of medicine as a sick person.” (00:35)
• “It’s a challenge and a gift... but we don’t want them to have too much information that... makes them very nervous.” (02:26)
• “It is not written in stone that every single person is going to live this way even though they have these things happened to them.” [Discussing her mother’s fears from web research] (04:35)
• “Listen to understand, not just listen to respond.” (06:31)
• “Home care has really become your makeshift med surg...” (08:53)
• “Please make sure you ask really great questions... before you just sign on the dotted line.” (11:24)

Timestamps for Key Segments

• 00:22 – Lisa Borbon’s introduction and career overview
• 01:08 – Three top healthcare trends: telehealth, wearables, AI
• 02:15 – Patient empowerment: positives and pitfalls
• 04:07 – Balancing education and information overload; impact on mental health
• 06:31 – The need for deeper listening in patient-provider relationships
• 07:54 – Growth strategy in home health for the coming year
• 10:19 – Insurance complexity and its impact on patient care

Conclusion

This episode offers a concise yet insightful look into the realities and opportunities of contemporary home health. Lisa Borbon thoughtfully integrates practical experience with broader industry trends, while reminding listeners of the human aspects—mental health, information anxieties, the importance of patient education, and the ever-present insurance maze. The conversation is approachable, candid, and packed with actionable insights, especially for those involved in care management, patient education, and organizational leadership.