Becker’s Healthcare Podcast Summary
Episode: Turning Clinical Data Into Action: Building Better Workflows Through Collaboration with Connexall
Release Date: July 24, 2025
Host: Lucas Voss
Guests:
- Ashley Hunsucker, Senior Clinical Informatics Specialist at Connexall
- Jen Capps, Director of Clinical Services and Outcomes at Connexall
Introduction
In this insightful episode of the Becker’s Healthcare Podcast, host Lucas Voss delves into the critical topic of transforming clinical data into actionable workflows. Joined by industry experts Ashley Hunsucker and Jen Capps from Connexall, the discussion centers on leveraging data to enhance healthcare delivery through effective collaboration and continuous improvement.
Guest Introductions
Lucas Voss begins by introducing his esteemed guests, emphasizing their extensive backgrounds in nursing and informatics.
Ashley Hunsucker shares her journey:
"I hold a master's degree in clinical nursing informatics with a clinical background in NICU and pediatric care... transitioned into informatics back in 2020 which has helped build and center foundation for me inside of that patient-centered care and to support our nurses into healthcare technology."
[00:40]
Jen Capps elaborates on her expertise:
"I've been in the healthcare space for over 30 years, with roles ranging from traditional bedside nursing to leading EMR implementations... Informatics was just a natural fit."
[01:39]
The Importance of Actionable Clinical Data
Lucas sets the stage by highlighting the necessity of actionable insights at the bedside to improve care delivery. He prompts Ashley to discuss how clinical teams can operationalize these insights seamlessly.
Ashley responds:
"Actual insight is extremely important when you're building workflows for those end users... we use real data and on-site assessments to provide clinical informatics, the insight using qualitative and quantitative data to identify gaps that might be contributing to breaking down the adoption for the end user."
[03:25]
Operationalizing Insights with Minimal Disruption
The conversation underscores the significance of integrating insights into existing workflows with minimal disruption. Ashley emphasizes an organic approach:
"We look at how the end user is being effective. This allows for a more organic approach rather than pushing some sort of software or technology out and abruptly disrupting things."
[04:26]
Jen concurs, highlighting the need for ongoing monitoring:
"It's not a set it and forget it mentality. You have to go back, you have to monitor, you have to refine... it's an ongoing journey."
[04:40]
Ensuring Relevance and Continuous Improvement
Lucas probes into maintaining the relevance of insights across different organizations.
Jen elaborates on sustaining relevance:
"With all these advances in tech, there's an overwhelming amount of information that the bedside caregiver is being bombarded with... it has to be an ongoing journey. You have to be nimble enough to change."
[05:10]
This segment underscores the dynamic nature of healthcare technology and the necessity for continuous adaptation based on real-time data and feedback.
Collaboration Between Clinical and Technical Teams
Recognizing the potential overwhelm from vast data, Lucas inquires about the role of collaboration between clinical and technical teams.
Jen highlights the critical nature of early and continuous collaboration:
"Clinically and operationally led projects and IT enabled... you need to have clinical and IT alignment from the C-suite all the way down... during implementation, it's about understanding the day-to-day life of the person using the tech."
[06:47]
Ashley adds:
"We're that liaison and that bridge during the implementation and through optimization, helping guide those conversations and bringing those various stakeholders together."
[07:45]
Feedback Loops and Engagement
Lucas shifts focus to feedback mechanisms, asking Ashley about effective methods to drive engagement and sustain improvements.
Ashley outlines Connexall’s approach:
"We survey frontline staff early on to hear their pains and frustrations... post Go Live, we do optimization with the staff, follow up with them on-site, continue face-to-face interviews and feedback... run data reports from prior to Go Live during Go Live."
[08:40]
She emphasizes the importance of closing the feedback loop:
"This helps close the gaps and keeps those continuous measures... having executive summaries available for leadership is helpful."
[10:50]
Lessons Learned and Surprises
Lucas inquires about unexpected learnings from their implementations.
Ashley reflects:
"Nothing surprises me at this point. I'm surprised when things go as planned."
[11:18]
Jen concurs, adding:
"There's always an opportunity to learn and grow with each implementation... any surprises turn into nuggets of lessons learned."
[12:32]
This highlights the predictability and manageability of challenges when robust data and feedback systems are in place.
Conclusion
Lucas wraps up the episode by appreciating Ashley and Jen for their invaluable insights into leveraging clinical data for workflow optimization. He underscores the importance of continuous collaboration and feedback in achieving seamless healthcare delivery.
The episode concludes with an acknowledgment of Connexall’s role in facilitating these critical conversations, encouraging listeners to explore more healthcare insights through Becker’s podcast offerings.
Notable Quotes with Timestamps:
- Ashley Hunsucker [03:25]: "Actual insight is extremely important when you're building workflows for those end users."
- Jen Capps [04:40]: "It's not a set it and forget it mentality. You have to go back, you have to monitor, you have to refine."
- Jen Capps [06:47]: "Clinically and operationally led projects and IT enabled... you need to have clinical and IT alignment from the C-suite all the way down."
- Ashley Hunsucker [08:40]: "We survey frontline staff early on to hear their pains and frustrations."
- Ashley Hunsucker [11:18]: "Nothing surprises me at this point. I'm surprised when things go as planned."
- Jen Capps [12:32]: "There's always an opportunity to learn and grow with each implementation."
This comprehensive summary encapsulates the essence of the podcast episode, offering a structured overview of the discussions on transforming clinical data into actionable workflows through effective collaboration and continuous improvement.