In this engaging episode of Coffee & Tea with CarrieVee, CarrieVee welcomes back author, business leader, and master storyteller Dave Moravec for yet another insightful conversation. Dave shares the journey behind his newest book, Echoes to Remember, a sequel to his successful debut, Echoes Across the Tracks. Together, they explore the power of storytelling, time travel, and timeless principles of customer service that bridge both the past and the present.

Dave offers a fascinating look into his fictional character Charlie—a seasoned business consultant who finds himself wrestling with the dilemma of whether to reveal his experiences of time travel. Through Charlie’s adventures, Dave weaves powerful parables about business, leadership, and customer service. Notably, he challenges the traditional notion that “the customer is always right,” reframing it as “the customer is always the customer,” and shares real-life examples of how businesses can differentiate themselves through responsiveness and personal connection.

Carrie and Dave discuss how customer expectations have evolved post-pandemic, touching on topics like service responsiveness, modern communication tools, and how old-school relationship-building lessons remain just as relevant today. Dave also teases future books in his “Echoes” series, from stories set at sea on cruise ships to tales inspired by the chaos of urban streets.

Listeners will walk away reflecting on how personal experiences shape their choices, how to serve others more effectively in business and life, and how to translate the lessons of the past into meaningful action today.

Writing Prompt: Dave encourages listeners to look back over significant life events—both triumphs and mistakes—and write about what they learned from those experiences, finding connections that shape who they’ve become today.