Podcast
Can't Stop the Growth
Hosted by Chad Peterman · EN
Can't Stop the Growth is driven by Chad's personal mission to provide a platform for others to grow and thrive. CSTG offers inspiration, leadership lessons on growth, grit, and chasing potential.
22episodes
Episodes
Newest firstAll episodes
CSTG 255: Culture Isn't What's On The Wall, It's What You Tolerate with Steve Sorenson
May 500:45:14Tap to summarizeThe ABC Decision Framework changed how we empower our team. Steve Sorenson, Senior Director of Learning & Culture at Johnsonville, breaks down how to build a culture where your team makes decisions without waiting for permission. Company culture training expert Steve Sorenson shares the ABC Decision Framework for employee empowerment and leadership development. Learn how to stop micromanaging, build organizational culture, and create decision-making frameworks that work in home services, HVAC, plumbing, and trades businesses. The behaviors you tolerate become your culture, here's how to change that. THE ABC FRAMEWORK: → A Decisions = Just do it (I don't need to know) → B Decisions = Tell me after (so I can back you up) → C Decisions = Ask me first (financial or customer impact) This one framework stops micromanaging and empowers your team overnight. Additional Resources: Connect with Steve: LinkedIn: Learn more about Johnsonville Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Why "the worst behaviors you tolerate become your culture" The ABC Decision Framework (A, B, C decisions explained) How to move from training to actual learning & development What Johnsonville does that home services companies miss The AI coaching tool they're building (and why it matters)
Transcribe →CSTG 254: Call Centers Are Your Hidden Revenue Machine with Tyson Chen
Apr 2800:38:40Tap to summarizeMost home service companies still treat the call center like an expense. That is a mistake. In this episode of Can't Stop the Growth, Chad Peterman sits down with Avoca's Tyson Chen to break down why the call center should be treated like a true revenue driver. From booking rate clarity to missed daytime opportunities, after-hours overflow, membership conversion, and smarter coaching, this conversation is packed with practical insight for HVAC, plumbing, and trade leaders who want to stop losing revenue they never even knew they had. This episode is especially valuable for owners, GMs, call center managers, and operators preparing for peak season and trying to maximize every lead that comes through the door. Additional Resources: Connect with Tyson Chen Learn more about Avoca Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Your call center is not overhead Know your real booking rate After-hours is a major revenue leak Missed calls reveal bigger operational problems Coaching needs more than a few sampled calls Input metrics drive output metrics Memberships increase commitment Operations and call center must stay aligned
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