The Reality of Transformation with Kelly Bianchi

In this episode, Andy and Rich sit down with Kelly Bianchi — serial entrepreneur, operator, and business transformation advisor — whose career has taken her from restaurant owner to auto auction tech pioneer. Kelly sold her company last year after spending 15 years convincing one of the most relationship-driven, change-resistant industries on earth to go digital. She knows firsthand what it takes to move people from "we've always done it this way" to "I can't imagine working any other way." Kelly and the guys dig into what founders understand about transformation that corporate leaders often miss, why the biggest barrier to technology adoption is psychological (not practical), and how the right — or wrong — leader can single-handedly determine whether a rollout succeeds or fails. She also shares the story of Mike: a 30-year veteran who "didn't even use email" — and what happened when someone finally believed in him. Whether you're leading a digital initiative, managing resistant te...