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Lincoln Murphy has been in the CS world since before most people knew what “customer success” even meant—and he’s blunt about what actually makes companies grow.

In this episode, we get into:

* Why sales overstuff deals (and what it signals about your post-sale motion)

* How to build trust between Sales and CS so customers don’t feel the seams

* The handoff play that prevents “surprises, unknowns, and repeating yourself”

* Strategic unbundling: holding back the right features so expansion becomes the obvious next step

* Why CS isn’t about making customers happy—it’s about getting them out of their own way

If you’re a founder, CRO, sales leader, or CS leader trying to drive expansion without turning CS into a pushy sales org—this one’s for you.

🎙 Hosted by Max Notis | Learn more at commissionsales.com

Connect with us:

Lincoln Murphy: https://www.linkedin.com/in/lincolnmurphy/

Max Notis: https://www.linkedin.com/in/maxnotis/

CoMission: https://www.linkedin.com/company/comissionsales/