Podcast
Bright Spots in Healthcare
Hosted by Eric Glazer · EN
Each episode, I interview innovators in the healthcare industry to extract the strategies, tactics, tools, and/or routines they utilize to generate extraordinary, positive outcomes. We highlight and breakdown these bright spots so you can apply them at your organization. "See a bright spot .... and clone it!"
41episodes
Episodes
Newest firstAll episodes
Rethinking Specialty Care with Elevance Health, Fallon Health, Elite Health Plan, & Vori Health
3d ago01:00:21Tap to summarizeIn this Bright Spots in Healthcare episode, host Eric Glazer brings together health plan and specialty care leaders to examine a challenge becoming increasingly important to healthcare organizations: how to make sure the right specialty expertise reaches the right patient at the right moment without simply adding another disconnected program. The discussion explores what happens when organizations rethink specialty care as a pathway rather than an isolated episode. Across health plans and specialty care organizations, the conversation looks at how earlier identification, better triage, care navigation, workflow integration, physician engagement, and technology can help organizations improve access while making better use of limited specialist capacity. This is a practical discussion for health plan and provider leaders navigating rising specialty costs, growing demand, limited specialist capacity, and increasingly complex member needs. Our guests include: Shantanu Agrawal, MD, Chief Health Officer, Elevance Health Lora Council, MD, Chief Medical Officer, Fallon Health Sunil Shivaram, MD, Chief Medical Officer, Elite Health Plan Jessica Landin, CEO, Vori Health Together, they explore: How organizations can improve specialty access by identifying, triaging, and routing patients earlier, rather than simply adding specialist capacity How health plans and specialty organizations are redesigning care pathways to better connect primary care, specialists, behavioral health, navigation, and community resources How AI, predictive analytics, digital screening, and asynchronous care can extend clinical capacity while helping specialists focus on patients who need their expertise most What it takes to build more connected specialty care models that improve access, reduce fragmentation and unnecessary utilization, and deliver better outcomes and experiences for patients This episode offers an inside look at how leading organizations are rethinking specialty care not by adding more disconnected solutions, but by improving how expertise is allocated, coordinated, and delivered across the patient's journey. Panelist Bios here: https://www.brightspotsinhealthcare.com/events/rethinking-specialty-care-new-opportunities-to-improve-outcomes-experience-and-affordability/ Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/07/Episode-Guide-Bright-Spots-in-Health-Care-07-30-26.pdf Key Insights Summary: Find key insights from the discussion, guest takeaways, and detailed moderator notes captured by Eric during the conversation. Thank You to Our Episode Partner, Vori Health Vori Health helps health plans and provider organizations rethink musculoskeletal care through an integrated, physician-led model that brings physicians, physical therapists, health coaches, and technology together around the patient. Rather than treating specialty care as an isolated episode, Vori's approach is designed to provide coordinated, longitudinal support while helping patients access the right care at the right time. The model also reflects a broader shift discussed throughout this episode: using technology to extend the care team, identify patients earlier, support engagement between visits, and connect patients to the resources they need across the healthcare system. Vori's digital and AI-enabled tools can support asynchronous care, provide feedback to clinicians, and help identify patient needs before they escalate into higher-cost settings or worse outcomes. Learn more about Vori Health - http://vorihealth.com. Schedule a Meeting with Jessica Landin, CEO, Vori Health To explore how Vori Health can help your organization rethink MSK care, improve access, reduce fragmentation, and build a more coordinated specialty care model, reach out to show producer Vekonda Luangaphay at vluangaphay@brightspotsventures.com to schedule a conversation with Jessica Landin, CEO, Vori Health. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.
Transcribe →Precision Health, AI & Engagement: Dr. Carolyn Jasik on Verily's Vision for Consumer-Centered Care (Repost)
1w ago00:27:21Tap to summarizeRecorded live at HLTH, this episode of Bright Spots in Healthcare features Dr. Carolyn Jasik, Associate Chief Clinical Officer at Verily, an Alphabet company focused on precision health innovation at scale. Carolyn shares how Verily has evolved through multiple "moonshot" phases, from devices and research to its current focus on precision health, combining AI, data science, and clinical expertise to deliver the right intervention to the right person at the right time. Drawing from her background as a pediatrician, behavioral scientist, and former digital health executive, Carolyn explains why healthcare transformation must move beyond the clinic and into people's daily lives, meeting them in moments that actually matter. In this conversation, you'll hear about: What precision health really means beyond the buzzword, and why timing and context are everything How Verily Me enables consumers to interact with their health records, ask questions, and identify gaps in care The role of AI coaches and human clinicians working together, not in competition Why Verily is taking a direct-to-consumer-first approach to crack the engagement problem in healthcare How licensed nurses, HIPAA-protected AI, and real-time support can transform patient experience Carolyn's long-term vision for AI agents like Violet to meaningfully extend care teams and reduce clinician burden This episode offers a thoughtful, human-centered look at how AI can help people feel seen, supported, and cared for while laying the foundation for scalable, enterprise-grade precision health. If you're building, buying, or deploying digital health solutions, this conversation provides a grounded blueprint for what consumer trust, engagement, and impact really require. Bio: https://hlth.com/speakers/2024/carolyn-bradner-jasik References: Verily Me - https://www.verilyme.com/ Partner with Bright Spots Ventures: If you are interested in speaking with the Bright Spots Ventures team to brainstorm how we can help you grow your business via content and relationships, email hkrish@brightspotsventures.com About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare—proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com. Visit our website: www.brightspotsinhealthcare.com. Follow Bright Spots in Healthcare: https://www.linkedin.com/company/shared-purpose-connect/
Transcribe →Beyond the AI Pilot: Johns Hopkins, Northwell, WVU Medicine & TytoCare on Scaling Remote Specialty Care
2w ago01:00:35Tap to summarizeDuration: 1 hr In this episode of Bright Spots in Healthcare, host Eric Glazer brings together leaders from Johns Hopkins Medicine, Northwell Health, WVU Medicine, and TytoCare to explore one of healthcare's biggest challenges: how to move beyond isolated AI pilots and operationalize AI in ways that genuinely improve specialty care. While AI continues to dominate headlines, the organizations making the greatest progress aren't simply adopting more technology. They're redesigning workflows, strengthening governance, extending specialist expertise, and embedding AI into clinical operations in ways that improve patient access while reducing burden on clinicians. This discussion explores what it really takes to scale AI across complex health systems, from executive strategy and governance to workflow redesign, remote examinations, ambient AI, and extending specialty expertise into rural and underserved communities. Our guests include: Rebecca Canino, MBA, Executive Director, Office of Telemedicine, Johns Hopkins Medicine Kristin Myers, Executive Vice President & Chief Digital Officer, Northwell Health Sharda Udassi, MD, Professor, Pediatric Hospital Medicine Division & Associate Chief Quality Officer, WVU Medicine Greg Orr, Chief Operating Officer, TytoCare Together, they explore: Why successful AI initiatives begin with operational transformation—not technology deployment How leading health systems are embedding AI into existing clinical workflows instead of creating new ones What governance looks like when organizations are scaling AI responsibly How remote examinations and AI are helping extend scarce specialty expertise into rural and community settings Practical examples of AI improving diabetic retinopathy screening, patient navigation, scheduling, EEG interpretation, and specialty access Why redesigning care delivery—not simply adding digital tools—is becoming the key to sustainable AI adoption Where healthcare leaders see the next generation of AI creating measurable impact for clinicians and patients alike. Whether you're leading digital transformation, telehealth, clinical operations, or AI strategy, this episode offers practical lessons from organizations moving beyond experimentation and successfully scaling AI across specialty care. Panelist Bios: https://www.brightspotsinhealthcare.com/events/scaling-ai-enabled-remote-specialty-care-from-innovation-to-operational-performance/ Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. Download guide: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/07/Episode-Guide-Bright-Spots-in-Health-Care-TytoCare-07-15-26.pdf Key Insights Summary: Find key insights from the discussion, guest takeaways, and detailed moderator notes captured by Eric during the conversation, https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/07/Key-Insights-Summary-Bright-Spots-07-15-26.pdf Thank You to Our Episode Partner, TytoCare: TytoCare is helping health systems rethink how specialty care is delivered beyond the traditional walls of the hospital and clinic. Through its AI-enabled, FDA-cleared remote examination platform, TytoCare equips clinicians with clinical-grade exam data from virtually anywhere, enabling more informed decision-making than video visits alone. By combining guided remote examinations with AI-assisted workflows, TytoCare helps provider organizations improve access to specialty care, optimize clinician capacity, strengthen virtual care models, and create more connected patient experiences. As health systems look to scale AI responsibly, TytoCare is helping turn innovation into operational performance. Schedule a Meeting with a Senior Leader at TytoCare: Interested in learning how leading health systems are scaling remote specialty care? To connect with Greg Orr or another member of the TytoCare leadership team, contact show producer Jessica Tenzer at jtenzer@brightspotsventures.com to schedule a conversation. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.
Transcribe →From Mint to Medicine: How Aaron Patzer Is Fixing Patient Communication (RePost)
3w ago00:52:51Tap to summarizeWhat happens when the founder of Mint.com takes on one of healthcare's most broken experiences—patient communication? In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Aaron Patzer, Founder and CEO of Vital, to explore how simplicity, clarity, and human-centered design can drive real impact in healthcare. Drawing from his journey building Mint, Aaron shares why most healthcare technology misses the mark, how better communication improves outcomes and ROI, and what leaders must do to design experiences people actually use. The conversation goes deep on: Why simplifying complexity—not adding more tech—is the real innovation How better patient communication drives measurable ROI for hospitals What healthcare leaders can learn from consumer tech about trust, adoption, and engagement The leadership principles Aaron relies on when innovating inside highly regulated, slow-moving systems If you're a healthcare leader navigating digital transformation, AI investment decisions, or experience strategy, this episode offers clear thinking, hard-earned lessons, and proof that when you make it easier for people to understand what's happening, everything works better. References: Book Reference - The Design of Everyday Things by Don Norman About Aaron: Aaron Patzer is a renowned entrepreneur, engineer, and innovator best known as the founder of Mint.com, the personal finance platform that revolutionized money management for millions of users. After launching Mint in 2007, Patzer led it to rapid success, growing the user base to over 25 million and overseeing its acquisition by Intuit in 2009. A passionate advocate for user-centered design and simplicity in complex systems, Patzer built Mint.com by combining his technical acumen with a deep understanding of user experience and behavioral finance. He holds degrees in Electrical Engineering, Computer Science, and a Master's from Princeton University. Following Mint, Patzer continued to push boundaries in tech and health innovation. He co-founded Vital, a healthcare startup focused on improving hospital emergency room, urgent care, and inpatient experiences using AI and design thinking. Ranked by KLAS as #1 in patient experience, Vital achieves concrete results: 30–50% fewer LWOBS/AMA, 10–15% higher NPS, stronger HCAHPS scores, reduced ED bounce- back, and 10% lower 30-day readmissions. Designed to integrate seamlessly with existing EHR systems, Vital provides a user-friendly interface that engages patients, resulting in 60%+ adoption rates, 5-10x higher than the competition. View our product overview. Partner with Bright Spots Ventures: If you are interested in speaking with the Bright Spots Ventures team to brainstorm how we can help you grow your business via content and relationships, email hkrish@brightspotsventures.com About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare—proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com. Visit our website: www.brightspotsinhealthcare.com. Follow Bright Spots in Healthcare: https://www.linkedin.com/company/shared-purpose-connect/
Transcribe →Express Scripts SVP Harold Carter on GLP-1s & the Future of Pharmacy Benefits (Repost)
Jul 700:41:40Tap to summarizeGLP-1 therapies are transforming pharmacy benefits, and Express Scripts is leading the way. Harold Carter, PharmD, SVP of Trade Relations, joins host Eric Glazer to discuss how one of the nation's largest PBMs is navigating this disruptive moment in healthcare. Harold shares how Express Scripts is: Capping costs of GLP-1 therapies to expand patient access while keeping plan spending predictable. Redesigning funding models to strike a balance between affordability, predictability, and outcomes. Leveraging digital tools and AI to reduce friction in the member experience and support long-term adherence. Rethinking formularies not just as cost-control tools but as part of a broader population health and behavioral change ecosystem. You'll also hear his forward-looking perspective on how PBMs will evolve over the next three to five years, and the key questions health plans and employers should be asking today to prepare for the future of pharmacy benefits. About Dr. Harold Carter: Harold Carter, PharmD, is responsible for leading all interactions and contracting with pharmaceutical manufacturers and oversees strategy and management of Express Scripts' drug formularies, data & insights, client underwriting, and product strategy and development. In his nearly 14 years with the organization, Harold has held numerous leadership roles oriented around critical efforts to lower the cost of prescription drugs and ensuring medication access for Express Scripts clients and members. Harold's previous responsibilities include oversight of the organization's medical pharma contracting and drug procurement teams, as well as leading the strategy, development and execution of Express Scripts' wholesale market, value-based solutions and generic strategy, and development of Express Scripts' advanced utilization management solutions. In addition to his work at Express Scripts, Harold serves on numerous boards including LifeWise Stl Board of Directors, St. Louis University High School Board of Trustees and IVI Board of Directors. Harold earned his doctorate in pharmacy from St. Louis College of Pharmacy. Partner with Bright Spots Ventures: If you are interested in speaking with the Bright Spots Ventures team to brainstorm how we can help you grow your business via content and relationships, email hkrish@brightspotsventures.com About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.
Transcribe →Kaiser Permanente | Dr. Hector de Leon on Scaling What Works in Healthcare
Jul 200:26:45Tap to summarizeRecorded live at the AHIP 2026 Conference, Eric Glazer sits down with Dr. Hector de Leon, Board Chair of the Kaiser Permanente Medical Foundation and practicing pediatrician, for a conversation about one of healthcare's biggest challenges: Not discovering what works, but scaling what already does. For more than 80 years, Kaiser Permanente has built its care model around prevention, physician trust, integrated care, and long-term health outcomes. In this conversation, Dr. de Leon shares practical examples of how those principles come to life, and why Kaiser is increasingly partnering with organizations across the country to help scale those lessons beyond its own walls. In this episode: A patient story that brings value-based care to life Why physician trust, not prior authorization, can accelerate better care How Kaiser embeds prevention into everyday clinical workflows Making the "right thing" the easiest thing to do for patients and clinicians Why higher screening rates lead to better outcomes and lower costs The thinking behind Risant Health, Habitat Health, and Kaiser's growing partnerships Why collaboration, not competition, may be the future of healthcare transformation What health plans, providers, and innovators can learn from one of the nation's longest-running value-based care organizations If you're a healthcare executive looking for practical lessons on improving outcomes, reducing friction, and building a more sustainable healthcare system, you'll find plenty to think about in this conversation. About Dr. Hector de Leon Dr. Hector de Leon is Board Chair of the Kaiser Permanente Medical Foundation and a practicing pediatrician with Kaiser Permanente Colorado. He has served in physician leadership roles across Kaiser Permanente while continuing to care for patients and helping advance value-based care nationally. Connect with Dr. de Leon: https://www.linkedin.com/in/hectordeleonmd/ About Bright Spots in Healthcare Bright Spots in Healthcare is where healthcare leaders share what's working—and how others can learn from it. Through executive interviews, peer-to-peer conversations, and industry events, we spotlight proven ideas that improve care, lower costs, and help healthcare organizations scale what works. Learn more: https://www.brightspotsinhealthcare.com
Transcribe →Why Digital Health Pilots Fail: UC Davis Health's Dr. Reshma Gupta
Jun 2400:40:31Tap to summarizeA lot of digital health pilots do not fail because the idea is bad. They fail because the care model, workflow, staffing, and financial design were never fully built. This episode features a presentation from the ROI-Centered Care Summit, produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Reshma Gupta, MD, Chief of Population Health and Accountable Care at UC Davis Health, shares why so many AI and digital health pilots stall, and what it takes to redesign them into models that are operationally viable, financially sustainable, and built to scale. Using UC Davis Health's hypertension remote patient monitoring program as a case study, Reshma walks through what broke in the original pilot, including slower ramp-up, unclear vendor role design, returned device logistics, and delayed billing capture. She then explains how her team rebuilt the program into a 6-month model with clearer workflows, stronger local clinical support, and a more sustainable financial structure. You'll hear how UC Davis: Redesigned RPM with a local MA, RN, pharmacist, clinician support, and vendor MA model Built a 6-month patient journey with education, medication review, and monthly nurse and pharmacy visits Improved blood pressure outcomes from 146/81 pre-enrollment to 126/73 at program completion Reframed success around workflow fit, patient engagement, billing discipline, and ROI Key topics include why pilots fail, how to match the model to the right patient population, the importance of role clarity and billing optimization, and what health systems should think through before launching the next digital health program. If you are a health system leader, population health executive, digital health leader, or care transformation strategist trying to move beyond pilots and into sustainable performance, this episode offers a practical blueprint grounded in real-world lessons. Link to Dr. Reshma Gupta's Presentation: Bio: Dr. Reshma Gupta is a transformative healthcare executive with experience leading large-scale healthcare transformation across complex health systems and national payment reform initiatives– dedicated to innovation in population health, affordable healthcare, and social justice. With expertise in clinical and operational transformation, digital strategy, and policy, she has consistently driven high impact initiatives. Through the University of California Office of the President, she co-develops system-wide population health strategy across multiple campuses, social needs integration, and high-risk patient management initiatives including tech-enabled care and keeping patients healthier at home. As Chief of Population Health and Accountable Care at University of California Davis Health, Dr. Gupta oversees the enterprise-wide population health and accountable care portfolio to operationalize and modernize care pathways across inpatient and outpatient settings, standing up quality and equity improvement systems, and launching digital health and AI platforms. Nationally, she has advised the CMS Innovation Center on primary care transformation and advanced payment models and currently serves as an advisor to state and federal agencies on affordability and health system delivery reform. Connect with Dr. Reshma Gupta: https://www.linkedin.com/in/reshma-gupta-md-mshpm/ Thank You to Our Episode Partner, TytoCare. TytoCare enables health systems and plans to deliver high-quality remote exams anytime, anywhere. Their FDA-cleared devices and AI-powered diagnostic platform support virtual specialty care, school-based programs, and home health models, reducing unnecessary ED visits and improving patient experience. To learn more, visit tytocare.com. Schedule a Meeting with a Senior Leader at TytoCare: To explore how TytoCare can help your organization expand virtual specialty access and improve care coordination, reach out to jtenzer@brightspotsventures.com to schedule a meeting. About Bright Spots Ventures: Bright Spots Ventures exists to help healthcare organizations accelerate the adoption of what's actually working. Healthcare does not suffer from a lack of innovation. It suffers from slow adoption, fragmented learning, and limited trust between stakeholders. For example, one health plan or provider may solve a major operational or clinical challenge while others spend the next 5–10 years rediscovering the same answer. We close that gap by creating trusted environments where health plans, providers, and innovators can share practical strategies, operational lessons, and scalable models that drive measurable improvement. Through the Bright Spots in Healthcare podcast, leadership councils, executive roundtables, curated events, and strategic advisory work, we help organizations build credibility, strengthen strategic relationships, and accelerate the spread of proven ideas across healthcare.
Transcribe →Inside MultiCare's Oncology Access Playbook with CMO Dr. Yarrow McConnell
Jun 1600:33:32Tap to summarizeIn oncology, performance is not just about getting patients in the door. It is about getting them to the right specialist, at the right time, with less friction across every handoff. This episode features a presentation from the ROI-Centered Care Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Yarrow McConnell, MD, FACS, Chief Medical Officer at MultiCare Cancer Institute, shares how MultiCare redesigned oncology pathways to improve access, strengthen coordination, and deliver measurable ROI. You'll hear how MultiCare is: Using AI chart scrubbing to identify cancer diagnoses and concerning imaging findings earlier Deploying nurse navigators to accelerate intake and reduce barriers to care Building APP-staffed workup clinics to move patients more quickly from referral to consult Creating disease teams to improve handoffs and reduce siloed care Standardizing scheduling and authorization workflows, with virtual options built in Improving staging and comorbidity documentation to better reflect complexity and reimbursement Key topics include referral lag, nurse navigation, specialty coordination, scheduling friction, and the connection between operational redesign and financial performance. MultiCare reported a 9% year-over-year increase in operating margin, an increase in likelihood to recommend from 97.86 to 98.41, and a 17% year-over-year increase in teamwork scores. If you are a health system leader, oncology executive, specialty operations leader, or care transformation leader working to improve specialty access and reduce friction across the patient journey, this episode offers a practical look at what it takes to build specialty pathways that perform. Link to Dr. Yarrow McConnel's Presentation: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/06/ROI-navigation-AIintake-McConnell-2026.pdf Bio: Yarrow McConnell, MD, MSc, FACS, FSSO, is a board-certified surgical oncologist, specializing in the treatment of breast cancer and benign breast disorders. Her expertise includes lumpectomy, mastectomy, sentinel node biopsy, and axillary dissection. She is also highly skilled in oncoplastic techniques to restore breast contour and symmetry following cancer surgery. For patients pursuing reconstruction, Dr. McConnell performs skin and nipple sparing mastectomies in close collaboration with plastic surgeons to provide both immediate and delayed reconstruction options. She also offers flat aesthetic closure for those who choose not to undergo reconstruction. In complex cases involving inflammatory, recurrent, or locally advanced breast cancer, she is experienced in performing modified radical and radical mastectomies. In addition to cancer care, Dr. McConnell treats a variety of benign breast conditions through both in-office and surgical procedures, including cyst aspiration, duct excision, abscess drainage, and steroid injections. She also provides comprehensive breast cancer risk assessments and guidance on genetic testing, enhanced screening, and prevention strategies. Dr. McConnell leads the Breast Program at MultiCare Cancer Institute, overseeing the coordination and advancement of breast care services across the system. Outside of work, Dr. McConnell enjoys gardening, baking, woodworking, and knitting. She can often be found hiking with her husband and dogs or spending time with family and friends. Thank You to Our Episode Partner, TytoCare. TytoCare enables health systems and plans to deliver high-quality remote exams anytime, anywhere. Their FDA-cleared devices and AI-powered diagnostic platform support virtual specialty care, school-based programs, and home health models, reducing unnecessary ED visits and improving patient experience. To learn more, visit tytocare.com. Schedule a Meeting with a Senior Leader at TytoCare: To explore how TytoCare can help your organization expand virtual specialty access and improve care coordination, reach out to jtenzer@brightspotsventures.com to schedule a meeting. About Bright Spots Ventures: Bright Spots Ventures exists to help healthcare organizations accelerate the adoption of what's actually working. Healthcare does not suffer from a lack of innovation. It suffers from slow adoption, fragmented learning, and limited trust between stakeholders. For example, one health plan or provider may solve a major operational or clinical challenge while others spend the next 5–10 years rediscovering the same answer. We close that gap by creating trusted environments where health plans, providers, and innovators can share practical strategies, operational lessons, and scalable models that drive measurable improvement. Through the Bright Spots in Healthcare podcast, leadership councils, executive roundtables, curated events, and strategic advisory work, we help organizations build credibility, strengthen strategic relationships, and accelerate the spread of proven ideas across healthcare.
Transcribe →Inside Ascension IL's ED Throughput Playbook: 4-Minute Door-to-Doc and Better Flow
Jun 900:35:22Tap to summarizeEmergency department performance is often shaped long before a patient is admitted, or discharged. This episode features a presentation from the recently held ROI-Centered Care Summit, a half-day virtual summit produced by Bright Spots Ventures in partnership with TytoCare and the American Telemedicine Association (ATA). In this episode, Robert Sumter, PhD, FACHE, EVP / Market Chief Operating Officer at Ascension Illinois, shares how his team redesigned the emergency department front door to improve patient flow, reduce waiting, and strengthen both operational and financial performance. Rather than treating ED congestion as a staffing problem alone, Ascension focused on redesigning throughput across the full process: front-end intake, middle-care treatment, and back-end disposition and transition. The goal was not simply to move faster, but to build a more coordinated operating model that improves access, creates capacity, and supports a better experience for patients and staff alike. You'll hear how Ascension Illinois: Uses a "pull to full" model to reduce waiting room congestion by moving patients directly into treatment areas Combines triage nurse and provider teamwork to accelerate assessment and initiate care earlier Deploys discharge nurses to free up clinical staff, improve transitions, and arrange PCP follow-up Uses standing order sets, bi-hourly huddles, and dedicated patient transport to reduce bottlenecks and keep patients moving Focuses on "heads in the bed" to move admitted patients to assigned beds in under 30 minutes and preserve ED capacity Key topics covered: Why ED throughput is about more than speed The emergency department as the true front door of the health system Reducing overcrowding, LWOT/AMA, and staff burnout through workflow redesign Connecting patient flow to consumer satisfaction and financial sustainability Building operational discipline without compromising quality of care Ascension reported an average door-to-doc time of 4 minutes and median outpatient throughput under 145 minutes, alongside a broader focus on improving patient experience, reducing overcrowding, stabilizing staffing, and increasing capacity without simply expanding footprint. If you're a hospital operations leader, ED executive, or health system decision-maker working to improve access, throughput, and sustainability, this episode offers a practical look at what it takes to redesign the front door of care in a way that actually performs. Link to Rob Sumter's Presentation: https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/06/Improving-Patient-Access.pdf Bio: Robert Sumter, PhD has more than 25 years of healthcare leadership experience driving operational excellence, strategic growth, and innovation across hospitals and health systems. He currently serves as Market COO for Ascension, where he oversees operations and strategic initiatives focused on improving patient outcomes, financial performance, and care delivery. Prior to Ascension, Robert served with UnitedHealth Group as the Interim Deputy COO and Chief Operating Officer for UnitedHealthcare Community & State. His leadership experience also includes executive roles at Hawaii Pacific Health, Regional One Health in Memphis, Tennessee, and Spectrum Health, where he served as Chief Operating Officer. Throughout his career, he has consistently led initiatives that improved patient satisfaction, reduced hospital length of stay, increased operational efficiency, and enhanced financial performance. Robert is widely recognized for his ability to lead large-scale operational transformations and build high-performing teams focused on delivering quality care and sustainable growth. His expertise spans hospital operations, healthcare strategy, population health, performance improvement, and executive leadership. Thank You to Our Episode Partner, TytoCare. TytoCare enables health systems and plans to deliver high-quality remote exams anytime, anywhere. Their FDA-cleared devices and AI-powered diagnostic platform support virtual specialty care, school-based programs, and home health models, reducing unnecessary ED visits and improving patient experience. To learn more, visit tytocare.com. Schedule a Meeting with a Senior Leader at TytoCare: To explore how TytoCare can help your organization expand virtual specialty access and improve care coordination, reach out to jtenzer@brightspotsventures.com to schedule a meeting. About Bright Spots Ventures: Bright Spots Ventures exists to help healthcare organizations accelerate the adoption of what's actually working. Healthcare does not suffer from a lack of innovation. It suffers from slow adoption, fragmented learning, and limited trust between stakeholders. For example, one health plan or provider may solve a major operational or clinical challenge while others spend the next 5–10 years rediscovering the same answer. We close that gap by creating trusted environments where health plans, providers, and innovators can share practical strategies, operational lessons, and scalable models that drive measurable improvement. Through the Bright Spots in Healthcare podcast, leadership councils, executive roundtables, curated events, and strategic advisory work, we help organizations build credibility, strengthen strategic relationships, and accelerate the spread of proven ideas across healthcare.
Transcribe →Northwell Health CEO John D'Angelo, MD | The Next Operating System for Healthcare
Jun 200:59:59Tap to summarizeThe healthcare system we've built is remarkably good at treating disease. The question is whether it's designed to create health. In this episode of Bright Spots in Healthcare, Eric Glazer sits down with Dr. John D'Angelo, President and CEO of Northwell Health, one of the largest health systems in the country, for a candid conversation about what healthcare leaders may be underestimating about the decade ahead. Rather than focusing on individual trends, Dr. D'Angelo challenges some of healthcare's biggest assumptions, from the way we think about affordability, to the way we deliver care, to the role technology should play in helping people stay healthy before they become patients. The discussion explores why affordability may ultimately be a prevention challenge, how healthcare can move from episodic encounters to continuous health management, what workforce shortages mean for the future of care delivery, and why building the right digital infrastructure may be one of the most important investments health systems make over the next decade. If you're responsible for leading change inside a health system, health plan, physician organization, or healthcare company, this conversation offers a thoughtful perspective on what healthcare may need to become, not just what it needs to improve. In this episode, you'll learn: Why Dr. D'Angelo believes healthcare can't "cut its way" to affordability What a more proactive and personalized healthcare system could look like How workforce shortages are forcing leaders to rethink traditional care models Why continuous health may become more important than episodic care How Northwell is building the digital foundation for the future of healthcare What healthcare leaders may be underestimating about the next decade About Dr. John D'Angelo: A physician first and foremost, Dr. John D'Angelo leads with compassion. With over 25 years of practical experience, he continues to transform health care operations with his recent appointment as president and CEO of Northwell Health, the Northeast's largest nonprofit health system. Dr. D'Angelo oversees a complex network of 28 hospitals and 106,000 employees, including over 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians with an operating budget of $22.6 billion. Northwell cares for more than 3 million people annually in the New York metro area, including Long Island, the Hudson Valley, western Connecticut and beyond. Full bio: https://www.northwell.edu/sites/northwell.edu/files/2026-03/dangelo-john-newsroom-03-25-2026.pdf Follow Dr. D'Angelo: https://www.linkedin.com/in/john-dangelo-md/ About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation. We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.
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