Podcast
Better Design Feedback
Hosted by Dave Martin · EN
A free course for designers, engineers, and product people around soliciting better design feedback.
10episodes
Episodes
Newest firstAll episodes
Welcome
Jun 1, 202400:00:56Tap to summarizeWelcome to better design feedback! This is a free course for designers, engineers, product people. We all know we should solicit feedback. But sometimes it can feel hard. This course came about as I was hanging out with a bunch of designers from Automattic. As we were talking throughout the week at a meetup, ways […]
Transcribe →Be curious
May 31, 202400:01:01Tap to summarizeIf I had to boil this course down to a single phrase, it’s: Be curious. As the designer. You don’t just design pretty things. You’re like good scientist, always experimenting and searching for new ideas. You’re like a psychologist, understanding how people think, act, and feel. You’re like an Explorer discovering new ways to solve […]
Transcribe →Your gut really matters
May 30, 202400:01:49Tap to summarizeBefore we get into all of the many ways that you can solicit feedback. Let’s first talk about your gut. I’m a firm believer that your gut really matters. Probably more so than our industry likes to admit. But what is your gut? It’s a combination of the experience and insights you’ve picked up over […]
Transcribe →Reduce time to clarity
May 29, 202400:00:57Tap to summarizeTime to clarity is the time it takes to reach confidence that your design will work. We can think about this across a couple of different scenarios: So, which of these scenarios do you think will get you to clarity the fastest? It’s obviously the last one. Gathering feedback at every stage. Every new product […]
Transcribe →Not just for designers
May 28, 202400:01:16Tap to summarizeEveryone knows that they should spend time with customers. Sadly in many tech companies, this doesn’t actually happen. Some product companies have dedicated departments of people who communicate with customers. This has always felt like a shame to me. Some companies, relegate customer feedback to designers. This is equally a shame in my mind. Gathering […]
Transcribe →Multi-stage feedback
May 28, 202400:00:40Tap to summarizeIt’s helpful if you gather feedback at each stage of the design process: The secret is to find ways to layer feedback in at each stage. And if you’re able to do this, then you’ll drastically increase your odds of getting to clarity.
Transcribe →Multi-layered feedback
May 27, 202400:00:48Tap to summarizeLayering your feedback at each stage can help you get to clarity as quickly as possible. A common pitfall that I see. Is that designers find one or two techniques that they fall in love with? And they just stick with those two techniques. In this course, you’ll learn dozens of techniques that you can […]
Transcribe →Be specific
May 26, 202400:00:58Tap to summarizeWhenever you’re asking for feedback, it’s good to be as specific as possible about the type of feedback that you want. This can save other people time and it can help avoid having rabbit hole discussions about things that you’re not ready to focus on yet. Depending on the stage that you’re at with your […]
Transcribe →DB query + email
May 25, 202400:01:01Tap to summarizeIn this section, we’ll talk about a dozen techniques that you can use to gather customer feedback. One of the most valuable ways that I’ve found to solicit feedback is to make a list of relevant users and just email them. You can go about this a couple of different ways: But the idea is […]
Transcribe →Newly onboarded users
May 24, 202400:00:37Tap to summarizeAnother way to solicit feedback is to ask folks who just signed up for your product. This can be a valuable source of feedback. And it also allows you to get a better feel for who is signing up. There are a lot of ways to go about this: The important things to keep in […]
Transcribe →